I'll make a very long story short. I was contacted about 6 weeks ago by CITIBank. I have 2 accounts with them. They called to tell me I had a negative balance of about $5000.00 in one of them, and the amount would be mailed to me within 14-15 business days. I have not received it. Apparently one account is in the "Recovery Department," which is impossible to contact. I've been given 3 different numbers for this department.

I left a message - please contact me. I would like some resolution. I paid off this account in full May 2011. I'd like the interest CITI has accrued while holding on to my overpayment. At 18% interest...well that's about $1000.