Pulling products for a possible recall only when item is free with coupon?
by michael f. - Posted Fri April 13, 2012 @ 11:19 AM
Went to a local Walmart on Sunday 4/1 to get some Allegra. I had planed on Price Matching and getting them for free. When I got there the WalMart workers were boxing up all the Allegra that would have been free and I asked them what was going on and was informed that they were notified of a possible recall and to "protect" their customers they would not be selling any. The day after the coupons expired the product was put back on the shelf.
4/4 at two different Walmart locations I had planed on Price Matching Farmer John Hotdogs to Food4Less @$0.78 each and use my $1 coupon that expires 4/4. I went over to the refrigerator section and there were 3 employees boxing up all the Farmer John Hotdogs at one location and when I asked why the product was being pulled I was given the "we were informed of a possible recall..." Another store said the same thing. The third store I went to had a full display and I was able to purchase what I needed. I called the 800-Walmart number and was assured that I would receive a call back in two to three days. Here it is now 4/13 and still nothing. Almost every time I go into these two stores if there is any coupons that would make the item trigger overage the product gets pulled. Ever since the employee related coupon theft in Hanford,CA it seems to be more than a problem. By the way. The day after the coupon expired 4/5 the Farmer John Hotdogs were back out. No product recalls on either product. I understand that every company has the right to limit quantities available for purchase. Citing a possible recall that does not really exist in order to limit that quality is a bad idea. At both of the above mentioned stores I have had nothing but problems with coupons every time I go into the store. Price Matching they require the ad which is not per Walmart's policy, they argue that a coupon can not exceed the purchase price and will have to be adjusted down. Also against policy.
*Stores are located in Southern California. Store #2028 and #1912
A few things.
A. Do not fake a recall. This is bad for the company and the maker of the product in which you sell
B. Either train your associates in the coupon policy regarding price matching and overage or do away with them. I am sick of being made to feel like a criminal when I get something for free using coupons.
C. When you say you are going to have someone call. Make sure that they do. I was only trying to bring this to the attention of the company as when consumers hear the word "recall" it will affect business for you and your supplier.
I have shopped at Walmart since 2002 and have previously worked for Walmart. If this is the approach to coupons and your customers I will go elsewhere.