Why is it that every time that I have called in to make a payment arrangement or schedule a payment that my phone has been disconnected within 2-3 days? And then I am charged a $15 per line reconnect charge? I can assure you that this has happened at least 8-10 (maybe more)times in the 2 years that we have been with Verizon Wireless and has cost me HUNDREDS of dollars (We have 5 lines). I am disgusted with this company! I guess I should have learned my lesson the 1st time with Verizon!