Suggestion Box Update

I hate leaving negative reviews like this but I feel it is completely
necessary. In addition, let me start by saying I do understand company
policies are in place and that a representative can not control them.
The best word for me to describe the level of customer service I
received from Verizon Wireless today is shameful. The entire story is
too long to write out but my local store in Evans, Georgia should be
very embarrassed. I have never experienced service so horrendous
before and from not just one, but several members of the staff. I
would be so ashamed to give customer service like this at my job. I
received a lot of incorrect information from the start, and then, to
add insult to injury I was treated like the scum on the bottom of
someone's shoe. If I am able to find a phone company that fits my
needs I will be leaving Verizon. I guess this is the appreciation you
receive after being a loyal customer for SO MANY years. I just hope
that Verizon can see how poorly their customer service is being rated
by so many and make some serious changes. Hopefully leaving this
review along with others may assist them in taking steps in a
different, more positive direction. This is not the way to run a
business, no matter how large the company is.

Caremark reaping off my dad who is a long time customer for them. My
dad suppose to get 3 Asthma pump which is 90 days supply for $80. But
they charged $240 and sent monthly supply for 3 months. They sent last
month supply without my dad’s consent and changed for it. They have
policy to charge $80 co pay for two month supply but they still charge
$80 for 3 supply each month. My wife call them three to four times
spending hours but no result. They don’t care by saying they
understand but don’t do anything. Instate of helping their long time
customer they are blaming it on doctor etc.

Please fix the system. Help your long time customers instate of
looking for loop wholes to charge and fraud them.

My name is christina Houdek I have to kids witch I used parents choice
diaper with both of them. I have a 2 year old now. You all have
changed to diaper once again and every time you do they get worse and
worse. i use to love your diapers and know the suck so bad I would be
ashamed to sell these things to people. I have been a long time
costumer to you and know every time my kid pees, she pees all over her
self. They will not hold anything any more. and they are so cheaply
made that the tabs tare every time I pull them open to put them on
her.If you plane in keeping your customers them you need to go back to
the way they use to be made. I would not recommened them to my dog.
I'm not the only person who feels this way. I have a lot o family who
has kids in diapers and all of us have stopped useing them. I'm not
trying to be mean,but please try to fix the problem before you have bo
one buying them any more. Thank you!

how do you post a complaint against
tracphone on this site? I am registered
here, but cannot find the location to write a letter.

702-305-8054

I just want you to know about the commercial for Huggies Diapers. The
baby is adorable, but peeing every 2 min. all over the ceiling gets to
be too much. Could you just do it once or a new commericial for that
part. Thank you very much.

Bank of America, please get more training for the individuals at the
branches in east TN as it is desperately needed. When the house is
packed to the point that folks are lined up out in the parking lot it
is NOT appropriate for the "merchant tellers" to be sitting there at
empty windows staring into space. They should be taking the next
customer in line! I dont know why merchants are so important that
someone needs to just sitting there waiting for them, while the rest
of us are packed into that hot building like cattle. All our money
spends the same!

Furthermore, I was unable to voice my complaints to a manager at that
particular time. I became enraged by the situation and unfortunately
had to excuse myself. You see, this was the second time in two weeks I
have been packed in this place like
sardines while the merchant tellers sat at their windows looking out
at the crowd. I did not wish to escalate the situation to violence so
I left.

Train their teller.

who wants to kill me now papa you do it infront of me.i want to see
how angry you are to me being a girl.

My daughter will be 2 next month and I love parent's choice and have
always used parent's choice brand in anything I could. However, that
changedrecently with the "new and improved" diapers. They are
horrible. I didn't think there was anything wrong with how they were
before. But it got to the point where she was peeing through her
clothes in a matter of know time. Also, she got where she would wake
up 2-3 times in the night because she peed all over herself. She also
started to get little red bumps. So needless to say, I have changed
brands. I would go back if the diapers go back to how they used to be
but until then as far as diapers go, I won't be buying them.

Dear Sears:
I have shopped your stores beginning at a vary
young age when my Grandmother took me school shopping.I have over the
years continued to shop at Sears because I think your products are top
of the line.However because of the catalog pictures that I find
offensive of woman in inappropriate looking situations, I have desided
to end my shopping with you.I furthermore will recommend to all my
friends and family to STOP SHOPPING with you until you remove the
inapprotate and offensive pictures and products in your catalog.

Charles Dudrey
40 Forbes Lane
Hoquiam,Washington 98550

I think that dress codes are getting almost non-existent. I don't
like to see some woman's cleavage and other things. That belongs to
the husband or themselves not to everyone out tere. It' s too much.
I don't care about fashion. Fashion should never dictate good sense.
Sounding like a prude, then so be it. Women wonder why so many men
ogle them and wonder why rapes are up. Go figure. Get some clothes
on and let's return to decency. Every society in history that let
down it's morals also went down.

What some men do is wrong and but so is what many women do. To try
and seduce someone is as wrong as rape and other things.

I wrote a letter / feedback to a company and it ended up in a Blog
section... What's with that? How do I edit that and make sure this
letter was sent out to the company? Was it sent?

i"m on mute, when i go into pogo who and what can i do about it. can
some one help me. tuesday will be 3 weeks ive been on mute without
notification and i dont know how much longer ill be on mute ,can
some one help me plz or give me some advice.

how does one edit/rewrite, after it is sent in.
Shown on website.

I had a comment deleted by PF and cannot figure out, for the life of
me, why. It would be nice if you could notify people as to why their
comments are being deleted. As far as I can tell, mine was removed
just because someone might not have agreed with it, which is wrong.

Hello,
I am a very very happy customer when it comes to your
VITAMIN WATER products, especially the RESCUE-GREEN TEA!

Whenever i go into PUBLIX and KROGERS it's never there
and it's the most popular!one
ESSENTIAL ORANGE, POWER-C, DEFENSE, FORMULA 50 are alright, but not
like the GREEN TEA-RESCUE one!
I have talked to the vendors that come into the stores and they just
ignore me!
So, my suggestion is that you have your vendors put more of it in the
stores!
You have all the other flavors that no one buys!!!the green tea one
which is called RESCUE never stays because customers buy it
more!!!!!THAT'S MY SUGGESTION!Thanks
red_redd@bellsouth.net
crystal reed 4044210241

BRING IT BACK, WE LOVE THE RESTAURANT STYLE SALSA THAT TOSTITO'S USED
TO HAVE IN ALMOST ALL GROCERY STORES. WHY DID YOU TAKE IT OFF THE
SHELVES OR DISCONTINUE SUCH A FINE PRODUCT? PLEASE BRING IT BACK!!!

CANDACE C.
MPLS, MN

hi my name is tonia.
i have been with them for 2 mounths in this so i need to know way i am
trying to see way how i can be chared to have my phone bill i have
payed on time fro thw past 1/1/2 mounth that i have had this phone
coumpent that i am with and this phone place is navda tephone i need
more is not right that i am been told that i have to pay for
1800)goo411 whitch is a free call with any coumptany so this is way
that this is totle wrong so i hope that i am not the only one that has
this bill on my bills

Not a bad suggestion.

I think it really depends on the scenarios and type of community that
you are dealing with. For example,

If there is a troll (individual flamer), most likely they will move on
and you won't have to use any block features.

If you are the target of a cyberbully, the ignore feature might be
more useful, since online bullies tend to single out they're victims.


But keep in mind that bullies are far more destructive then trolls.
Since they usually have followers that help flame up against you,
since they (the followers) are usually afraid of being the bullies
next victim.

Also, cyberbullying is not just limited to members of a forum, they
can start from the admin and down, on the chain of command. Bullies
usually have a highpost count and are familiar with the "legal system"
within that online community. They can easily dismiss they're victims
"fighting back efforts" as "ranting and raving".

Ignore features should be handled cautiously and discussed with the
moderators and admin of that site. I have found most admin and mod's
to be fair and impartial but keep in mind that there corrupt ones out
there too that can empower the onlinebullies.

take care

Ignore feature would be nice. Some of the posters in the shared letter
section are c.r.a.z.y.

i dont blame anybody that didnt like the steak house sandwich.the
presses burger was of a cheap grade in my openion. the fake dried
crunchy onions on it spoiled the flavor. if you are going to put out a
good burger dont scrimp and use fake or dried condoments.

Hi, I have a suggestion. Not sure if it has been posted in the past.
I am wondering if it is possible to ignore a specific member's
comments?

For example, on many bulletin boards/forums I belong to, you can
"ignore" a member. this means you never see any comments from them.
Sometimes, it makes threaded conversations look odd, however, it cuts
down a lot on bickering,etc.

Just a thought.....

Resently I have been having problems get net zero sprite in convenient
stores and in stores that have coolers with single coke products. I
don't think I'm the only one looking for them either. My husband went
to the QT store by our house and the coke rep there filling the cooler
told him only specified stores would now be carrying net zero. Please
tell me this is not true. Thanks for listening. Julie Powers

I'm finally beginning to understand this site. I've noticed that most
responders are NOT particulary friendly to the aggrieved consumer.
Interestingly, consumer complaints are usually met with sarcasm and
ridicule, and then a vigorous defense of the company or business; the
consumer is simply venting or irrational; that's the assumption. I
venture to guess that about half the responses are
"anti-original-poster" if one were to do a count.

Hmmm... that's a rather strange attitude to be taken by "average
Joe consumer advocates", isn't it?

Unless... now here's s wild guess... that half the posters here are
actually shills that post false positive responses for the companies
that are getting criticized. There's absolutely no way to prevent
that. It's the same old problem with any sort of forum or message
board; it's just that THESE flooders and trolls are too smart to
disobey the rules of Planet Feedback and get kicked off.

What is comes down to is that the companies that are getting hammered
here are a lot smarter and have a lot more at stake than the
management of "Planet Feedback".

For these reasons, I have concluded that this site is not worth my
time. I'm off to find a better one.

My wife and i recently made a visit to yiur store to look for some
slacks for me and some lingera for her. She could only find one
package in her size , a clerk asked her what she wanted, she said I'll
be right back and she came back with exactly my wife wanted.
Meanwhile I was in need of some slacks , I could find my size the
clerk found me what i needed which fit my waist bvut not my inseam
length. She directed me to a alteration shop two doors away, she
thanked us for shopping at sears and asked if she could be of any more
assistance. How refreshing to have sales people treat customers.WE
have shopped often at sears and will shop in the future. Wher ever you
found this employee find more.
Yours truly Richard HARRIS
sALES #022395115333

I am a student here in the uSA. I just made few calls recently to
China looking at their offer which was reasonable. I opened an account
and got to know that it was post paid. Then They promote on their
website that for International calls, say to China, the call rates are
6.9 cents per minute. Now, I have been charged $117 for 61 0r 62
minutes which one of their Reps. tol dme that they have charged $1.64
per minute . They gave me the stupid reason that i might have called
directly. I now have no clue through a toll free number and using
country code follwed by number ..how c'm became direct international
calls .

Can anybody suggest me how to get back my money which they have
charged already ?

I ordered a network CAT 5e cable from CAT 5 CABLE COMPANY on April 21,
2007. Here I am still waint for the cable. I called the "company"
and received a FULL mailbox error. Called back yesterday, left a
messgae and all my info, NO RESPONSE! Called back today, left my
info, NO RESPONSE! They have my money and I have no cable!

Now I am on a search to find some options!

I HIGHLY RECOMMNED YOU STAY AWAY FROM CAT 5 CABLE COMPANY!!!

HI, I AM SUGGESTING TO ALL PARENTS THAT WOULD LIKE TO HAVE THEIR KIDS
1ST BIRTHDAY PARTY AT CHUCK E. CHEESE. I STRONGLY WOULD NOT RECOMMEND
YOU TO GO HAVE THEIR PARTY AT THIS ESTABLISHMENT(MILLER RD. FLINT, MI
LOCATION). THE KIDS THAT ATTENDED THE PARTY ASKED THE HOST FOR SOME
WHITE CONTAINERS TO PLACE THEIR CAKE IN TO TAKE HOME, THE MANAGER
WHOSE NAME IS MARTIN ASKED THE SECURITY GUARD WHOSE NAME IS RICH TO
FOLLOW THE KIDS TO MAKE SURE THE DON'T STEAL ANYTHING OFF THE SALAD
BAR. MY 8YEAR OLD HEARD THE MANAGER EXACT WORDS, AND HE CAME OVER TO
ME AND HIS DAD TO TELL US WHAT HE HEARD. AND ABOUT 10 MINUTES LATER
THE SECURITY GUARD SNATCHED A CUP OUT OF A 5 YEAR OLD HAND SAYING YOU
CAN'T HAVE THIS(IT WAS A CUP OF POP IN A CLEAR CUP THE HOST HANDED THE
KIDS AND TELLING THEM THEY CAN SELECT ANY BEVERAGE THEY WOULD LIKE TO
BECAUSE IT WAS CLOSE TO CLOSING TIME AND THE REAL DISAPPOINTMENT IS
THAT AFTER THAT CONFIRMTATION IS THAT I LEARNED ABOUT 10 MINUTES EARLY
THE SECURITY GUARD DID THIS VERY SAME THING TO A 3 YEAR OLD.

I wish there was a better search for feedback. Example, if I wanted to
see the complaints from "Late airplanes", it would be nice to read
them all at once rather than have to go to each company and see what
they have on them.

Anyway, if you would make it available to search letters as well as
companies, that would be great!

I would like to vote "aye" to a couple of suggestions that have been
made.

1. Allow a limited amount of HTML--at least in personal blogs.
External links are a MUST. Images would be nice, too. I realize that
there would be some potential for inappropriate content, but I'm sure
(though I haven't looked) there's a "report abuse" link on every page.
(If not, that would be my third request.) I don't think PFB is ever
going to be even remotely competitive in the blog aspect of its site
as long as it only allows basic text.

2. Move some of the older posts here to a linked archive. This has
been suggested REPEATEDLY and I'm at a loss to understand why that
hasn't been done.

Do letters get deleted after sitting for a while? I mean, I spent
about 30 minutes typing a long letter and got to the next screen to
find it gone! How can I not waste my time next time?

Ban and then shoot people who complain about spelling.

I agree with the newbie section suggestion. I wrote a letter, but I
feel like I am getting nowhere, because I don't know how to get it
noticed.

how about videos

Is there a newbie section here? I have tried to send to seperate
letters to Citi and am just not sure I am doing it right. A newbie
section would help. Also if you can add a confirmation page with a
tracking option it would help as well.

It would be kind of cool if when a large issue, like say Walmart and
layaway, arises,there could be a standard "protest letter".
That way, the consumer could be heard and counted by the retailer,in
a coherant way.And we could have just one letter to debate the merits,
or lack thereof, of layaway.

The thing I have found the most enjoyable about PFB is not necessarily
the letters, but the conversations they sometimes spark. Is
there/could there be a common blog or something where we could debate,
say,the social responsibility of large retailers, or the need for
layaway, or when, if ever, it is appropriste to ask for free stuff? (
or any thing else for that matter) We could all then be free to
debate, insult, make up with each other as we see fit without
distressing anymore OPs.

First, this page is getting HUGR :) Can you save this off as an
archive with a link - kind of like an FAQ, and start over? :)

Second, I wanted to tell another member something, but realized you
can't really unless they unhide their info. So, that made me think
that it would be really cool to drop in a PFB Chat page on here so
those of us geeks that are around a lot can chat :)

I replied to a post in the Mr. Helpful's Tip Jar and am wondering if I
put it in the right place...maybe it belongs here?
I also realized that maybe the person I replied to isn't an
administrator or something of that nature. If I barked up the wrong
tree, sorry!

The writing was done in a manner that seemed professional so I thought
I was reading something coming from PFB staff...

I don't know even if it was Venice I replied to or Dragonflygirl or
someone else...I feel stupid that I can't figure it out, but hey, at
least I am being honest! :)

Anyway here is my comment in case it's not the right person, because
though I can't follow the thread's beginning, what was said by the
poster about Venice really hit home.

******************

I think that it should be absolutely imperative that anyone responding
to a person's letter should talk about what they could do to improve
the letter and possible suggest methods to acheive satisfaction (seek
legal counsel, try this brand instead, etc). If they aren't going to
do that, they shouldn't be responding.

Can't that just be a simple tenent which is easily enforced...people
who are reported can have their comments reviewed and if they are just
bashing, after a warning, they are banned from making further comments
for a period of time. If they continue their barrage against posters,
they should be banned. It's not right that we come here to warn others
about our experience and try to get resolution from the
companies and we get insult added to our injury.

I truly hope this issue is addressed in a way that illicits some
change. While I am all for free speech, I for one wouldn't remain
part of a forum where I get attacked for being mad.

Sincerely,
Daniela Elefteriadis

*************************

Also, while I'm here (and if it's addressed somewhere else, point me
to where) why don't you list the mailing address and contact info for
the people the letters are going to anymore. I think I remember it
being included in the letter. I liked to think that I could use that
information and follow up with a strong feeling via snail mail as
well.

just wondering....

I tried to complain about aig rip off, but your letter addresser did
not have one.

i am not sure if this has been brought up, but one thing that
concerns me is how people are throwing out their phone numbers on
letters and making the letters public. i just read one about the
pictures, and she put her phone number on there.

while it should not be your responsibility to make sure people here
are using common sense(im not trying to throw that out as an insult,
but these days, you really shouldn't put your phone number up like
that), when it comes to this, i think maybe it should be against
policy to post a phone number in a public letter.

maybe if you can allow it only in a private letter, so only the
company the complaint is being sent to can read it, it would help the
situation a little bit more. it was just a thought though.

When I read this site, I generally prefer to read the sometimes
wonderfully witty complaints, compliments and comments by PFB users.
I would rather not stumble across comments from people (like that
eLayaway person/company) who appear to be shamelessly promoting a
website that supposedly is in beta testing as an alternative to
Wal-Mart's layaway issue.

Can anything be done about it?

Unless, of course, this is a PFB sanctioned/approved/run web site. If
that's the case, I still don't think it's appropriate without a
disclaimer, but I will slink away silently.

Thanks.

I have a suggestion for the letter generator. There should be a
warning that once a letter is posted as shared, it cannot be removed.
Maybe that would force people to seriously think about their
complaints and demands before subjecting themselves to critique and
possible criticism.

Also, when I get timed out while in the process of posting a new
comment in my blog, the login page should appear instead of losing
everything. If I don't remember to copy it first, I usually don't
rewrite it because I'm lazy.

I hope this hasn't been asked before
::crosses fingers::

Ok I'm changing my avatar and in the alerts field on My Planet is says
that it's pending authorization but it's still showing my old avatar
on my profile page so is it my old avatar thats going to be approved
or can you guys see me new one? Also no avatar is showing on any of my
posts.

And about how long does it take for an avatar to be approved? I'll be
wanting to change mine often cause I'm indecisive =)

I wrote a few letters before PFB had its major overhaul. Those
letters are no longer listed in "My Planet." They can, however, be
found on the site by searching the shared letters. Since they're
still online, could there be a way to re-add them to my account? I
really like being able to see all the feedback I've left for each
company.

Forgive me if this has already been suggested, but I didn't see it
while skimming the 900+ comments!

Keep up the great work, PFB!

My suggestion is that users that do not support the Mission of this
site be removed from the site. I have made 2 complaints recently, only
to be attacked and called "a princess" and told my complaints were
invalid and ridiculous, as though I was trying to get a freebie. I was
given almost no constructive criticism. My complaints were
well-written and completely constructive and the least I deserve is a
member of this site is to be treated like a human being. There is no
point even keeping this site running if all it is is a forum for 5 or
6 people who have nothing better to do (such as those who replied to
my posting about United Airlines, if you need an example) to sit
around judging others and bashing them for expecting to receive good
service. Whoever mediates this site needs to set some guidelines on
feedback. "Venice" suggested I just don't post "these type" or
complaints (implying my complaints were ridiculous) which as far as I
am concerned defeats the whole purpose of this site. This site is not
only to help direct letters to recieve compensation for poor service
or errors, or recognize outstanding service, but to share experiences
and let others judge for themselves if they will patronize these
companies in the future. Not to invalidate others feelings on what
good service it. If you don't like what I wrote, then dont read it.

Is 0000 even a year??? lol. I dont care - it must have been the thing
they put when you do not list your b-day? have a great day everyone.

Mr. Helpful, would you be so kind as to include your email address on
your public profile? I was trying to find your email address to
report personal information in a shared letter so you could remove the
information but I got tired digging to try to find a post where you've
included your email address. I know I've sent you some before but I'm
being a bad girl right now and I'm viewing the website from work
(shhhh, don't tell) and don't have your address in my contacts list
here at work.

Anyway, the post is
http://www.planetfeedback.com/index.php?level2=blog_viewpost&topic_id=
290804

and if it hasn't already been fixed it includes very personal
information.

I think that if you are quotting what someone is saying there should
be a special feature that lets us know this because it would make
things less confusing. Maybe it can be in a different colour or font.
Or in a box like thing so that you know that you are quotting someone
and not making the remark yourself.

Kind of a petty one (low priority), but why doesn't my avatar update
correctly? From "far away" (smaller) it looks like my new blue avatar,
but when I click a response (bigger) it goes back to my old red
avatar.

Smiles to you and thank you.

Hey you inciter of Ladies Jello-Wrestling! ; )

Just wondering, when PFB took over YGH years (and years and years)
ago, did they acquire/store any of the old letters from that site?

I know there have been MANY changes in the site since then.

Not that it's a big deal or anything, I was just curious if my early
foray into consumerism had been preserved for posterity! (LOL!)

I know you got your hands full, but I would like to request help on
behalf of CrazyRedHead because she is not sure how to explain the
problem to you.

CrazyRedHead's personal blogger and public profile are not integrated.
Here are the links:

This is CrazyRedHead's personal blogger:

http://www.planetfeedback.com/index.php?level2=blog_viewpost&topic_id=

288966&reply_id=38401#anchor38401

And this is her profile:

http://www.planetfeedback.com/index.php?level2=account_public&user_id=

631642


Is there anything you can do to fix it?

On August 31st I emailed Mr.Helpful after I discovered a member was
posting nasty things about me in another members blog. Many times he
has stated that if you see a post you think needs to be removed you
should email him. Well thanks for nothing, "Mr. Helpful". You
completely IGNORED me and the nastiness is still posted. If I sound
upset I am. I have never interacted with this "Zachary" before and yet
he went and posted hateful things about me in Alley's blog. Why? I
have no idea. Here is the text of the IGNORED email. I guess the moral
of the story is Mr. Helpful couldn't care less!

Hi...
Look, I know Zachary is a kid and all, and that's cool. I think it's
great that a child is so interested in consumer issues. However, I
don't think
it's cool that he is posting nasty messages about me on Alley's blog
attacking me for the posts I've made on the Suggestion Box. Can
something be done? I don't recall calling anyone a "condescending
jerk" ...in fact the worst thing I can remember saying is that Gino's
advice in the Verizon and
old people letter was useless because he went on about how he
understands that sometimes a bill doesn't get paid and what the letter
writer should do when the letter writer clearly stated the phone line
needed to be fixed, not that a bill was past due. A little harsh, yes,
but nothing compared to the venom I've seen in replies to other
letters. I was going to post this under Marge's complaint about
Zachary but I felt it would be more appropriate to contact you
directly. Thank you!

SueandMikeW

In the PETA/KFC discussion letter a post I took much interest in was
deleted. It was posted by IluvmyDobes (yes?) and it was in regards to
PETA supporting groups to blow up buildings in which animal testing is
done.

Just curious seeing as there was nothing abusive in it and there
couldn't be anything slanderous as the original letter remains
intact... what's the deal?

The search needs to be fixed so you can view by company name. The
feature now either says there is "no matches" or you get a mish mash
of random letters, on every subject/company besides the one you
searched for.

Do you remember back in the day when you would search for Best Buy &
it would pull up all the letters from Best Buy? Even better yet, you
could click on a link to see the companies overall ratings & levels of
satisfaction in different categories. PLEASE BRING THIS FEATURE BACK!

I used to use this site a lot before you made the changes, but haven't
used it since. I not only wrote letters to complain, praise & suggest.
But I also used PF to do research prior to making purchases or
choosing to do business with companies.

I come back every so often to see if you have fixed the search problem
only to find that you haven't. I have checked the suggestion box
thread every time only to find similar complaints to mine.

I really can't imagine why this hasn't been taken care of by now. I
see you have added a Google search option, but haven't fixed this
annoying issue. I guess I may have to write one last letter. It will
be a complain letter to you, Planet Feedback.

I don't know if this was intentional or not but when I got the
newsletter I also got 8 pictures used on here as an attachment. I got
a picture of crackerbarrel, a satellite dish, danskins, you get the
idea.

Was there a reason for that or were they just along for the ride? :-D

ok i APOLOGIZED... but there would be a filter filtering out all the
BS letters on here.. and there would be NO problemo.:)

I'd like to request that this site NOT be open to children. There is
too much potential for abuse-you ask for a lot of personal info when
signing up and it's actually illegal for you to ask a child for it
anyway. There is one child on here names Zachary who really should be
banned. Most of his replies to letters are either totally off the
mark, rude, inappropriate, or just plain ignorant.

I am dishearted to see so many nasty members of your site. My God, if
I had a complaint about a company, I definitely wouldn't use this site
to distribute it. You have users, like "Alley," who attack at nothing
(she is so much better than anybody else...obviously). She is horrible
in my opinion and unless it is her being wronged, everything she
suggests is "suck it up and die." No matter what anybody posts, she is
hateful to the max. This is one of your regulars that you obviously
support. To me, she, and many others, are sickening. I thought this
site was about some kind of support...but the only support is giving
nasty people a chance to spread their criticism and hate to everybody
and everything.

Case in point: Man writes a nice letter to a restaurant because his
steak was not done to his liking. He asked nothing, no freebies,
nothing, just wanted his complaint to be acknowledged. This Alley
person writes "suck it up and stop yer whining." Wow, that's
compassionate, huh?

Another writes about a filthy McDonalds, fully stating that they went
inside after being in the drive in lane. Alley immediately writes
about how could they be so stupid as to see what's inside when they
were in the drive in lane??? Who isn't reading here. I find her
appalling and disgusting. Yet, you applaud her as a member and so do
other members. I don't get it.

Shame on you!

Can you pleases stop filling the 15 Minutes of Fame with this stuff? I
thought this site was about LETTERS?
Not all of us have fancy new computers, IPods, or high speed access. I
suggest you put the videos and stuff in their own section. Call it
Multimedia Feedback or Interactive Feedback. That way people who like
that stuff can use it, and those who prefer reading the letters can. I
think it's really unfair that you are replacing letters with videos.

Also, how do you choose letters for the 15 Minutes of Fame? I've seen
many well written letters with excellent points that get ignored while
letters that are downright illiterate, were written with the obvious
intent to just get freebies, or just have really frivolous complaints
constantly make the 15 Minutes of Fame.

I now get the point of having you letter "go public" (didn't at
first,
Duh).Is there a way to make it so a letter writer can submit their
letter for critique, edit it and then send it to the intended party?
In my case I wrote an angry, stupid letter to Target that, had it
been
written properly, might have meant something. As it was, I sent it
only to have the letter as well as my concerns pooh-poohed.If that
letter had been a "draft" of sorts, Target might not think that I am
just some overtired, stressed out crazy woman with nothing better to
do than complain about shoes on the floor!
Thanks-


Reply

I just revisited PlantFeedback after a long time away, and have a few
suggestions to make the process work better. Under its previous
incarnation, I had tried PFB a few times, but didn't have useful
results. While I feel the PFB concept has a lot of promise, I see
some issues of execution.

First, PFB should be checking back with the consumer to see if the
company responds and if the response is satisfactory. As a case in
point, I had submitted a shared letter about a trouble getting a
retailer to honor their sale flyer. Though the company did respond,
all they did was say "hopefully we can serve you better next time."
Talk about incredibly lame. Other consumers should have a way to know
that this particular retailer really doesn't address complaints.

Second, PFB should make sure that the email addresses they send shared
letters to are valid, and have a mechanism to deal with ones that
aren't. As a case in point, I submitted a shared letter, which
bounced back to me as having an invalid email address. I notified
PFB, whose suggestion was to print the shared letter and mail it to
the company in question myself. In that situation, PFB denied itself
the chance to correct that email address, and thus denied itself the
chance to serve other customer better in the future.

Good luck on the relaunch of your web site, and thank you for your
consideration of my thoughts.

Mark M.

I did not expect to see my full name appear in my reply to a posting.
Can I remove it? Maybe I missed it, but perhaps you should be more
clear about the disclosure of personal information on your site. I
did not want my full name disclosed.

What I'd like to see is a button (dead link would be fine...or
something that takes them to Disney or some happy place) but just a
button that says "Undo Shared Letter" with the words "I didn't
understand fully what the words "'Yes, I would like to share my letter
publicly on the PlanetFeedback site
for others to review, critique and discuss. My letter may also be
considered for "15 minutes of Fame" the most popular area on
PlanetFeedback. This also allows consumers to reinforce or add
comments to
your letter.'" meant when I clicked the little box thingy after
censoring out private information.

It would keep them occupied, and cut down on name calling and general
poor behavior.

I would like to see Planet feedback come up with an address for the
United States Postal Service. Have a couple of major complaints I
would like to lay on them. Calling and talking to someone is like
talking to the wall.

Ron

In our personal blogs if we post something we later decide we wanted
to delete it, for whatever reason, we should be able to do so
especially being the writer of which is to be deleted.