Not treated like Mother's Day Queen at Red the Steakhouse
by Erika Z. - Posted Mon May 9, 2011 @ 12:00 PM
As a local South Floridian, we dine in Miami quite often. Mother's Day weekend we usually go to Prime 112, but this year we decided to try Red. To put it mildly, I was not treated like the Mother's Day Queen of the night.
Our waiter was Christopher. He greeted us, asked us if we were here before, and proclaimed we will be having the steak of a lifetime. Never informed us about any specials and treated us as if we were customers at McDonalds. We were a party of five. Our dinner order consisted of: 3 french onion soups (and asked to have the onions strained from one), baked clams,a wedge salad, 2 porter house steaks (medium plus), fillet mignon (medium),1 ribeye on bone, 1 rib eye off boneless, mashed potatoes, spinach and macaroni and cheese. The soups were first to come out. My son noticed his $16 onion soup had onions. My husband alerted our waiter, Christopher who said, he thought it was a joke, and that we do not remove the onions here, then walked away. His indifference, was just the beginning. Next the steaks arrive and the sides,except for the macaroni and cheese which was delayed. My sons medium fillet was very rare, so we asked to cook it more, and one of the porterhouse was also too rare. They returned the porterhouse, which was good enough and the fillet which was still too rare. We couldn't find our waiter so another wait staff came over (whom we later found out was one of the managers). We told her its still rare and not medium as he asked. Her answer was that it is our medium, it comes out that way do to the special angus meat they use. Well the important matter was that we wanted it cooked more no excuses. She wasn't even apologetic for our dissatisfaction. Then the macaroni and cheese came out and it was room temperature and not hot, so that went back as well. The filet was returned to us, as well as the macaroni and cheese, but at this point we just wrapped it to take home. Our check was about $450 and we felt like we were ignored and treated like teenagers in a fine restaurant.It truly was appalling to spend what we thought would be a nice evening, treated with no care what so ever. But we paid it, without any qualms. Upon leaving, my husband felt the need to inform the manager of how unhappy we were taken care of. Unfortunately, she was also very indifferent, not even apologetic, and a little abrasive. What happened to customer service???
I would like Mr. Friedlander and the other owners of this establishment to be aware, of how their staff are treating their patrons. I think a lecture on customer service should be directed toward the staff, before they chase other patrons away as well.