TXU Sucks!!!

Just bought a new house, and have been trying to ser up electrical
service. 1 1/2 hours on the phone with TXY, and I decided to go
elsewhere. So, hours spent trying to compare conpanies. I'ma bout
ready to go to Keroseen lighting, cooking out doors on thegrill, and
living with fans and no air condiioning..........

OK. So everyone agrees that TXU sucks........
But no one has given the name of a compnay that provides better
pricing, plans, service, etc.

The solution is not just to let everyone know how bad TXU is, but to
ALSO share the options that have been found, and empower others to
make a better choice also.

So, come on: what are the much better options, companies, plans, etc.

TXU Sucks so much! We moved in from out of state last year and signed
up with TXU. We paid the initial connection fee and gave them the
correct address. 8 months later they decide to send us our first bill
for over $1,000. 8 MONTHS LATER!!! OVER $1,000!!! They insisted the
whole amount was due in 11 days. When we called them they said they
had had a "printing problem" and would put us on a payment plan. a
printing problem is when you run out of ink and you have to run to
office depot to get new ink. a printing problem IS NOT when you don't
send someone a bill for 8 months and then demand immediate payment. We
are still fighting this whole thing months and months later. they
continue to put us on payment plans and then before sending us even
one bill they send us a disconnection notice. what a bunch of crooks!
we are moving in a month and we are definitely switching companies! I
hate TXU and I will be telling everyone I possibly can how terrible
they are! No one should have to go through what we have been going
through. we can't afford the mistakes TXU keeps making!

I am in complete agreement with you. I have been fighting them for
over 6 months concerning a meter misread where they attempted to
charge me over $500 for an electric bill in Novemeber and again in
December. When I finally got them to re-read the meter after asking
for them to do so for two months they admitted they were wrong and
supposedly corrected everything.

What a fool I was to believe that it was truly corrected...one month
after they supposedly corrected the situation and my statement I get a
disconnect notice for a past due amount of $1100!!!

Once again I had to call their customer service line where I spent
another 30 minutes dealing with an incompetent supervisor going
through the entire story again. When she finally realized that I was
right she ensured me that it would be taken care of and I would hear
from her or someone else no later than 1pm...well it's three weeks
later and still no call from her.

I did finally receive a corrected and accurate statement in the
mail...or at least I thought I did until I looked on-line and the
statement that I received in the mail still does NOT match what the
on-line statement says. So once again I spent my time trying to
rectify a situation caused by their incompetence.

And do you think over the past 6 months anyone from TXU has called to
personally apologize or offer me any type of compensation for all my
time and efforts devoted to correcting a situation caused by their
lack of detail and follow through? OF COURSE NOT!!!

If you need any help with this website let me know. TXU acts as if we
have no other options. It's time to show them consumers can and will
fight back. I'm all for running them out of business by whatever means
available. They sure spend a lot of money advertising how caring they
are, but it's a different story when they actually have to deal with a
customer. They could care less whether you live or die. All they care
about is money and their big fat paychecks. Yes TXU sucks lets get rid
of them. It only takes one motivated person to change things and I
think we have way more than one motivated person. Lets run TXU stock
into the ground and bury it, we can do it.

Yep: and reliant is just as bad now.

I have lived in at least seven states in the last six years, and never
in my life have I paid so much for power. I most recently came from
California, a place where I thought was the highest cost of living in
the U.S., but I was wrong. It is 4 cents cheaper per kilowatt hour in
California that in Texas.

Further investigation helped me to realize that it was not Texas but
only one company, namely TXU that had stupid pricing. I don't want to
pay them one more dime then I have to. I switched my company about
two minutes ago and I have never felt better.

I wish that everyone in Texas will change their mind and switch
companies.

TXU does not care weather you live or die, weather you freeze or
dehydrate. Like this poster said, they will never give you the benefit
of the doubt. They don't give a damn about personal hardships and will
shut you off at the drop of a hat.

Late one day in paying? LATE FEE! REPORT TO YOUR CREDIT SCORE!

Their customer service people have got to be the rudest, most
obnoxious I've ever seen.

The PUC in Texas is staffed mostly with former energy company
employees who have connections with Texas oil. They are a captured
watchdog which is staffed with people who have interest in the energy
market. It's a huge conflict of interest that nobody in the Texas
government does anything about.

Think the PUC is going to stand up for your rights in the face of TXU
abuse? Think again.

The PUC is illegitimate as a regulator. It's obvious the PUC WILL NOT
LISTEN to popular anger and frustrations. We aught to be burning
effigys outside the BOD's residences, or maybe even harsher things.

Yeah, TXU Sucks! I have tried with no satisfactory response to deal
with them. TXU has, over the past few months, posted cancelled online
payments and not posted other payments to my account. I have been
trying to work with them to make sure that the
account is right and current but during that review process, they
disconnected my electricity this past Friday (even though they agreed
not to until I had a chance to review documents that were faxed to me
and even sent me a statement saying that my bill wasn't due until Oct
20, 2006).

Against my better judgement (because I needed electricity), I went
ahead and paid the bill Saturday morning by phone. I also paid a
145.00 deposit and an 89 dollar same-day reconnect fee. I received
authorization and my bank has confirmed that the transaction was
processed for 669.63. I paid by phone following the automated
instructions that said this was the fastest and easiest option.

However, TXU will not accept the payment because I paid by phone with
a debit card instead of in person with cash. (they had flagged my
account as "cash only---since when is a debit card not cash?---due to
a mistaken returned check---I got married in May and
changed banks but accidentally sent them a check from the old bank).

TXU will not accept the phone payment, nor will they cancel it. I have
been without electricity for 3 days, now. I switched providers but it
will take a month for the change to happen.

Yeah, TXU Sucks! I have tried with no satisfactory response to deal
with them. TXU has, over the past few months, posted cancelled online
payments and not posted other payments to my account. I have been
trying to work with them to make sure that the
account is right and current but during that review process, they
disconnected my electricity this past Friday (even though they agreed
not to until I had a chance to review documents that were faxed to me
and even sent me a statement saying that my bill wasn't due until Oct
20, 2006).

Against my better judgement (because I needed electricity), I went
ahead and paid the bill Saturday morning by phone. I also paid a
145.00 deposit and an 89 dollar same-day reconnect fee. I received
authorization and my bank has confirmed that the transaction was
processed for 669.63. I paid by phone following the automated
instructions that said this was the fastest and easiest option.

However, TXU will not accept the payment because I paid by phone with
a debit card instead of in person with cash. (they had flagged my
account as "cash only---since when is a debit card not cash?---due to
a mistaken returned check---I got married in May and
changed banks but accidentally sent them a check from the old bank).

TXU will not accept the phone payment, nor will they cancel it. I have
been without electricity for 3 days, now. I switched providers but it
will take a month for the change to happen.