Rentention Dept is OK in losing a long time customer over $40
by Jennifer M. - Posted Fri April 27, 2012 @ 9:13 AM
In February 2012, I attempted to order an iPhone 4s 16GB. I received a 32GB and was told I would be charged $35 because I opened the phone. After 6 calls to Verizon and a trip to the post office, I was eventually credited correctly and still have my old Droid. I was given one month free data for all the time spent on the phone trying to fix their issue.
I recently decided to see what Verizon could do to keep me as a customer to order a new phone. I called the retention dept and spoke with Beth. Beth would not give me any more credit on a Droid Bionic. She said I could get one month free data. When I asked for 2 months due to the poor customer service and the fact that I am considering switching to AT&T, she said no. Beth told me that their customer service is free and did their job. I asked Beth if she was willing to lose a 10 year customer over $40 and she responded that I was getting the phone for a great price. Well, many customers get that same price. I asked Beth to speak to a manager, but she said none were available.
I would like an additional $50 credit toward my service and another month of data free (2 total months).