AT&T Sucks!!

I am shocked and amazed this company hasn't gone away! They have been
a thorn in my ass since I moved to the God foresaken "kuntry" of
Georgia. So much for 'competition'....their competition is equally
inept...try and pay your bill online, outages on an almost hourly
basis, bills that have NEVER BEEN RIGHT, hours pissed away with
"customer no service".......got a few more pages????? JUST GO AWAY
ATT AND LEAVE THE INTERNET, CELL SERVICE TO PEOPLE WHO KNOW WHAT THEY
ARE DOING!!

AT&T Sucks, I agree.

I had them for DSL years ago. I signed up for one of their special
fixed-rate packages, but every month when I received my bill it would
be more than they promised to bill me. So every month, I would wait on
the phone for 20 minutes or more to talk to someone in customer
service about adjusting my bill because I had this particular package
and was promised a certain rate. Every month the customer care
representative would tell me the error was fixed and it would be the
last time I would have to call.
After just over a year, I had had enough. My contract was expired, so
I called to cancel my service. How very wrong I was. They told me that
my contract had been renewed, although I don't recall ever renewing
it, and that I would have to pay their early termination fee. "I'm not
contractually bound to honor your termination fee because you weren't
contractually bound to honor the agreed upon service rate," I tried to
reason. But, to no avail, I might as well have been speaking to a
robot.

I paid the early termination fee, at least glad to finally be rid of
AT&T for the rest of my life.

I hope apple gets smart and opens up their iphone to other providers.
I will never get one of those until that day.

I've been a customer for 12 years - spent over 18K with these morons.

I went to upgrade to a new phone (bberry) - as my old bberry of 4
years was about finished (which - by the way - did not come from
at&t).

So - I call in - and they send me a refurbished Bold - because I'm
just not good enough for a special deal on a NEW one.

They have no idea how to transfer my plan - into current plan terms.
An hour later - I'm all done (but it isn't over yet).

So - new phone comes in.

Turn it on.

Gets rejected from the tower. I call in.

1/2 hour later "Did you click on accept the terms".
"I called in to get the phone. Not on the webs-site"
"Oh - let me connect you with the acceptance team"
1/2 later - I accept!

Okay - phone works. Awesome.

An hour later - the ball double clicks.

Turns out there is an AT&T Service center down the road.

I walk over. They look - yep the phone is double clicking. BUT - we
CAN'T fix it - because it is too NEW. So - you need to go to the
store.

"Really? It's a refurbished phone - u sure" - I say

"Yes - they say - they will replace it".

"Oooookay".

Fine - it's a little down the road - so I go to the store - I say to
the guy "Here is a reurbished phone - the service center sent me here
- will you replace it?"

"YES - but you need the box and all the stuff" they say.

No worries - I expected that but wanted to make sure they would take
it on the next trip.

Next day - I log into my account to see a 500$ phone bill in
progress.

Call in - they screwed up the plan change. An hour later with 2
different people and supervisors to reverse the charges - I'm done"

"Anything else we can help you with"?

"Yes - I have this refurbished phone and before I drag my butt over to
the store again - I want to super duper make sure they will replace it
- it is a refurished phone".

"Yes sir".

Phew - almost done.

(Of course you know what happens).

Go to the store - wait 15 mins for the morons that work their to get
off the phone talking to their friends (in espanol of course).

"No sir - that's a refurbished phone - take it to the service center".


"I was already there, and I came in here yesterday and they told me to
bring it with the box"

"Oh - well - they were wrong".

A few snippy words and the little troll hands me a phone and dials
AT&T (and the quality of the line was so bad - the AT&T person called
me back on my cell).

1.5 hours later after 3 transfers - it is determined that they will
mail me another refurbished phone.

Turns out the phone doesn't charge either.

Could be a repeat this saga with the newest junk they send me.

STAY AWAY FROM AT&T.

I've been a Cingular/AT&T wireless user for over
10 years. Never missed a payment, never late,
yet now AT&T decides to move a tower, and we
cannot get service in the house the bill is
paid from..which was great up till now.

Calls to 611 are worthless. Calls to what they
call 'office of the president' does not
go to his office in TX, but to AK. And what do
they tell me? Lies..like:

"We are waiting for parts to the tower"

"You will have to BUY new phones"

(was told that twice..we have V3 Razors that,
up till now, worked great. What happened)

NOW..they tell us there is nothing they can
or will do, and it's too bad, change providers.

Calling 1-210-821-4105, which is the AT&T Corp
office tells me we cannot talk to anyone but the
folks in AK. We are not worthy to talk to others.

They are willing to send a phone to test the area,
but before they do that, we MUST sign a new
contract..to trouble shoot their system!!!!!!

We've been told to flock off, more or less.

TOO BAD for L-O-N-G term customers.

Calling the Mass State ATTY General this week.

DON'T WASTE YOUR TIME OR MONEY WITH ATT!!!

I have a supposedly 50.00/month phone service and have been paying
100.00 or so each month because they are so clever at fleecing the
customer.

I was disconnected while out of town noone called me, I have been put
on paperless billing and am not getting bills! When paid the bill on
the phone they only paid a partial amount so I got another past due
bill!

Now I have to call every two weeks to keep up with their shenagans.
That is how I found out that I was on paperless billing. The
supervisor could not put me back on paper billing.

Very shady.

I was a customer with Bell South/ AT&T for 4 years. Spent Thousands of
dollars over the years. Canceled my contract at the end of my contract
and they charge me a bogus cancelation fee. Don't ever trust them!! I
hope they go out of business for treating their customers like crap!!

AT& T service and customer care are atrocious. I want to warn
everyone to stay away from them and wait to buy an iphone until other
carriers carry them. It is not worth dealing with AT&T, and I love
the iphone.

05/21/09
I agree- Today I noticed that my unlimited texting $20 a month was
changed to 1500 for $15 a month. well yes I went over and was charged
$107!! I called their customer service to find out what happened. They
claimed that I requested the down grade in Aug 08. I don't recall ever
making the change. I asked the who, when and why etc questions. They
said it was in their records stated i called to make that change. Why
would I call to make that change when I know I text so much? and for
$5???? its just $5 Anyway the service rep offered to reduce the bill
by 50%. I asked if I could speak to a supervisor. The service agent
then gave me an ultimatum which was take her 50% off or speak to the
supervisor- I could not do both. I told her that sounded like a
threat. I chose to speak to a supervisor. The supervisor updated me to
unlimited texting but would not grant the 50%off as offered by her
employee. My issue is more about getting the ultimatum more than
anything.

any thought? I calling their corp office next week.

15 year ago I was with AT&T, and was dissatisfied with the way they
treated me. They were rude, and tacked on fees to my account. Well, I
waited until, my contract expired, and vowed never to return, and did
not recommend their services to any of my colleagues. I then went with
Cingular and was content..... until they merged with AT&T. I was
OUTRAGED! AT&T customer service still sucks, and still rip-off the
customer. One more month till my contract expires.....

15 year ago I was with AT&T, and was dissatisfied with the way they
treated me. They were rude, and tacked on fees to my account. Well, I
waited until, my contract expired, and vowed never to return, and did
not recommend their services to any of my colleagues. I then went with
Cingular and was content..... until they merged with AT&T. I was
OUTRAGED! AT&T customer service still sucks, and still rip-off the
customer. One more month till my contract expires.....

I have had my wireless service with AT&T for over a decade. I have
always used AT&T for my land line and I have used AT&T for my internet
services for the past 4.5 years. This summer, I purchased an iPhone.
Last night, it was stolen. I called and made a police report. I called
my insurance company and reported the loss. I called AT&T to report my
stolen phone. The computers were down and no one was able to give me
any information regarding replacing my phone. This morning, I called
your Vallejo store and spoke to a very rude person who told me that I
was going to have to pay full price for a replacement phone since I
was not eligible for a new phone. I was sure this must be a mistake.
AT&T would not penalize me for being so unfortunate to have my phone
stolen. I figured the woman was as stupid as she was rude, said thank
you and hung up. I then called AT&T customer service number. While
both people were pleasant, they informed me that, in fact, what the
incredibly rude woman at the Vallejo store said was true. AT&T was
going to try and bilk an extra $150.00 from me to replace my phone. I
couldn't believe it. Normally, I would just grin and bear it. But my
home phone has been out of order for almost a month and AT&T still has
not been able to fix it. I am left with NO PHONE. Heaven forbid I
would have an emergency or a health problem, I doubt that 911 would
respond to an urgent email in a timely matter. I am seriously
considering taking all of my business away from AT&T, everything,
internet, wireless, home phone. I want to be treated like a valued
customer. I want to be treated with respect. I want a new iPhone
without being screwed. I am posting this letter on facebook, on
myspace, on my blog, I am sending a copy to Apple and I WILL TELL
EVERY SINGLE PERSON I KNOW HOW HORRIBLE I HAVE BEEN TREATED BY THIS
COMPANY.

I recently upgraded my phone to a refurbished samsung a747 slm. I was
impressed how fast I got the phone however, I was very disappointed to
see that they included the wrong phone charger with the phone. I spent
an hour on the phone with att cs and talked to 6 different people who
couldn't figure out how to solve a seemingly simple problem. Just
send me the right charger!

I am so sick and tired of waiting and waiting trying to get through
the automated phone system that at&t has that only understands broken
english and when you finally get through you are told that the offices
are closed to call back!!!!! When a company has grown too large to
care about the people who are financing their operation then it is
time to take them out. Get rid of AT&T and go with the mom and pop
companies who still answer the phone and if you have a problem the
rectify it then no schedule a service tech between 8 am to 5 pm and
you must be there or soooo sad! These mega companies have gotten sooo
large along with the salaries of the people who run them that they
have forgotten where all of this MONEY comes from. People like me who
are FED UP and PISSED OFF!!! In my opinion they can go to hell!!

My wife and I went to ATT for phone service and high speed 3 months
ago and it has not worked for 1 day since we did.
We are trapped in the ATT black hole -non existent customer service
loop and are awaiting disconnection and collection harrasment for a
$360.00 phone bill for the first month of service that still doesn't
work. (At ALL) The PUC and the Texas State Attorney Generals Office
have done nothing to reconcile the problem. (Welcome to the era of
ripping people off!)I stopped using ATT services 26 years ago because
they were ripping me off for astinomical amounts of money and against
my better judgement (Because they were the only game in town - made
the fatal mistake of asking for phone service from them)They are worse
now than they were 26 years ago. But this is of No matter because I
have cost them 100's of thousands of dollars over the years telling
everyone that I come into contact with not to use them(unless you like
to be ripped off).Looks like I will be taking another 26 years to not
buy from ATT again.Do yourself a favor and shop elseware.

GO TO GOOGLE AND TYPE " 8 REASONS WHY AT&T SUCKS" YOU WILL BE
SUPPRISED AT WHAT YOU LEARN ABOUT THE COMPANY.
I had cingular for years and was comletly satisfied, and I can't stand
at&t infact I refuse to answer calls from people that use at&t. They
lie, they steal, and they have a monopoly on everything they touch.
and were fined 6 million dollars for there actions. They get away with
things because they give millions and millions to politicians who turn
a blind eye to what they do. Its no wonder only at&t can have access
to the Iphone.

GO TO GOOGLE AND TYPE "8 REASONS WHY AT@T SUCKS" YOU WILL BE SUPPRISED
TO LEARN THE INFORMATION YOU DISCOVER. THEY LIE, THEY STEAL, AND THEY
HAVE A MONOPOLY ON SERVICE, IF YOU WANT TO WHY AND HOW THEY GET AWAY
WITH IT, ITS BECAUSE THEY GIVE MILLIONS TO POLITICIANS, AND IN RETURN
THE POLITICIANS TURN A BLIND EYE TO THE CRAP THEY DO.

You should see the runaround they have given me for the past 8 days
they will not connect me to Mactopia for an update for Office 2008
because the file is 153.3 MGs and they won't give me the ban width.
At&T sucks ultissimo.

BOY,YOU NEED TO GET SOME HELP WITH YOUR ANGER AND CURSING BIG TIME!!
I HAVE HAD NO PROBLEM WITH THEIR SERVICE,I JOINED IN 2006. MAYBE YOU
SHOULD GET A PLASTIC ONE,WITH BUBBLE GUM IN IT. THAT WILL CHEER YOU
UP.

I recently chose AT&T to transfer my boyfriend's phone line into my
name and forward it to my new address. My boyfriend gave full
permission, since I used the phone line mainly for business & personal
use.
Being that the line was used for business, I asked that the phone line
NOT be disconnected and a clean transfer would take place. The AT&T
representative was very friendly (as they always are, but never get
the job done.) The rep PROMISED me on the recorded conversation we
had- that my phone number would NOT be disconnected.

A few hours later- it WAS DISCONNECTED. I went nearly 5 days without
service, and when my personal customers attempted to dial my number
they received the automated message that it had "been disconnected and
is no longer in service."

This hurt my livelihood very badly. I am a single mother of 2 children
and we lost approximately $1,000.00. (I only make about $1500 a month,
so you can see how this really hurt us financially.)

The rep apologized but she also tried to accuse my boyfriend of
"calling the AT&T center and asking that the phone be disconnected."
He did not do this- I know this because I sat there right next to him
that entire night. He never even picked up the phone to call anyone.
So now, he is upset with AT&T for making up out right lies. (He is
planning on ending his service with them as well and possibley seeking
legal action- because there was no phone call made- hence there is no
recorded conversation.

I still stuck it out with AT&T waiting for the next hurdle- my
internet to be connected. After waiting approximately 2-3 weeks, I
placed a call into the AT&T call center. The rep saw in the notes that
I did indeed order internet, but apologized because she said: "I'm so
sorry, but for some reason it didn't go through."

She agreed that I had been having: "very bad luck" with AT&T. I was
very upset at this point- so I called the center again a few days
later to ask to speak with a representative. I requested that a
Manager contact me to further discuss the poor lack of service I had
been given....

NO ONE EVER CALLED.

**I have switched to Time Warner cable. They came and switched my
number, gave me internet and cable in under 20 minutes with NO
INTERRUPTIONS.**

I called AT&T again this morning to follow up on my final bill of
nearly $100- and I requested to speak to a manager. I am waiting to
see if they are even going to have the decency to return the phone
call.

Based on my experience with every thing action they have shown me- I
won't hold my breath.

To be perfectly honest, I don't really expect AT&T to do anything.
They have proven countless times now (all recorded) that they do not
follow through with anything they say they are going to do.

The customer service is nice- but what is nice if they don't do
anything they've been asked to provide?

we just switched to AT&T. Big mistake, they had so many hidden fees
and promotional programs that they are signing you up with if you do
not call and cancel timely, then they have the balls to charge you a
termination fee because you didn't tell them quick enough that you
wanted their plan.

AT&T IS THE WORST COMPANY I HAVE EVER HAD "SERVICE" WITH. My new
apartment was to have UVERSE installed on May 30th. The technician
sat in his van for 4 hours before he decided to start installing.
After he tried, he couldn't install the system, so he had to call 2
other technicians. After that, the 3 of them were not able to figure
out the problem. Since it was Friday he told me that they would give
me a call back on Monday or Tuesday to let us know if we could have
UVERSE installed. Well, nobody ever called. Thus, I called on
Wednesday. The REP I talked to had no clue what was going on with my
account because the office that deals with my area was closed. Fine.
But you would think that any REP looking at my account would be able
to at least tell what was going on with it. So, I called back on
Thursday and was told that UVERSE could not be installed in my
apartment area. Fine. So, I set up DSL with all the bullshit charges
that come along with it. I told the REP several times that I wanted a
basic phone line because I would not be using the phone service, but
the line just for Internet. After she told me what the monthly rate
would be I asked her if that was with the basic phone line service--it
wasn't. So, I told her again that I would not want the long distance
plane because I WOULD NOT BE USING THE PHONE LINE. I was told that I
would get my wireless box and accessories in on Friday in the mail and
a tech would come by during the day to set up outside. I attempted to
set up the DSL, but it didn't work, so I called on Tuesday to figure
out why. The REP was actually nice this time, but couldn't figure out
why my DSL would not work. So, she put a "trouble ticket" in and I
was told that I would be called back the next day. I wasn't. so, I
called back AT&T and they didn't know why the line hadn't been tested.
So, they transfered me around and finally someone told me that the
line should be working, but it wasn't. So, he told me that a
technician could come out on Saturday, but there was no set time--he
could show up in the morning or afternoon. He also told me that there
would be a charge to my account up to $150 if there was nothing wrong
with their network, but it was my computer for some reason. I was
pretty pissed off. So, after cooling down I decided that I would just
cancel the damn service. So, I tried calling back (7th time I think
and 9 hours of phone calls later) and they told me that the department
had closed. Seeing how I work, I don't get home until after 7pm
everyday, but the office closes at 7pm (so much for 24/7 customer
service). So, I had my fiancee' call and cancel (after trying to get
her not to cancel) she was able to. However, the tech told us that
we would have to send the equipment back and we would be charged for
the line (that we didn't use b/c we needed it just for the Internet
and the Internet never worked). So, I am waiting to see what bill
these MORONS send me so I can call again and wait on the phone for
hours until someone in some department will not have an answer for me.
I have never called some company with so many departments, why is
this calling process so badly put together? Why am I limited to 750
words for a complaint through their website? And part of that word
limit includes the necessary information they need to process a
request! Why is it when I send an e-mail there is an automated
response that tells me to call their fricken "customer service" line?
All of this is just about my Internet, I wont get started on my crappy
cell phone (I even got cut off from talking to AT&T because I lost
reception in my house!!). I can't wait until my cell phone contract
expires. AT&T SUCKS!!!!!

AT&T blows! This isn't even the ORIGINAL AT&T. This is sucky SBC out
of San Antonio, TX buying out the AT&T brand name because they did a
fine job tarnishing their name and paid to buy a reputable name to
trick the consumer (the unknowing),

AT&T Mobility or Wireless what ever the hell they call themselves now
sucks. Everytime I have talked to their substandard CS Dept I could
never get anything accomplished. Speaking with teir CSR's is like
hitting a brick wall. All they can tell you is what they can't do for
you (like porting a number, etc) versus what they can do for you.

I have gladly returned to Sprint, which yes in the past has severaly
lacked in the customner service aspect for a long time but have seen
great improvement). Their broadband speed for lap tops the best (even
beats my roadrunner at home).

So when you get fed up with AT&T come over to Sprint (still the same
original Sprint) who has weathered through the times, time and time
again. New rate plans are being offered June 16, 2008 which include
unlimited text and talk which are sure to please.

I'll have to agree, AT&T does suck. I purchased a phone that didn't
even last the length of my contract, and their only solution was for
me to purchase a generic phone that didn't have near the same
capabilities as my phone. the phone I purchased was a motorola V3xx,
and they didn't have insurance at the time, so I couldn't purchase it.
what a surprise, they sold me a phone with a 12 month warranty, and a
2 year contract. I guess this is their way of making you sign a new
contract every year.

I was amazed that the first question they asked me was, "do you have
insurance." well no!!! you idiots wasn't offering it when I asked
for it, probably because you knew there was no way the phone was going
to last and you wanted me to spend more of my hard earned money on
more crap. I'm going to Verizon.

Hi--I haven't had trouble with billing because I warn them ahead of
time it better be right--also had some pretty nice reps and also liars
--techs is another issue--if something goes wrong--you'll be lucky to
be on the phone for at least 2 hours or more--

Now at the presant--I have a password problem--they had me put thier
password in and now I can't get my own in !!!!!!the rep didn't have a
answer--said it would clear up in a couple of days--well it's been 3
days and it still says --the sight is down when I try a new pass
word--

Also I can't download the new anti virus--says I have to have 512 of
ram and I have 480 of ram left on my computer and 88% of free pace
!now I'm a computer dummie and this doesn't sound right to me--

Has anyone else had any of these issues?? I have DSL
Thank You,
Carol

So does Enhanced Billing Services Inc... their (AT&T's) partner in
crime. And thanks FCC for being a bunch of worthless clods. Those
idiots wipe from back to front... you know its true!

I have ATT as my cell phone carrier. I also had a internet tether
connection thru my blackberry that worked fine, until I got a new
computer. ATT could not get my tether to ever work. Of course ATT said
it was my new computer. We spent over a month trying to fix the
problem. All the while being billed!! Finally with no fix to my
problem ATT talked me into getting a land line DSL connection. This
also did not work for at least a month. I spent many, many, many hours
on hold with ATT tech, billing, customer service, etc. Turns out the
box they sent me was not programmed right. They once again said it was
my computer. I paid for my own tech guy to come to my house. He got on
the phone with ATT and fixed it. They were not going to credit my
account, until my tech guy convinced them it was ATT fault. The only
reason that worked, he actually has some ATT tech person ID number he
gives when he called in. Otherwise they were going to charge me to
send the equipment back and to fix.

My biggest bitch is the automated Customer Care Center. Doesn't even
recognize your account number, transfers you to departments that cant
see your account information or notes from the last ATT person you
just talked to and then cant even access your account. I would have
to repeat my problem EVERY SINGLE TRANSFER!! Even though they tell me
they take notes and record the conversations. I have told them please
rewind and listen. Obviously they do not ever listen because the
customer service is still the same shit.

Also when you are late paying a bill, if you try to pay online at ATT
website, YOU CANT! They disable payment options online if you are
late! Talk about inefficient! Do they want your money or not??? So I
had to call billing! And everyone hear knows how that went! I CANCELED
instead.

For how much ATT charges and makes off all of us, you would think they
would be better organized and actually have employees that give a
shit. We know why they don't give a shit, ATT is bad a CORPORATION who
treats the employees as bad as the customers!
I will be canceling my DSL and land line and will NEVER use ATT again.
I would rather go without a phone or internet than give ATT one
F***ING CENT!! Get your shit together. I will make sure I tell
everyone NOT TO USE ATT or their affiliated companies.
BELLSOUTH
CINGULAR

Also I never actually choose ATT. I had cingular, and was very happy
with them until I was switched to ATT. That is when the HELL BEGAN!

My roommate had our AT&T DSL and phone service in his name. It was a
big deal apparently to put the account in my name, so I took over the
payment and left the account in his name when he moved out. I called
for information about the account, and when the customer service rep
learned he was no longer living there, I was told a 7-day notice would
be sent out and he'd have to call AT&T and give permission for me to
call and put the account in his name.

He called, then I called to finalize, where I learned that I would be
charged $10.00 for the name change on the account. OK, fine. I could
live with that. Then I was told that I'd have no Internet service for
7 to 10 days. My ex-roommate was told it would take a day or two, but
the customer service rep wanted to be sure I knew the truth. THIS IS
TOTALLY INSANE. When asked why this is necessary, when nothing is
changing but the name on the bill, I was told that the name change
creates a "new contract for Internet service." This is the most
ridiculous bullshit I've ever heard, and really bad business practice.


AT&T sucks it hard. I'll be giving Comcast a call...

AT&T Sucks! They are nothing but profit mongers that want to suck your
wallet for all its worth. I have an Apple iPhone on a GoPhone pre-paid
plan. I originally thought I would need a larger plan than the entry
level, so I mistakenly went on their website and increased my plan to
the big $69.99 plan. What a big mistake! I also made the mistake of
setting up automatic payment. Their website is specifically geared
towards the escalation of your obligations and does not allow you to
decrease your plan (you must call them to do that). Also, you cannot
drop automatic payment through their website, again you MUST call them
to do that (and jump through a lot of hoops). I was a total idiot and
allowed my account to accumulate to over $300 before I finally got off
my butt, called them, and got my plan reduced. Now, I am going to lose
about $60 because AT&T says they will no longer allow a balance of
more than $250, so anything that you accumulate above $250, you lose.
I cannot simply drop my monthly payment and have payments taken from
my balance, they will not do that. If I drop the monthly payment, I
will lose the entire $300+. This whole thing is a scam beyond belief.
I am now starting a class action lawsuit campaign as I believe AT&T is
in violation of some fundamental FTC (Federal Trade Commission)
regulations with this practice. For anyone out there considering AT&T,
any plan, Don't, JUST DON'T DO IT!!! Trust me, you will be much
happier anywhere else other than AT&T. Quit feeding these sharks!!!
AT&T is just a thieving profiteer! Terrible service and even worse
consumer traps!

I am tired of the customer always being put behind shareholders and
company executives personal greed. The automated systems that don't
work, obstacles placed at every turn, deceptive practices and
misinformation (just follow the email or call center links... a 24/7
"agent" by the way means an automated system...Their concern for the
environment means links to state and Industry programs run by their
real estate dept. It has to stop and it is time consumers start
taking control again. They created a new activist. Here are the
numbers and email addresses of decision makers.
Corporate Issues/Government Issues
Pete Settles
E-Mail: peter.settles@att.com
Consumer Wireline Services
Pete Settles
E-Mail: peter.settles@att.com
Consumer Wireless Services
John Kampfe
E-Mail: john.kampfe@att.com
Enterprise/Global
Helen McGrath
E-Mail: hmcgrath@att.com
Global
Phil Coathup
E-Mail: pcoathup@att.com Asia Pacific
Greg Brutus
E-Mail: greg.brutus@ap.att.com
EMEA
Niall Hickey
E-Mail: nhickey@emea.att.com
Central and Latin America
Dario Cutin
E-Mail: dario.cutin@fleishman.com
Canada
Tash Barkey
E-Mail: nbarkey@High

I am an AT&T employee as well. I also am a Former Sprint/Nextel
Employee and have many friends that work for about every other
provider. Just to enlighten alot of those " I'll take my business
elsewhere" ppl...go ahead... most providers have the same policies and
the same around 1% of our customers who do end up with a rep that did
everything wrong.
Fact is only about 3% of our customers total ever call in for
anything... period. Mostly the ones who A. never look at the bill. B.
Make a payment arrangement every month. C. Have set up a seperate acct
for all their friends and family and are now suspended cause there are
charged off accts that never had one payment made. D. Are so stupid
that even with all the facts and figures on a detailed bill in front
of them still can't do simple math. and finally E. Just want
everything to be handed to them.
I take over 100 calls per day with 98% being one of these morons
that want to argue their bill without their bill in front of them to
argue about.
Yes, system mistakes do happen and we are more than glad to help
resolve any problem. A little advice though is that a little patience
and courtesy goes a long way. Computers and ppl make mistakes and we
fix thos all day to but it's a lot easier to do if there isn't some
asshole on the other end making it their main goal to belittle and
piss you off the whole time you are researching the issue for
resolution. You have to ask youself...If you were doing a service for
someone and they wer climbing you ass every second how do you think
the final outcome will bee? 100%? Probably not.
As for store reps...lol....YES other ppl are allowed to sell our
products just as a used car salseman can sell you a ford or chey and
tell you every lie he can muster to make the sale and get a commision.
Is that Ford or Chevy's problem? No..it's the consumer who should have
researched and read everything before agreeing to make a deal. It's
called FRANCHISING. You think Ronald McDonald sits and watches every
tennager to make sure they're not spitting in you burger when you get
demanding about " hold the pickles, onions and mayo but double the
saturated fat, and supersize me" Big mac? Hell no.

Bottom line is this, 4 days buyers remorse no charges, 30 days
returned billed monthly charges and activation - no early term fee or
phone costs if returned. After 30 days you're billed for eveyrthing.
This is on the contract and viewable at att.com.

All providers share similar to exact policies so all providers
basically suck when problems arise and a cust is not satisfied with a
product or wants empathy in credit form for a mistake even if it was
their own stupidity or failure to manage in a responsible way. And if
you dont want your kids running up the bill you have to PUT A PACKAGE
ON FOR TEXT OR MEDIA or for the sake of pure common sense ASK FOR IT
TO BE BLOCKED. Don't tell me "Lttle sally doesn't text" or "Billy
doesn't know how to use the internet on his phone". If you believe
that then you also believe that's not his or her weed under the
mattress. IF it's on the bill..THEY DID IT. BLOCK IT OR ADD IT. Be the
responsible one.

AND FINALLY...CHARGE OFFS.. YOUR NAME, YOUR SSN, ADDRESS, HOME PHONE,
WORK PHONE, DATE OF BIRTH, DL#, and a NOTE on the acct with a date
where YOU spoke with a rep.....?????? IT'S YOUR ACCT MORON! DON"T TELL
ME YOUR BS STORY. Here's th nomber th the agency who has also spoken
with you before..they'll be glad to discuss that promise to pay you
made 2 years ago. LOL

I have been cut offfor non payment after I had over 300$ withdrawn
from my bank acct months previously for a payment they said I did not
pay!

Then when I finally get through to them I have to get all kinds of
evidence of their theft before they turn my phone back on.

Now, I try to get a decent phone from them and order the insurance
that goes with it ON THE FIRST DAY I RECEIVE THE PHONE....they say I
suppassed the alloted time to order insurance (which is 30 days from
activation). If there is a way to screw you, they have written the
book on it.

God save us from such turd-eating whores!

att hahah you just lost! And i have a new hobby to put am many dents
on you is possibile and prommise will me a lot of them.I know and
I`m trusted by many of your curent or possibile costumers.
Att neds to go down again the monster try to rise again.
many dents on any thing start to look Bad.
for all the people visiting this page means that you are
not happy with att so start sayng things not just here but to friends
family and to aniboty will lisen,and I promise att will go down this
is 21 st century not dark ages.
grrrrrrrrrrrrrrrrrrrrrrr

Customer service sucks. Plan on waiting 1-2 hours to actually speak to
a customer service representative.

This inludes the 3 times you will get disconnected while waiting.

I turned in a shitty express wireless internet card 2 days after I
bought it. They were supposed to give me a COMPLETE refund.

Instead, they billed me for $50.16, and sent me to collections.

I wasted over 80 minutes trying to get the $50.16 removed. Fucking
assholes.

Formerly Cingular NOW The new at&t.

Ok i work for at&t. I have been working for over 2 years in Canada. We
accept all your stupid calls. "I DONT KNOW WHY MY BILL IS SO HIGH" if
you took the time to read it you would know. But you dont. So you call
in and complain. You can threten to cancel. I dont care i will send
you to cancelations. And you can pay that 175 termination fee. 85% of
times it is the customer who does not know what they are doing. You
guys get cheap rates SO DONT COMPLAIN. Secondly at&t is the best
company in the USA so if you want to go cancel-go ahead ha ha ha pay
more, at&t does not lose. You do. Our reps are very skilled. It is the
customer 85% of times who does not know what they are sighing for. But
there are the customers who had problems and have been with us for
many years which we help just like other companies. I usully like to
help people with there bill and adjustments. But now that i see how
some customers think i will think twice before i do anything to a new
customer. THIRDLY
CINGULAR and the new at&t are the same EXACT THING they just changed
there name, EVERY THING IS THE SAME
SO I AM TIRED OF HEARING OHH CINGULAR WAS GOOD BL:AH BLAH BLAH ITS THE
SAME THING, SO APPRECIATE WHAT AT T can do for you if not CANCEL and
we will see how fast you come running back!!!!!!!!!!!!!!! PLEASE
PEOPLE REPLY i want to know what you guys think now.. AND the part
with if you threten to cancel we give you more there is apolicy only
for peopel who have been with at&t for more then 7 years and we know
how long you have been there we can see everything!!!!!

JUST TO LET YOU KNOW at&t does not false advertisment. If you read the
bottom alwys it will state in small leters that tell you.

AND FINALLY "YOU CANT PURSUE LEGAL ACTION AGAINST at&t anyway" YOU
SIGHNED A CONTRACT THAT READS
"I AGREE THAT WHILE I AM ON ANY at&t SERVICE I WILL AND CAN NOT PURSUE
ANY KIND OF LEGAL ACTION"
THANK YOU AND FOR ALL THE GREAT 90% OF EXCELLENT CUSTOMERS ENJOY the
most reliable and best network in the USA "The new at&t" Your world.
Delivered.Formerly CINGULAR and AT&T

Yes, AT&T does have have issues. I know I use them for home phone,
cell / mobile net, cable Internet, and even have a credit card. Look
they are lost and don't believe in customer service.

It is an easy no brainer here, simply avoid them and go with anyone
else.

I called AT&T today, after I could not access my account on-line
because I typed the wrong password,(only one chance). Now I cannot
access on-line and a message that I have to reset. With a message
being texed to my cell phone, which does not work at my house. I have
to get into the car and drive 3 miles to reset my password. I have
requested a different way of resetting in the past, but they had no
solution. The ATT worker, Iesha did not say anything at all, she
offered no apology or solution. Since I had talked to ATT before
about that I moved on to my first reason for contacting them.

My question was about adding a line to my family-talk plan. (The ATT
person I spoke with was not very nice.) She asked my name, so I gave
her my name and said that the account is in my deceased husband's
name, and gave her his first name. At one point, she made some sort
of sound -- it wasn't a hiccup - a muffled snicker? I'm not sure, but
I said, "excuse me?", and she said, Oh, that was nothing.

She said the account would have to be changed into my name since my
husband is deceased. I thought that was probably right and resigned
myself to the idea. Then she said the "connection fee was $18,
but that would probably be waived, and my contract would have to be
extended for 11 months and they would have to run a credit check on me
to see if I could have the account."

Why in the ____ would the account have to be extended for 11 months
because my husband is deceased???? I asked her why in the world would
the contract have to be extended, that makes no sense. She said that
is just the policy, --I told her thanks for kicking me while I'm down
and hung-up.

I have spoken with the company about 3 other times in the past one
year (my husband died 2 years ago), and they never said any of these
things about extending the contract etc. I have been paying the bill
this whole time.

Everytime I have talked with people from ATT they have been rude and
condecending (I did get a nice person one time, after a rude one).
You have to really bite your tounge to get what you need from them. I
hate this company, it does nothing but cause me heartache everytime I
am forced to call them. What could my loss of my husband possibly
have to do with extending the contract 11 months????????

I will not be adding a line.

Does anyone know, should I have to pay the early termination, if the
contract was with my deceased husband?

People have lives with personal problems. We should be delt with
professionally. We do not need to deal with such a 'heavy-handed and
rude, money-grubbing' company. I just want out - I will pay the
termination if I have to, just to get away from them. They are a
horrible, horrible company. I wish congress would do something about
it. Everytime I have to call them, I get off the phone saying the
same thing "I am going to quit that company, they are
horrible" - this time I just have to do it - I just can't let
them get away with treating people (me) like this.

Read the article on MSNBC about the Americans being 'cell-phone
prisioners'. We all need to do something about this.

Mary

I brought a fancy iphone first, then later I hook up DSL with att,
so I asked them to combine both bill as one and also they said they'll
knock off 4 bucks if I combine...that's when everything got screwed
up, they suspended my DSL service on Jan 4 because they said they did
not receive payment from me for 100 bucks, so I called them back, and
I got transferred back and forth from att dept to dsl dept to customer
service dept to bill dept, so many departments that they have, but
none really doing any work and no dept is talking to other dept,
eventually they figured out why my bill was messed up, the customer
service girl admitted, so I said forget it, just cancel my DSL
account. So she said ok, then she cancelled my DSL account on Jan 7,
today is Feb 4, I got a final bill from DSL but they asking me to pay
28.99 for service from Jan 8 to Feb 8? I called them back and said I
cancelled DSL on Jan 7, the customer girl was really somebody, she
said no, we provide the service, u need to pay! I said what service? I
cancelled it on Jan 7. She wouldn't give up on this 28.99 at all. So
that's why I cancelled my ATT iphone plan and no plan to deal with ATT
in the future! The summary is: AT&T screwed up! AT&T sucks!

I am so ANGRY at AT&T right now I could SCREAM. If you call about
a billing problem, especially regarding to dish network, you better
have a lot of time on your hands. i've tried three times now to get
something resolved, and each time it has taken more than an hour
before i hang up disgusted, with none of my issues addressed. This is
the worst company I have ever dealt with, and I will go OUT OF MY WAY
to avoid having to work with them in the future. Their robotic
answering service seems to be able to predict what you're calling
about, transferring from accounting to billing takes thirty minutes
EVERY time, and then billing transfers you to DISH network which takes
another twenty minutes, only to find out at DISH that they can't deal
with the problem. They transfer you back to billing, after another
thirty minutes billing picks up, and you're back at square two. if
billing transfers you anywhere else you might as well hang up. this is
my story, it's true, and i've never had such problems with a company
before. they even predict what your problems are on their website,
check it out for yourself. try having a problem that is a little
different than the problems they deal with on a daily basis and YOU
ARE INVISIBLE. AT&T: GO TO HELL.

I had AT&T when I moved from Stockton, CA in 2004. I couldn't get
reception at my house in North Hills, CA. I switched to Verizon and
had no problem and only dropped calls I had was when I pulled into my
office garage. I went with the IPhone because I wanted the Internet
and Google Calendar. Those features work as advertised, but now I
getting dropped calls again. I thought it would have improved when
they combined with Cingular. Not so. They advertise fewer dropped
calls. I wish they would spend their money on improving the service
instead of lying about how good their service is.

The old AT&T Wireless Company is trying to collect a $1,000 unpaid
balance for Roaming Charges even though my plan was supposed to have
nationwide roaming. This dates from 2002. Dozens of calls and many
hours on the phone with their cusotmer service folks yielded nothing.
I have been contacted by a number of collection companies(mercenary
extortionists) and have stood my ground undaunted. I am being sued in
court and the court date is later this week. I will fight on and
NEVER pay a penny to either ATT Wireless or any of their thug
companies. NEVER USE ATT&T WIRELESS!!!or AT&T Mobility!

I have ATT for PCS/HOME/DSL and they suck hard. Can't wait to get out
of my contract to get rid of this company. My Internet was down for a
few days so I called to find out about it. They told me everything was
fine, which was not. The tech guy and I went through 2 hours of
troubleshooting to find out what it was. He concluded I need a new NIC
card. But still he had no clue, so he transfer me to this + tech
support team that wanted to charge me $ to fix their FUCKEN issue. I
literally told them to screw them self HARD.. Comes to figure, they
gave me the wrong DNS and IP address. I called back around 8pm CALI
time for some kind of compensation like the 2 hrs or so on the phone
and 4-5 days of no connection. Stupid representative told me it was my
fault and there were no credits given. I have letter on its way to ATT
right now to get some kind of credit on my bill. After all, it was
their failure.....

BOTTOM LINE.............ATT SUCKS SUCKS SUCK SUCKS SUCKS
!!!!!!!!!!!!!!!!

I am going to mention all the facts with my case and you can take it
as you choose.

Before ATT took over cingular my wife and I were attracted to the
firefly for our son since he was taking frequent trips with a friend
of his during the summer and we also felt it would be a nice emergency
phone in case something happend at school or even on the school bus
(broke down etc.).

In any event I was a former ATT customer from a while back and could
never forsee this happening to cingular. We purchased the phone on a
family plan along with a motorola for me. Service was fine and the
phone helped to quelch any nerves my wife had while our son was out a
little longer than he should have been here and there. The only
problem then was her nextel couldn't call our son's phone but he could
call her.

Fast forward 1.5 years later, ATT buys cingular and a few months after
that the firefly has trouble reading the sim card. Now my wife and I
wanted to go to another service anyway so we left to Helio but because
the firefly is great for kids (mommy button and daddy button) we
wanted to keep the contract and see what we could do to fix the phone.
I called customer service finally and the lady said it was a known
problem with the sim card and that I would just have to go to a local
store and trade it out. Since I (for some odd reason) didn't put a
maintenance contract on his phone and I would have to pay the $20-$30
for the new sim card. Fine, I would eat the cost but the local
cingular/att center was closed down recently and I just haven't had
the chance to find another location.

My wife and I just finally decided since he has been back in school
and the monthly fees were really not justifying the emergency concern
we would cancel the contract. They charge $175 for the cancellation,
fine, but during the time I was trying to get the phone fixed I ran up
another monthly bill leaving me with bills totalling $96.74.

I called customer service 1/8/08 in the early evening and was told
they would transfer me to cancellation department only to come back
and tell me there was a long wait time. I told her (Juanita Robinson)
I would just call back (BIG MISTAKE). I finally got the chance again
a week later to call only to get the same response and this time it
was 7am.

I told the lady (Darcie Rohas), I can not wait on the phone just to
cancel this, that I had tried before and that was the same response.
She actually told me SHE would cancel it then. Well why the fuck did
you tell me you were transferring me when you could do it the whole
damn time?!?!?! Such bullshit people.

Meanwhile another month was being added to the balance since the new
period started 1/2/08. I told her I would no like to incur ANOTHER
billing period as the phone hasn't been working, I haven't been using
the service at all because of it, and I tried to cancel over a week
ago facing the same bullshit transfer PLOY! She didn't do anything
about it other than cancel it and not remove or back date the billing.
She WAS quick to point out that I will be recieving a cancellation
confirmation and I have 30 days to pay the invoice in full or it will
go to collections and they charge 18% monthly. I told her immediately,
it is amazing you STILL have ATT customers only to receive her reply
"we have millions".

First of all ladies and gentlemen, IF YOUR cancellation department is
constantly busy?!?!! that might be more of an embarrasment to make the
comment we have millions of customers. More like millions of idiots
who sooner or later will be eating up your cancellation departments
time as well. Secondly, and I will have to follow up on this, as long
as your making payments on the past due (no matter the amount, $10/mth
should be sufficient haha) it shouldn't go to collections. Only once
it is there and you make monthly payments are you then asking for the
18%. /shrug

So in conclusion, they do very little for your situation, their only
concern is your money regardless of the service they (don't) provide,
and are in no way trying to help keep you as a customer by her
reactions you can clearly see above.

AMEN SISTER!!

I bought one of those phones at Best Buy and when I activated it they
gave me SOMEONE ELSES' PHONE NUMBER! Now my minutes are being used up
by 1-800 and 1-888 phone numbers of creditors called for a couple I
don't know! Every time I log onto the AT&T website for go phones to
email asking for support, there is no way to contact them via email,
cause my account is not a legit one, it's a go phone account. I don't
know who the h*ll Sonja and Robert are, just give me a new phone
number! Never again am I using your service.

Pissed off in N.J. !

p.s. Good Luck Beth! I hope you get your problem worked out.

THE CELL PHONE PART OF THE COMPANY IS NOT THAT BAD. I HAVE BEEN WITH
THEM FOR 7 YEARS.

I JUST JOINED THE DSL WITH YAHOO AND I HATE HATE HATE THEIR SERVICES
AND CUSTOMER SUPPORT. IF YOU HAVE A QUESTIONS, IT TAKES DAYS TO GET A
HOLD OF SOMEONE.

ONCE YOU GET A HOLD OF SOMEONE, THEY TRANSFER YOU AND TRANSFER YOU..

THE RIGHT DOESN'T KNOW WHAT THE LEFT IS DOING. KEEP ON SPENDING YOUR
LARGE PROFITS ON ADVERTISING AND CONTINUE TO PISS OFF EVERYBODY WITH
YOUR LONG WAIT TIMES AND YOUR UNEDUCATED EMPLOYEES...

THEY LOST MY RESPECT COMPLETELY WITH THIS EXPERIENCE..

I have not had the problems you all have had but I have had some
smaller problems. The most serious one is the decline in Cell Service
since the ALL NEW AT&T took over Suckular. The Cell service that was
bad to beging with tanked even worse. I swear a couple of tin cans
and a string will work better then my cell service which is sad
because i am totally covered by towers here.

My land line I had reduced to the absolute basic you can get yet I am
still being charged for the full service. I call, they fix, then the
bill comes and guess what? Full price again. I am about to shut off
my land line since it is uselessany way and as soon as my contract is
up I am out of AT&T.

My question is this. If I never signed an AT&T Contract am I bound to
their phone service? Everyhting I have says Cingular, not AT&T. I
did not choose to go with AT&T so I don't think I should have to keep
their service.

From AT&T Customer service Department:

This a little long winded but well worth reading Please note MY
Responses.

Email and response from From AT&T Customer service:
Thank you again for contacting AT&T regarding the delay of the
reporting of the unbilled airtime and usage which has caused a large
bill. I do apologize for the inconvenience and frustration this issue
has caused you and I will be happy to assist you today.

I have further reviewed your account information and billed charges
for the last several months on the account. In my review of the
account and billed charges, it appears a large number of the calls are
being made from outside of the Melbourne or are being made on a
non-AT&T tower which is causing a delay in the reporting of the
minutes on the account.

My Response: None of these calls originated out side of your defined
service area. Please provide network records as to just where you
claim these calls came from. Surely there are records (you billed the
calls) that show the time date and location of the originating and
terminating tower. My call details indicate calls originating with in
AT&T service and next minute roaming calls. This occurred while my
son was in my house. How does that happen? And how do you get
charged for incoming roaming calls.

When viewing your minutes, there are delays in reporting and
processing call records. It may take up to two to five days for
airtime usage on the AT&T wireless network to show up in any Minutes
"Used" category.
Further delays may apply to roaming usage, which is based on call
records received from other carriers. A delay of a minimum of two to
ten days for roaming usage is usual and up to 60 days or longer is
possible.

My Response: Delays in reporting are not acceptable. However, 2 days
should be more than ample time to report. As you state 2-10 and up to
60 days are possible. I have never been billed for a call from any
previous months. Wonder how that can be given what was documented by
your customer service. I'm beginning to figure out how profitable
cell service can be.

During the time your invoice is being processed, you may not be able
to view your usage or you may experience additional delays in
reporting of usage. Minutes used in excess of those available will
either be deducted from available Rollover or from another category of
usage for which that call is eligible. Minutes "Used" may reflect
airtime for unanswered voice mails, administrative calls, and other
calls for which you are not billed. This usage information is only an
estimate and, regardless of what is shown, your next invoice will be
determined by the information contained in our billing system, not
this usage information. Again, in review of the account, the calls as
they have been billed are correct on the service. The charges for the
current balance and overage charges are correct.

My Response: Even more delays are possible? Interesting that all of
the peak only calls started on 7/23/07 and were with in your (not
mine) acceptable delayed reporting period. So none of these peak calls
were being reported during that time?
We are AT&T we don't care we don't have to! Is that what it has come
to?

If the usage does continue to be above 450 peak minutes a month, I
would strongly suggest increasing the plan. Per the previous
correspondence, over the last three month?s the usage on the phone is
averaging 1075 minute a month. Based upon this, unless you choose to
increase the plan or keep the peak usage below the allowed 450 minute
amount, you will have overage charges. In keeping with the average
usage, the overage charges would be $281.25 per month in addition to
your normal rate plan charges.

My response: What did it average the previous 36 months? You
obviously didn't look back any further than 3 months or you might have
noticed that there were always rollover minutes available. And your
offer that I should buy more (you failed to mention whether or not a
new contract would be involved ---- my guess is absolutely) of
something that appears to not work very well is just plane stupid!
I'm surely not going to pay more for a service that can not support or
managed with the device (phone/service) provided.

If we can be of further assistance, please contact us via email or
through Customer Support at 1-800-331-0500 from a landline.

I am always here to assist you. I encourage you to visit us at
www.att.com/wireless often to view your monthly account statements,
make payments and shop for new products and services. I greatly
appreciate the opportunity to serve you. Please let me know if I can
assist you in any other way, and thank you for choosing AT&T.

Sincerely,

Joyce Branic
AT&T
Online Customer Care Professional

My Response:
Ms. Branic appears determined to not care or even begin to understand
the shortcomings of AT&T's inability to provide accurate minute
reporting via AT&T's cellular service.
I was totally amazed that she had the nerve to suggest that if I
wanted a more accurate accounting of the minutes used that I should
look it up on the internet and if I was not able to access a computer
that I should drive to the nearest library to do so. This is not
acceptable service by anybody's standard. It is clear that Ms. Branic
is not willing to assist. I was told by her that "she was the
ultimate answer". And she was not going to escalate my issue. So I
intend to work from the top down until I get a reasonable answer that
is not full of holes and a refund for inadequate phone service.
Cingular provided excellent customer service. I guess that's a thing
of the past.

Your network reached right into my wallet and I never saw it coming.
____________________________________________

Follow up Letter sent to executive Offices of ATT. All 12 (to
different people) were returned.

8/26/07

Daniel R. Hesse
Executive Vice President
AT&T Corp..
295 North Maple Avenue
Basking Ridge, N.J. 07920

RE: Questions without answers.


Email to AT&T:

Overage minutes as reported by your company:
Why would it take 12 plus days (this is in writing and verbally from
CS rep and up to 60 days) to update a customers cell phone minute
reporting.
6/11/07 450 anytime, 5000 n&w, 6086 roll over
7/18/07 242 anytime, 4662 n&w, 486 roll over
8/18/07 296 anytime, 4075 n&w roll over not displayed????
I have been hit with an over $400 bill because of this sudden anomaly
of your company not being able to report with in a reasonable time
frame how many minutes have been used. My son has been using this
phone () for 3 plus years and almost never has he been hit for
additional minutes. I know because I pay the bill. Your
unwillingness to accept the fact that your minute reporting that he
depends on to be at least reasonably accurate is so far off that this
occurred.
I expect a significant adjustment for AT&T's admitted mishandling the
minute reporting. I do not see that any calls on the invoices I have
received even the ones right up to the end of the billing carried over
to the next cycle as a result of roaming.
How could that be unless you do not release this data to the customer
during the billing cycle in a timely manner (I do not consider 12plus
days timely) and in so doing allow the customer to manage their phone
usage? Per your customer service and in writing roaming was the
excuse. "We do not get records resulting from roaming for up to 15 to
60 days". The calls considered roaming calls originated from with in
your service area. There should be and never where roaming charges
originating from with in my service area prior to the AT&T take over
of Cingular. There are calls that are back to back 1 minute calls
originating from with my home (that is clearly in your service area)
that were billed one as in network and one as roaming. According to
your billing detail there are 803 minutes roaming.
I do know this. Starting on 7/23/07 calls (still originating from
with in my home and well within your supposed service area) and only
during Peak time were billed as roaming calls. All other calls during
the same time frame after peak do not indicate roaming. This
indicates to me that something is wrong with your equipment.
As you can clearly see on 7/18/07 according to the cell phone records
there are ample minutes remaining in the billing cycle. How does this
happen and why do I have to pay for your shortcomings.
To further add salt to the wound AT&T's customer service has told me
that that is just the way it is. Pay up!
I have had 2 phones for over 3 years (yeah big deal, it is to me!) and
depending on the outcome of this issue I will be canceling service
effective on both () and (). All I ever asked for is service that
includes accurate management of your network and billing via my
preferred cell phone.
Sincerely,
______________
The mailing address for Mr. Hesse and others is correct however they
apparently do not accept snail mail at the Basking Ridge, NJ Corp
Offices from customers

It was smart to not get a contract with them. I previously had
Cingular Wireless and was a customer when it was switched to AT&T. I
have had problems with Cingular and AT&T for over a year. Once my
contract was up I switched to T-Mobile. T-mobile unfortunately did not
have the coverage I needed so my mother (who has AT&T) told me since
she has the family plan she could add me for $9.95 per month. Since I
knew they had the coverage I needed and I could be on her plan without
having a contract. I went to the store and talked to the salesperson
and told him what I needed, he told me he would need my mother there
which I said was fine because she was on her way there. When she got
there she told the salesperson the same thing I had said. He said that
would be fine and we started the process for that. I was trying to
pick a phone and he said he could get the same phone I had had with
T-Mobile which was a Blackberry Pearl. A day ago I got a bill (in my
name) for 166.66. I called and found out the salesperson had
reactivated my old service plan and signed me up for a 2-year
agreement. I told them that was not what I wanted and I told them what
it was we had wanted. They said my mother would have to call another
number to add me. They seemed to have no problem with that. My mother
and I decided that we would not deal with a company who will sign
their customers up to things which they don't agree to. We went to
Verizon and switched phones. We went to AT&T to cancel our service and
my mother paid her $175 cancelation fee since she had signed a
contract. They are now trying to charge me a cancelation fee even
though I never agreed to a contact, never signed, or verbally or in
any other way. They tried to say I had to have signed or verbally
agreed to it and when they checked I hadn't. Then they said I had left
with a discounted phone so that binded me to a 2-year contract. I have
refused to pay the bill because they are trying to steal money from
me. I told them I would pay for the service I had used but I refuse to
pay a contract cancelation fee for a contract I didn't agree to. I
hope no one else gets trapped in this type of bull. In 2 days I have
spoken with 5 people over the phone and 2 people in the store and
still have not gotten the problem resolved.

I must agree AT&T SUCKS the BIG one! Our home phone has been out of
service since Friday, September 7. I realized this on Saturday while I
was hosting an Open House for my scrapbooking business. I reported the
problem. They said it was supposed to be repaired & it's not. I have
had to call many times. I was told I would receive a credit for the
days my phone was out however they won't give me a credit on my cell
phone bill for minutes I have to use since they can't have the problem
repaired before FRIDAY, September 14! A whole week! I switched to
Cingular from AT&T cell phone service and still get screwed by AT&T!
This company sucks! It's too big & couldn't care less about it's
customers! KISS OFF!

I found this site because I'm looking for someone else that thinks
AT&T sucks. I've had Cingular service for YEARS and it's been great.
All of a sudden Assholes Turds & Twits takes over and I can't complete
a phone call. Hell, standing still the thing drops calls all over the
place. I used to be able to travel over a hundred miles in any
direction and maintain calls. Now, I can't complete a call if I walk
to the mailbox... What the hell did AT&T do the great network that
Cingular had built? Are they trying to FORCE me to go with T-Mobile
or something?
Geeze, AT&T you guys need to wake up, cuz right now - AT&T SUCKS!
Soon to be Ex-Customer

AT&T does indeed suck. Among the many other pains they've caused me, I
recently received a bill for $753.22. My bill is usually between
$40-$60 per month! The extra charges are for calls that I never made.
The calls are roaming calls in other states, and I haven't left my own
state in like a year. Funny thing is, most of the calls on my bill are
physically impossible to make! For example, my bill states that I
travelled back and forth THREE TIMES between Atlanta, GA to Jackson,
MS, all in less than one hour, making calls the whole time. These two
locations are over 300 miles apart.

Okay, so a technical glitch, right? DUH! Even the rep said so. So AT&T
should credit this back immediately right? Nope. Wrong! They have to
"investigate" it first. And they say they won't remove these bogus
calls until they have found out how this screw-up happened. Well,
that's really trusting your customers!

Check out all of my rants (which have proven to be quite often lately)
about AT&T at my blog: http://muncyweb.blogspot.com

~Cliff

WTT is the worst company I have ever dealt with!!! We have them for
business services and their customer reaponse or lack of is absolutly
horrific.

Do not sign any contracts with them and if you use their service know
that their FAVORITE TRICK is to TURN YOU OFF!!!!

Then to get back on line or get the service back they threaten to
disconnect you, and you have to pay to be "reinstated".

Thes people are as one person put it worse than the Mofia.

ATT U SUCKI!!!!

6. DON'T EVER LET THEM HANG UP ON YOU, if they say they'll call you
back, they're full o shit, i've seen 3 people actually call someone
back, myself being one of them (cuz fuck them and they're stupid
rules, the customer is always right) we're NOT ALLOWED to call you
back anymore the "callback number" you give out at the beginning of
the call is for TRACKING PURPOSES only. And especially if you ask for
a supervisor and they ask if the super can call you back, say fuck no,
cuz we write down your name and number on a piece of paper (that we're
not even supposed to have for security purposes) and hand it to the
sup so they can throw it out, sometimes it doesnt even make it that
far.

7. If you get a rag head on the line either a rag head from north
carolina or a canadian one (most likely canadian, they put us on the
phones cuz we're nice, still treat us like mexican prison labour tho)

all the indians do (yes there are actually indians, from india) is
process orders, most a the time they fuck that up too

8. if your service gets fucked up (especially if you bought an iphone
soon as it came out) its most likely because when the iphone came out
WE HAD NO FUCKING CLUE WHAT WE WERE DOING, all of the phone monkeys
we're trained wrong, so when we went live a wholle lotta shit got
fucked up, LOTS, we're still cleaning up the mess.

so ya, dont buy an iphone

Hi, i'm a phone monkey for At&t (not proud i swear)
ok 1. if we tell you "we're updating our systems" it means that one of
our programs we use is broke (we have yet to update our systems)

2. if you bought an iphone, take the day off before you call in,
you'll need it. (also, dont buy an iphone, if the sales bomb enough as
a direct result of at&t, steve jobs will have no choise but to break
the exvlusivity contract)

3.if you get an email telling you to call iphone activations
(877-800-3701 i think) just call customer care, you wouldnt believe
how many calls we send to customer care, seriously its like 90%

4.If its getting close to midnightEST DONT CALL CUSTOMER CARE, they
dump all of their calls on activations right before they close (cuz
they're assholes) an we end up just sendin ya back, hope ya like the
prompter...

They have replaced Stalin and The Mafia, I own a small business and am
getting constant harassment and poor service. High prices This time
though they have topped even the bill padding they got closed for the
last time. May 22, 2007 Phone call from ATT pay the amount of $267 by
tomorrow noon or we will shut off your business phone, was it
late???nope..well maybe, they change the rules every month now, anyway
I paid it like I would pay any other thugs. June 11, 2007 pay $277 by
tomorrow noon or get your business phones shut off. OK fine Thug Lady,
but can you tell me why I went through this just a couple weeks before
and why is the bill so high still, especially since I had 2 of 4 lines
shut off? She said lemme check...returned an told me the computer had
screwed up and there would be a credit on the next bill. So there ya
have it folks, the new police state has a big helper, do you think
they would tap your phone for 5 bucks, especially when they get caught
red handed ripping people off. There are many other options for phone
services now, lets not let ATT get super rich RIPPING OFF THE AMERICAN
PEOPLE AGAIN!!!
mklbanker@yahoo.com

You folks are are correct in every way... AT&T sucks egg gas... their
service is on the nigitive side of zero.... their CEO's get hugh
sallary's and you recieve zero service... you can't talk to an
american, you get some rag-head indian who can't speek english... they
pay cheep wages and couge customers for high prices.

I agreen... they are dragging Cingular down to the basement... I left
them 10 years ago... finely got back to Cingular after Verizon when to
hell... after 4 years... now AT&T buys this company... just to send em
to the shitters...

To hell with em... and your correct... their adds suck, service, as
well as phone. after all if they didn't why the contracts in the
first place... also, I just want a phone... no crap... just a phone...
you remember... hello, this is me what you what... and if you were on
the line.. and someone called, they got a buys signel, and would call
back... period.. i don't need to take friggen pitcures, that is for
other types of equipement.. I don't need to text.. what the hell do i
have a phone for? I just call who ever the hell..

it's all crap.. money grabbing ass-holes... who don't know the meaning
of the word service.

thx for letting me air this..

I agree. Many younger people don't remember AT&T from the early 90s
when cell phones weren't around yet and we all had "landlines." Now I
see AT&T taking the Cingular name down, and the first thing comes to
mind: Here we go again. They try to capture the younger crowd with
with cheese ads featuring cute youngsters posing with snowboards etc.
BS. AT&T is one of the nastiest giants that will kill all feature
andvencements in technology. Phone service will remain expensive, and
all their cutomers will be sorry. I don't give a crap about IPhone on
AT&T. I'll wait for similar phones come out from others and will never
ever do business with AT&T again. They flat out suck ass.

They recently acquired SBC and I get my broadband connection from
them. My hi-speed connection cost me $24.99 a month until three months
ago when they cranked me to $59 a month. I called to complain and they
said that my plan was adjusted "for me" to $34 a month. I asked them
to review with me what plans are available and low and behold - I
chose the $24 a month that I originally had. I got my statement
yesterday and they charged me $39.99.

What the f***?

Agree with you all. We moved back into a condo we own and the prior
tenants had already disconnected phone service. When I called to have
it turned on, of course a fee was charged and we had to wait for
someone to come out and flip a switch or whatever they do on the box
outside the building.

No dial tone. Oh, they are only responsible for flipping the switch,
not the inside wiring. There were never any problems with our inside
wiring or jacks (3 of them went bad at the same time?).

Oh, well ATT will charge another $55 to come out and look at the boxn
and see if they did it right to begin with. To have the jacks rewired
to the new dial tone? Another $125! They turn it off, charge to turn
it on (only it does not turn on) and then charge again to connect
jacks to the new mysterious dial tone they changed. This is b.s.
about inside wiring is a total scam and I can't believe there is not a
class action suit against ATT over it. Every news organization
including 60 minutes could have a field day.

AT&T Sucks MAJORLY!!!
Our land line went out on a Friday morning. They said the soonest
someone could come out to look at it was Monday. I guess those phone
repair guys get the weekend off, maybe I should try to get that job!
Monday and no one came. I called to give 'em a piece of my mind and
make sure someone came out that day (one of our family members was in
the hospital so we KIND OF NEEDED A PHONE!) I waited for a half hour
on the phone just to talk to the first guy's supervisor since he was
useless. Finally they had to have that guy call me (mind you I'm using
up my cell phone minutes which are limited, waiting on THEM). He calls
and says there's nothing they can do and that the original repair was
supposed to happen Tuesday. Believe me, if they had said Tuesday when
the phone went out Friday I'd have remembered it so THEY SCREWED UP
BIG TIME.

AT&T Sucks,,,I have had the worst experience with them. They lie
right to your face! They have absolutely no shame whatsoever! They
say they'll call you back after investigating your issue and you never
hear back from them. I had to call numerous times to try to get to
the bottom of their charging me for service that I already
disconnected. I contacted the AG's office for the State of NY who
contacted AT&T. I got a call from AT&T's executive office and still
nothing! I will NEVER use AT&T for anything,,,they suck!

I have AT&T telephone service with DSL on the same line. Some months I
get billed for just the phone service and other months I get billed
for the phone service and double billed for the DSL. An AT&T rep said
the only why that I could get billed properly every month is if I paid
more money for that service. WHAT?!?! I have to pay for the privilege
of a consistent monthly bill!?!? Unreal! Somebody please slap the CFO
in the mouth! AT&T SUCKS!