I spent close to $2,000 with this company to build a system for a client...
Never worked...many errors. After much troubleshooting, determined it was a bad
stick of RAM (computer memory). Three of the contacts were damaged.
I opened an RMA and specifically mentioned the damage to the rep on the phone. I was told it would be no problem. Sent back and they denied the RMA. Told me that they do not accept damaged RAM...It arrived to me damaged!! I was informed that I would have to rectify with the manufacturer.
I've been working in IT for 20 years and have built many systems so I am no amateur. I am a qualified IT professional and I have numerous certifications. Obviously, I take every precaution when dealing with sensitive computer components so it was NOT damaged by me.
I ended up purchasing more memory in the meantime to make client happy but now
I'm out $ because NewEgg will not honor the sale they made to me.
I am an honest customer who feels like I am in a definite catch-22 situation. The memory that I received from this company was damaged (defective) and I would just like to get it replaced. I am not asking for anything more.

Replace the damaged product that was sent to me.