I wrote a letter over a month ago on planet feedback trying to resolve an issue with a lost bag. I got a letter about a week after saying that they were looking into the situation and to give them 7-10 days to get back to me. It statedthey were reprimanding the emplyee Mutsah Cumar that was rude. Well 7-10 days passed a while ago and so we called in. Guess what they told us please file a claim for the lost bag. Uhm really We Did! That was the problem!!!!!! Here are the flight details AGAIN: United flight 433 January 8th from San Fransisco to Kailua Kona Hawaii the missing bag that is still in the system is 0422437007. Either be honest and try to find it or pay my children to replace it. Stop lying to us please.

Find the bag and return it or pay us for replacing the items.