Poor Service At Snappers
by Melisa H. - Posted Tue May 29, 2012 @ 12:00 PM
1st they messed up our orders. 2nd the food was cold. Unable to find the server, we located the manager behind the bar. We explained our concerns at which point he directed us back to the server. After stating that he was unavailable, the manager looked at my plate and accused us of eating food that we complained about. However, I explained that I hadn't ordered what he thought I had. At that point the manager took the plate and as I was walking behind him, he approached me and directed me & my family to leave the restaurant. I asked for the owners name and he refused.
Due to the humiliation that my family and I suffered, I am requesting a full refund.