Paid Insurance NO iPhone Replacement
by Dina M. - Posted Wed June 6, 2012 @ 2:23 PM
I have 3 lines. One line was my daughters and when I purchased her an iPhone in 2010, she recieved a replacement. After many phone calls and visits in to the Pleasant Hill CA store, a salesman Jimmy, came behind the counter, leaned in to me with his arm on the counter and said "The only way you are going to get a replacment is if you add a new line". I am disgusted with not only their unfair practices, but all the calls to customer service, filing a BBB and FCC complaint. I get a call from Lucy in the Exec. Office and its the same rhetoric. "You paid 6.99 insurance on the old phone line and not on the new phone line with the iPhone,Someone cancelled the iPhone insurance but we at Verizon have no idea who or why" (we know it was not me the customer.) So they cannot help. I was paying insurance on a line that has a LG Cosmos phone that we recieved FREE. I had/have no need for insurance on that line. And...the bottom line is that I PAID INSURANCE 6.99!
I have requested several times that Verizon HONOR the fact that 'someone' at Verizon removed insurance I requested without my or my daughters consent. Why would I remove insurance on a phone that was replaced within 14 days of it being purchased??? I am not asking for something for nothing. I am requesting that Verizon Accept RESPONSIBILITY for someone at Verizon removing the iPhone insurance and honor the fact that I PAID 6.99 insuracne on the other line and replace a lost iPHONE!