Hidden interest charge
by Lorene N. - Posted Thu March 29, 2012 @ 9:45 AM
My husband and I purchased several pieces of furniture for our new home. At the time, we had a wonderful customer service person who helped us with all of our questions about the furniture, the durability, etc and then helped us with getting set up for their "special" financing offer they had going. It was a special "no interest for 48 months". We were told that there were no restrictions, no hidden costs, nothing. We were thrilled as it would help us to increase our credit score. Come to find out, it was not as good as it sounded. The part that they didn't bother to explain is that if you do not have the FULL amount paid off within that time frame, they came back and billed you for ALL of the interst for those 48 months. We just got our bill and it was for almost MORE than what we paid for the furniture!
My husband called their Customer Service line and was told that "there was nothing that they could do" and that we would need to "write a letter" about this issue. My husband wrote a letter and sent it certified mail the same day.
This would not be an issue if we had been told, at the time of purchase, about this hidden feature of their contracts. We both feel deceived by their selling practices.
We have gone ahead and paid them completely off so it is not hanging over our heads AND ruining our credit.
Based upon the letter we sent, I would like Ashley Furniture to waive those interest fees and return that amount to us.