IHOP almost killed me then failed to apologize
by Mandy R. - Posted Wed March 16, 2011 @ 8:24 PM
I ate at IHOP a week and a half ago. I ordered the garden stuffed crepes which do not come with green peppers, but the cook added them anyway. I didn't notice until I took a bite. This was a problem, as I am highly allergic to green bell peppers. We alerted the waiter, who alerted the manager. We just wanted to pay our bill and leave. The manager made us wait while she went to talk with the cook, look at the plate of food and check the menu to confirm that it was not supposed to contain peppers. By this time my throat was closing up and I was having trouble breathing. My husband finally said,"we have to go now" and led me out the door. The manager waved us on, but never apologized. Luckily, there is a pharmacy across the street that had the quick acting Benedryl. As it was I was in a Benadryl induced stupor and ended up sleeping all weekend. I have a stressful job and I NEED my weekends. I am not so much angry about the mistake causing my allergic reaction, as about the manager treating us like she did. Isn't it customary to at least apologize if one of your employees almost kills your customer? She was acting as though I would intentionally eat something that causes my throat to close in order to get out of paying our bill. Adding insult to injury is NOT the way to conduct business. My husband went back in to pay the bill and tip the waiter. The manager did not make him pay the bill and apologized to him after the fact, but I am not satisfied with the indirect apology. I filed a complaint to IHOP's coorporate website and received a reply that the franchise would contact me within 4 business days. That was over a week ago.
It would be nice if they offered me SOMETHING, anything. I doubt I would use any free meal offers as I don't have a death wish, but I feel that they should at least offer. I think at the very least I should get an apology.