Please allow me to exchange a defective item of clothing
by Michelle W. - Posted Fri May 25, 2012 @ 12:32 PM
I purchased a shirt on my credit card at the store located in Whitehall, PA on May 5, 2012. I wore it twice and the shirt came apart. I went to the store and informed them of what happened. However, because I did not have the reciept they stated that I would have to call the corporate office. I informed the manager that I did have proof through my credit card that i did purchase the shirt on that date. Michelle, the manager stated that I could speak with someone at corporate and they could give her permission for me to exchange it. I was not trying to get my money back, just exchange it. So I called the corporate office. The woman who answered the phone was extremely rude. I was transferred to a recording that stated that I needed to write a letter to them telling them what happened. On the recording it stated that I needed to return the shirt unworn with the tags and the receipt.
First the shirt was worn and came apart. I no longer had the tags and misplaced the receipt. I went back into the store and informed Michelle, the manager, that no one would speak to me, that I had to write a letter. I pointed out that she clearly misled me about how to address this matter.
My conclusion is that it is not ok for me to lose a reciept but it is ok for Joyce Leslie to sell me a defective item of clothing for 30.00. I feel like Joyce Leslie just stole 30.00 from me.
I would like Joyce Leslie to allow me to exchange my shirt for another item of equal value. I believe that is fair and the right thing to do. Other stores such as Victoria Secret stand by thier products. Their policy is that one may return an item without the receipt at any time. That is standing behind the quality of your merchandise. This leads one to question the Joyce Leslie's return policy in relation to the quality of thier product....!