Your poor practices have driven me away for good
by Lisa B. - Posted Fri December 2, 2011 @ 1:29 PM
On Thanksgiving night my Mother and I went to your Frederick, Maryland store. Our intent was to purchase the 24" Dynex TV's that were on black Friday sale for $79.99. We arrived at 9pm for a store opening at midnight. I would estimate that we were about 200 people back in line. At around 10:00 a manager came out and made an announcement to let us all know what would not be tolerated, (pushing, running, etc.). He then said employees would be around soon with tickets for certain items. Soon after we started seeing these employees. All but one had tickets for laptops. The other had tickets for e-readers. We figured the TV's we wanted didn't get tickets.
At midnight the store opened and everyone was aloud in at once. Imagine 500 or 600 people in that store at one time! We headed back to electronics and I asked an employee to point me in the direction of these particular TV's. He asked if I had a ticket. Really? So we went to the front of the store to leave, feeling frustrated and defeated, and I saw that manager standing by the "out" door. I walked up to him and asked him why he or his employees didn't make an announcement that those TV's were spoken for instead of letting us stand outside for 3 hours, freezing. His response was, "Oops".
I understand the whole first come first served idea of black Friday, but this was an outright scam. The ad said, "minimum of 15 per store", but what it really should have said was, "just enough to get you through the doors to buy something else".
We sat in my car and watched as several people walked out of the store with 5 and 6 of the TV's. I can't give one to each of my two children for Christmas, but what do you know, there are a ton of them for sale on eBay.
I look around my house and every room in it has electronic's that were purchased from Best Buy. Never again. You have lost a very good and loyal customer and I have let everyone I know about this event via Facebook and Twitter.