Macy's has failed to respond to my problem!
by Joan M. - Posted Sun April 22, 2012 @ 4:10 PM
I used the Macy's website to try to communicate regarding my complaint/request. I have had NO RESPONSE, despite leaving contact information, including my phone number.
A little over two years ago, I purchased two sets of White Elements Cressida Square dinnerware (in total, 12 place settings; 84 pieces). The dinnerware is clearly stamped "Microwave safe."
In the past 3-4 months, approximately 25% of the dinnerware has cracked. This includes 5 dinner plates and 4 salad plates. I find this unacceptable and I requested that Macy's replace the missing pieces. Clearly, it would make simple sense for them to send me a 6-place setting replacement. I offered to send them a photo of the most recent piece that has cracked.
Since I purchased two sets, I think it is highly possible that one set was flawed somehow.
I would like Macy's to acknowledge my communication and to make an effort to rectify the situation. Dinnerware is expected to last more than 2 years under normal usage. There are only 2 adults living in this household. Microwave cracking of dinnerware has not beeen caused by our acts.