by Ricardo O. - Posted Tue April 3, 2012 @ 11:28 AM
On April 2, 2012 I went into a Wal-Mart Store located on 11th Street Southeast in Calgary, Alberta. This was the first time I had ever been to any WalMart Store. I was in Canada for my mother in laws funeral after she was hit and killed by a drunk driver in Chestermere, Alberta. I was looking to use a Coin Star machine to exchange a large jar of change. I went into the store and was told the Coin Star Machine was in the Stationery Department. After looking for several minutes, I asked a young woman, allegedly the Pharmacy manager and she was very rude to me and pointed to the stationery department. I'm not sure if it was from the grief or frustration, but my domestic partner became upset with her and explained WalMart employees in the U.S. would have pointed and walked with the customer looking for it, not just rudely point.
We walked to the cosmetics counter and was helped by a wonderful Associate who contacted the store manager who was in a meeting and refused to meet with us, but sent the assistant store manager Donna.
Donna came to the cosmetics department and was so sweet and friendly. She reassured us she would speak with the employee about her conduct and as a courtesy to us, she would use the stores own coin counter to help us.
She took the honey bear jar full of change and counted it for us.
This was, in my belief, above and beyond the call of customer service.
I will also tell you, I don't shop at WalMart, generally, but I believe you may have made a new customer. I live in Brentwood, California and usually stick with Neiman's, Saks, Nordstrom and Macys and for smaller stuff, maybe Target or McCalous.
I would very much like Donna to be recognized for her outstanding customer service skills. She is truly an asset to the WalMart corporation and Sam Walton would be proud to have her as an employee. As a police officer in the United States, I also hone my customer service skills, but I also carry a gun. Sadly, retail customer service employees like Donna have to deal with a lot of rude people and don't have the advantage of carrying a gun.
Donna, if you get this letter, I thank you with all my heart for your absolute kindness and sincerity. You made a very hard day for us much easier and it's people like you with a good heart that makes WalMart a destination, not just a store. Thank you so much.