I purchased a Dirt Devil Vision Cyclonic w/ Power Hand Tool vacum recently. I needed a new vacum with a HEPA filtration system so I chose Dirt Devil. I have used Dirt Devil products in the past and was pleased with the results. Not so this time. This vacum is the worst waste of money I have seen. It will not pick up even the smallest amount of carpet debris with out having to hover over it for more time that would be neccessary with another vacum. My carpet is the standard length carpet and I have to have the vacum on the lowest floor setting for it to even pick up anything at all. I have only used it twice and I am just fed up with it. If I had not thrown out the box it came in, I would take it back to the store and get a refund. Since I did throw it out, I have no choice but to keep it. I will buy a different vacum soon and you can belive that it will not be another Dirt Devil.

There is really nothing you can do. I think you should re-look at the effectiveness of your product.