by Chris S. - Posted Sat February 25, 2012 @ 4:56 AM
On Friday February 24th, 2012. I was working 2nd shift at nearby call centre. On my "lunch" (around 7:30 - 8pm) and the fact it was payday I decided to treat myself to a subway combo instead of my usual brown bag lunch. It came to $8.xx. The owner of this store added my veggies/sauce and cashed me out. I recognized him from previous visits. I wish I got his name, and I will do so on a future visit. An employee took my order got the bun and added the meat. The employee was fine, courteous and friendly. No issues with the employee. It is the owner I have an issue with. He added my veggies and sauce, and was very unfriendly throughout the process. That is not my main issue though. Working in customer service myself I understand everyone has a bad day.
My issue is with the quickchange/shortchange scam this franchise owner pulled on me. I decided to combo my 1' cold cut sub, it came to $8.xx. I had some 5's, 10's and 20's in my wallet, as I had withdrawn some money earlier in the day.
I believe I paid with a $20 bill, and the owner gave me back just the $1.xx in coins/change and pocketed $10 for himself. I felt something was off, but I couldnt quite place it, plus my mind was elsewhere besides monitoring receiving correct change. At this time, the owner became even more rude, and kept repeating "have a gnite have gnite" in a very snooty tone as if to shoo me out of the store as soon as the transaction was complete, even before I filled my fountain drink (at this store it is self-serve from the fountain machine). At this time I was suspecting I got short-scam-changed, as other friends have mentioned this type of thing happening. But seeing as he provided me with no receipt, and that I had other bills in my wallet, plus I didnt have time to recount my money at the fountain drink machine to confirm i was scammed. Additionally since the transaction was over, I could not ask for a receipt. So, since I couldnt confirm 100% on the spot, I silently took my meal and drink and headed back to work.
Upon returning to work and recounting my money and reviewing denominations used since payday, I came up $10 short and a $10 bill short at that too (not surprisingly). I then texted a friend as to what happened. They also confirmed in the past being shorted $5 and $10 on separate visits, from this same owner. I also vaguely remember suspecting I was shorted a few bucks one time before in the past. Based on previous friends, co-workers, and my experiences, I have since posted on facebook and on my companys intranet to watch your change closely at this particular location. Of course, after double and triple-checking making sure it wasnt just me making an error. Since there was no receipt and no proof, I figured resolving at a store level is a lost cause as I technically have no proof to stand on, plus it was not an issue on an employee level.
$10 wont make or break me. It is the principle of the matter that irks me, and that is why this note is so long winded, many people would not take the time to write this. Since I technically have no proof - at the very least what I would like to see happen, is a stern letter issued to this store/owner to ensure 100% order/cash/change accuracy. What I would love and be delighted to see happen, is a $10 subway gift card issued to me either through snail mail, or a redeemable online code. However, since I have no tangible proof, I dont expect that to happen...I dont make a lot/month but its enough to get by to live an ok life. Around $1800/month, so this is not an plea in desperation to score/scam a $10 food gift card unjustly. I have better things to do.
In closing, I feel I am a reasonable customer. I do also travel to Toronto a lot. I have had no issue with other locations in Peterborough or the GTA. Only this Hunter St location. I will likely visit this location again, due to convenience and proximity to my work. However, in future visits on Hunter St, I will be doing part of the owners job (whenever he cashes me out) by announcing the denomination given, and verbally counting back my change against order received.