My book treated as rubbish
by Jane D. - Posted Thu July 5, 2012 @ 7:24 PM
I designed a memory book on Shutterfly, it was about my brother who was killed in VietNam in 1968. At the end of July my husband and I are going to a reunion of his military unit and I wanted to have the book to take with me. I ordered the book on June 30 and I got a notice that it had shipped on July 3rd. Today, July 5th, I got a phone call from a man living in the house we moved from earlier in the year. He said that my book was delivered to the old address. He said that he called Shutterfly to ask them what he should do with the book and they told him to throw it out. He opened the package and saw how important it was and did a little detective work with the phone book to find me. My husband and I will go to their home to pick up the book this evening. I have congestive heart failure and am upset and shaking right now. I can't believe they told the tenants of our old residence to just throw this book away.
Since the book is of no value to them, I would like Shutterfly.com to reimburse me the $51.67 that I paid for this 20 page hardcover book.I would also like the $10.00 that it will cost us for gas to pick up the book reimbursed. I wish I knew what charges might be for being as upset over this type of treatment as I am, because I would also ask for that.