by Heather H. - Posted Sun April 22, 2012 @ 4:41 PM
I have just returned from eating at the Longhorn Steakhouse located at 5435 Whittlesey Boulevard, Columbus, GA (706) 576-2141. We arrived at around 2:30 pm on a Sunday the church crowds were gone and it was not very crowded. They gave us an estimated wait time of 15-20 minutes which I found was odd since they had plenty of employees standing around and plenty of unoccupied tables. Our first mistake was taking the hostess up on the offer to sit in the bar area at a high top table. the waiter came right over and took our drink orders and then our food order. Then apparently his shift was over so he closes himself out at the bar and kept saying he had get out of there..(to the other employees, he never informed us) yet he stood there talking and watching basketball. After about 30 minutes I could feel my blood pressure rising, finally someone else brings our food to us and after what seemed like another eternity he finally came to offer us dessert. I politely (although by this point I'm feeling everything but polite) I said I am just ready to get the check and go, I feel like I have been here forever.... he looks at me blankly and says.. It's not because of the service is it?? (Well DUH!!) I said Yes, it actually is. He just looked at me blankly and walked off.. no apology, no manager no nothing. Just to make matters worse I had the worst steak I have ever had in my life, the food was terrible and the service was worse. Just to be clear I am highly upset with this resteraunt.
I would like to be fully or partially reimbursed for having the worst meal of my life, along with even worst service. We paid $38.00 and all we came away with was a headache.