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Maytag sucks!
Posted Wed February 18, 2004, by Mark R. written to Maytag Corporation
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It's really frustrating when you spend hard-earned money on a product, and then this happens. I'm referring to the customer service with Maytag Corporation and I'm hoping you can do something about it. Frankly, I'm furious over this matter.
For the record, I own a Neptune from your company.
On February 9th, 2004 Eric in customer service responded to my letter of complaint about my Neptune washing machine. He offererd to send me a $350 credit toward the purchase of a new appliance. It was agreed he would send e-mail confirmation that day. I have recieved nothing. I have called and left several messages but get no response. I could wait no longer and have purchased a new washing machine.
Here's what I'd like to see happen: Pay for my new washing machine I really hope you can solve this, because it will determine whether I buy anything else from you in the future. You can be sure I'll probably give my friends mediocre reviews of your products.
Please respond to this complaint as quickly as possible.
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by TOM TOM Posted Fri August 11, 2006 @ 1:56 AM
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YES, MAYTAGS DO SUCK AND SO DOES THEIR INTERNAL STRUCTURE!!!!!!!!
I HAVE A FRIDGE, MODEL MSD2756GEW, WHERE THE ICE / WATER DISPENSING DOOR IS, THERE IS RUST BUILDING UP AND CAUSING A NASTY LOOK TO THE FRIDGE. BESIDES THAT RUST AS YO UKNOW CAN CAUSE TETANUS INFECTION THAT COULD LEAD TO DEATH. SO WHAT DOES MAYTAG DO? NOTHING!!
CALLS TO THEM, HOURS ON HOLD, SERVICE MEN TO THE HOUSE THAT STATE THAT ALL MAYTAG FRIDGES DO THAT! REALLY NICE!!!!! AS STATED, PILES OF CRAP!!!!!!!!! SO BACK TO CALLING AND GETTING NO WHERE. NOW IT'S THE BBB ( THE BBB DOESN'T DO CRAP EITHER ) BUT IT'S A NOTED DOCUMENT AND A LETTE RTO JEFF FETTIG, MAYTAGS CEO. LETS SEE WHAT HAPPENS NOW. I ALSO SENT A EMAIL TO THE NEWS CHANNEL, NEXT WILL BE TO CONSUMER REPORTS, AS MANY POSTINGS AS I CAN GET, AND LAST WILL BE TO THE ATTORNEYS THAT DEALT WITH MAYTAG AND THEIR CRAPPY WASHING MACHINES. PERHAPS ANOTHER CLASS ACTION LAWSUIT......IF YOU HAVE PROBLEMS WITH YOUR FRIDGE.... PLEASE RESPOND TO THIS WITH YOUR EMAIL ADDRESS AND LETS SUE MAYTAG!!!!!!!!!!!!!!!!!!
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by TOM TOM Posted Fri August 11, 2006 @ 4:51 PM
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Yes, i have same problem with my maytag side by side ( same model number) I called repeatedly about it no one could help me apparently its a big MAYTAG mystery as to why it rust, of course the service man couldnt deny it he told me "they all do it" and when i wrote to complaint dept i got a response telling me to take it to a BODYSHOP like for cars...where they can refinish it, what kind of professional gives that advice ???
where are they hiring these people with their ignorant and condescending attitudes?seems they just say whatever with nothing to back it up. and if you dont like it they put you on hold for 30 minutes and keep passing the buck. i am at my witts end dealing with idiots
its disgusting i will never purchase another MAYTAG product in my life.
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by D-A Posted Sun October 4, 2009 @ 12:27 PM
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I'm having problems with the water and ice dispencer along with all the buttons with my fridge. I bought it a year ago. This happened 3 weeks after my warranty was up and maytag won't cut me a deal, they want us to pay 90.00 just for the repairman's visit and then 20.00 for every 15 min that he is here. So we tried to get the extended warranty but they said they cannot give it to us until this problem is dealt with.
I've dedcided to call my own repair guy who says that maytag is not willing to help him diagnois the problem but eventually did and apparently the problem was the relay in the back (which shouldn't be happening to a fridge that is only a year old) so he ordered the part and in that box there was no instructions on how to reset the fridge. Now the water and the ice are dispensing but not from there original buttons, when I press the temp controls - is H20 and + is ice.
Now, my freezer is not working and a fan is just blowing in the fridge but it's not keeping things cold. We cannot adjust the temperature and there is not temperture reading it just says PE0 000.Last week maytag decides to send me a letter in the mail to advertise buying extended warrany, 2 months after my warranty was up....why now? Why not a month prior to the original expiration date. I'm really frustrated with maytag and their services and will never again buy their products or recommend them to anybody.
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