I spoke to DirecTV who doubled my payment to in April and May of 2012. They said the increase was because of movie channels that they promoted for free for the first 3 months. I did not even care about these channels. Because I did not call DirecTV to cancel the free movies, stop, they are billed me $45.00 additionally per month.
I told DirecTV I want them to credit my credit card the $45.00 difference. They said they will not credit any credit cards, but will only give credit towards my next bills. They refused to email me with the refund amount to veryfy it.
I am disputing the DirecTV charges with my credit card company now. I only have 60 days to do that with a credit card company. I can no longer trust DirecTV to keep their word.
Of interest, DirecTV transferred me to different departments 7 times. My credit amount they say they will refund me was increased three different times. So it may pay to keep on trying to get the credit you deserve until you get your money back.
I want DirecTV to credit my credit card now for a total of $90.00 which is what they owe me.