I had a rock chip in my windshield and my insurance company referred me to Safelite. The technician came out and worked on the glass, but it did not look like it had filled in properly, as the crack was still very visible. I expressed concern about this, and the technician assured me that it was fixed.

Then today when I went out to my car after work, there was a huge crack spreading from the rock chip that was supposedly "repaired." The technician obviously did not repair it correctly, and now my windshield is ruined and will need to be replaced.

I called customer service, and was told that I'd have to pay $279 for them to replace the windshield. Which is a complete ripoff, especially when they did such a terrible job repairing it in the first place.

I want my windshield replaced at no charge.

I've already spread the word to my friends, family and co-workers about the terrible "repair" job Safelite did on my windshield, and I will NEVER EVER use this company again.