Comcast Needs To Change Their Harassing Collection Practices
by Johnny K. - Posted Mon January 9, 2012 @ 12:00 PM
I have been a comcast customer in the Sacramento area for more than 1 year and have always paid my bill on my payroll cycle. Unfortunately, your billing cycle does not coincide with my payment cycle and as a result; I continually receive multiple calls that my payment is late and I face service interruption as a result. Over the last 2 weeks, I have received more than 30 phone calls from different comcast numbers, which I do not answer. Most of these do not leave me messages to call back and the ones that do are difficult to understand. I have received multiple calls per day, some even within MINUTES of one another. What makes you think if I do not answer one call, that I will answer the next? This is the definition of harrassment and must stop, not just temporarily. Last month, I contacted billing support and received a credit of $20 for the inconvenience and was assured that this would not happen again. I started receiving calls again just before the Xmas holiday. I know I am not alone in this as I google searched the phone numbers on the caller ID and find a number of consumers that have similar complaints against you.
Change your collection practices to limit calls to one call per day and no more than 3 per week in total.