Sinister Sample Lady
by Tricia V. - Posted Sun June 24, 2012 @ 12:00 PM
On Friday, June 22nd, at approximately 4:30pm at your Norfolk, VA. location my friend and I visited your store. My friend has a membership and I frequently accompany him when he shops.
We enjoy your samples which has led us to discover, and buy, new items we wouldn't have otherwise purchased. Usually those at the sample stations are polite and helpful...not this time. The lady who was working the Garden Salsa Chip's stand was very rude and did not handle the situation well. She was busy chatting with a customer and apparently couldn't handle multi-tasking. She had samples set-up and I reached over the board and she yelled at me, "don't touch those I haven't put them out and I'll have to throw them all away" and smacked my hand. I said, "you hit me", she said, "no I didn't", an outright lie as my friend observed the whole episode.
While I may be wrong to reach over this board for a sample (note they were already in cups and all she had to do was move the tray with the cups in front of the board), her reaction, unprofessional behavior and inability to restrain herself made a minor incident into something very disturbing.
Although we did not speak to the store manager at the time, we continue to be bothered by this incident. Clearly this treatment is not indicitive of our experience with Costco employees over the years. As a result I have decided to make you aware of what transpired.