Do you care about your customers?
by MA B. - Posted Wed April 11, 2012 @ 9:46 AM
I was in your shop at I-71 and W. 150th St. in Cleveland to purchase a few cans of tea on my way home at approximately 8:00pm on Tuesday, April 10th.
As I was waiting to check out, the gentleman in front of me, who was purchasing a few beers, dropped his cash. He bent to pick it up, but I noticed that he missed a bill. I would have retrieved it for him, but where it had fallen would have been awkward for me to reach, so I got his attention and as he turned towards me, I realized he was extremely intoxicated. So much so that he had wet himself and his speech was very slurred. He completed his transaction and thanked me for letting him know about his cash.
As he went to exit (and now that I think about it, I wish I would have noticed whether he was walking or driving, as that could have made a big difference in the situation) I stepped to the cashier to ring out my purchase and I asked him if he was aware that selling alcohol to someone who was already visibly intoxicated was illegal. The clerk just shrugged at me and pushed my cans of tea and receipt back at me.
This gentleman was a little older, probably in his 60's as he was wearing a baseball-style hat that said "Vietnam Vet" that appeared to possibly be a Navy ship cap. It was sad enough that this poor man was so intoxicated, but it was sadder still that the clerk was so unconcerned that he'd just let him purchase more beer just to have the sale. (not to mention that I HOPE he wasn't filling up his car with gas to drive away!!)
I realize there is a lot to be said for personal adult responsibility, but there is also a duty as a business to not capitalize on a patron's impaired state of mind. I usually like patronizing Speedway stores, but after seeing this display of apathy for your customers (not to mention the illegality of it!) I will definitely be re-thinking my choice when grabbing a snack or refueling my car.