My wife arrived at La Guardia Airport on the evening of 4/13/2012 and called Thrifty Car Rental to pick up a vehicle she had reserved several days prior. From the time she called to be picked up by the Thrifty shuttle until she finally got the car was more than one and a half hours. It was obvious that the Thrifty clerk purposely delayed my wife, in one case serving people who arrived after her while my wife waited. The only vehicle of the type my wife had specified when she made the reservation was blocked by two other vehicles, and the clerk told my wife the keys to them weren't available. This kind of rude service will be considered next time we need a rental car.

Thrifty should teach their clerks some manners, and apologize to my wife.