Poor Staff Training
by Marci L. - Posted Sun February 26, 2012 @ 6:08 PM
I was visting B. Dalton Bookstore located in the Rooservelt Field Mall on Long Island on Sunday, 2.26.12 at about 2 PM. I was in the Children Section which was extremely small. I was crouched down reading 2 books books to my daughter because she was unsure about which book she wanted me to buy for her. I then proceeded to be yelled at by a staff member that I was creating a fire hazard and I needed to be moved. Her tone updet myself and my 3 year old daughter. Needless to say there could have been other more polite ways to handle this situation. I proceeded to leave becuase I needed to calm my daughter down. Needless to say I will NEVER set foot in this store again and will advise my friends, the moms at my daughters school, and family to do the same.
BETTER STAFF TRAINING IS SORELY NEEDED. Please do not advise me that I should have found a manager because my daughter was hysterically crying !!!