by Lori M. - Posted Thu May 3, 2012 @ 4:00 PM
I have been a Target customer for over 20 yrs. I spend approximately spend $2000.00 yr with your company and I am a stock holder.
I am sure you all have seen the commercial with Ellen DeGeneres and JCP. I felt exactly like this. I purchased over $100.00 worth of items today, when I got home (over an hour away)I realized a purchased the wrong dress size. Immediately I jumped in my car and drove (over an hour again)back to the store. I had purchased a maxi dress to wear to an event tonight, so time was of the essence. I did not have my receipt, nor my license due to rushing to get back to the store. The cashier had told me your policy, I asked to speak to a manager. "You are speaking with the manager" he replied with arrogance. I explained my situation, still no options or apologies. The cashier recognized me, and I asked for the manager to look at her tape.(I could recite everything that I had purchased) "NO that is not our policy"
I would understand if they were busy, however, there were maybe 10 cars in the parking lot, and not 1 person at checkouts. NO is apart of the TARGET way? What happen to CUSTOMER SERVICE? What happen to "what can we HELP you with?
Needless to say, I am returning everything purchased, never to step foot in Target again. In all of this frustration I will be selling my stock, to reinvest in a company that prides itself on customer service.
Hopefully Target will take another look at their policies and procedures, to reflect your customers. After all, aren't the customer that pays your paycheck? Hmmm....
Hopefully Target will take another look at their policies and procedures, to reflect your customers options.
In our country's financial crisis, I really don't feel that anyone can afford to lose a customer. Customers = paycheck! Hmmm...something to think about.