My name is Randy J. Brown and I am a long time customer and advocate for Capital One. Of recent I've had both my mother and father open credit card accounts with this institution. I myself am a credit card customer and prior auto loan customer. My experience has always been great with Capital One....until recently.

I had two brother pass away 4 months apart which left me with the obligation to take care of funeral costs etc. As such, I fell a bit behind, but I informed Capital One that my credit card payments would be a little late. I was told it was appreciated that I let them know and that they would note my account. I never defaulted and got back on track after 2 short months of late payments and have been on track ever since. I called and asked for a courtesy update to my payment history with them to have the late payments removed and I was told they don't do anything like that.

I'm a bit frustrated just simply because I feel i've been a good customer, paid my balances on time 98% of the time and had a rough patch in my life that left me a little short for a few months. Surely, someone at Capital One can make an exception for a long time customer and advocate. Surely, I'm valued a little more than that, although I do know Capital One is a huge player in the industry. I'd really like to be granted a little help on the late pays if at all possible. Again, great company, just feel like i'm lost in the crowd here. I can provide death certificates if it would help my case at all.

Sincerely,

Randy J. Brown