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Maytag sucks!

Posted Wed February 18, 2004, by Mark R. written to Maytag Corporation

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It's really frustrating when you spend hard-earned money on a product, and then this happens. I'm referring to the customer service with Maytag Corporation and I'm hoping you can do something about it. Frankly, I'm furious over this matter.

For the record, I own a Neptune from your company.

On February 9th, 2004 Eric in customer service responded to my letter of complaint about my Neptune washing machine. He offererd to send me a $350 credit toward the purchase of a new appliance. It was agreed he would send e-mail confirmation that day. I have recieved nothing. I have called and left several messages but get no response. I could wait no longer and have purchased a new washing machine.

Here's what I'd like to see happen: Pay for my new washing machine I really hope you can solve this, because it will determine whether I buy anything else from you in the future. You can be sure I'll probably give my friends mediocre reviews of your products.

Please respond to this complaint as quickly as possible.


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Re: Maytag sucks! by TOM TOM Fri August 11, 2006 @ 1:56 AM

maytag by TOM TOM Fri August 11, 2006 @ 4:51 PM
by D-A Posted Sun October 4, 2009 @ 12:27 PM

I'm having problems with the water and ice dispencer along with all
the buttons with my fridge. I bought it a year ago. This happened 3
weeks after my warranty was up and maytag won't cut me a deal, they
want us to pay 90.00 just for the repairman's visit and then 20.00 for
every 15 min that he is here. So we tried to get the extended warranty
but they said they cannot give it to us until this problem is dealt
with.

I've dedcided to call my own repair guy who says that maytag is not
willing to help him diagnois the problem but eventually did and
apparently the problem was the relay in the back (which shouldn't be
happening to a fridge that is only a year old) so he ordered the part
and in that box there was no instructions on how to reset the fridge.
Now the water and the ice are dispensing but not from there original
buttons, when I press the temp controls - is H20 and + is ice.

Now, my freezer is not working and a fan is just blowing in the fridge
but it's not keeping things cold. We cannot adjust the temperature and
there is not temperture reading it just says PE0 000.Last week maytag
decides to send me a letter in the mail to advertise buying extended
warrany, 2 months after my warranty was up....why now? Why not a month
prior to the original expiration date. I'm really frustrated with
maytag and their services and will never again buy their products or
recommend them to anybody.

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