Defective phones / poor customer service !!!
by Eric S. - Posted Sat May 5, 2012 @ 9:42 PM
I have another DEFECTIVE Droid X (3rd one) and EXPECT a NEW replacement with a different model. My son had the same phone and his was also defective so he took my eligible upgrade and I purchased and iPhone 4s for him. 30 days later my Droid X goes bad and my local Verizon store won't allow an upgrade or replace my phone with a new model. After spending an hour on the phone with Corporate Customer Service the Manager agreed to upgrade my phone with a new model. Wouldn't approve an iPhone (which is what I want) but did agree to a Droid Bionic which I eventually approved of. During the process the Customer Service Rep (Derek) said the computer would not allow it and couldn't help me. After suggesting that he FIX the computer problem since his Manager had approved it he said there was NOTHING more he could do other than try another phone. He suggested a Droid Incredible II which I did not want but agreed to so we could get this mess cleared up and I actually would have a phone that WORKED. I told him I DID NOT WANT another used or refurb phone and was tired of playing this game and expected a new one and he assured me it would be brand new.
It was supposed to be shipped on May 2 and to arrive OVERNIGHT FedEx which it wasn't. It was shipped via USPS and finally arrived on Saturday May 5th.
I opened the box and guess what ... label on the phone CLEARLY says, "LIKE NEW REPLACEMENT!" Which is NOT NEW !!!!!! After opening the box and finally deciding I would keep the phone, much to my EXTREME ANGER AND DISAPPOINTMENT with Verizon I went to charge it and guess what..... NO BATTERY IN THE BOX !!!!!!!!
So I have wasted a week and basically have accomplished NOTHING ..... STILL HAVE A PHONE THAT I CAN'T USE !!!!!
I want and expect a NEW PHONE !!!!! My upgrade date is now in August since I let my son use my upgrade to REPLACE HIS DEFECTIVE DROID X. I would like an iPhone 4s since that is what I had planned to replace mine with when my upgrade was eligible. If that isn't possible then I would expect a Droid Bionic (NEW IN A BOX, NOT REFURB!) that I was originally promised.
I have been a Verizon customer for MANY years and currently have 3 smartphones on my plan and pay over $250 / month. This is ABSOLUTELY CRAP Customer Service and no way to treat a long time and loyal customer !