One broken Mop!!!

thanks guys i didnt realize my hubbys ailments were a big deal as part
of the letter but ill leave them out next time. I was just frustrated
and was having a bad day that day!!!

This is a good letter and a valid complaint (may I suggest getting a
Swiffer?). However, there really is no reason to mention your
husband's need for medication - it tends to make it look like you're
using that as a reason why they should give you a free mop. I
personally didn't get that impression (a rarity for me, believe me - I
am usually the first to jump on those who mention ailments) from this
letter because, as I said, it is a totally valid complaint and you
SHOULD get a free mop. I'm just saying that his medication is not
germane to your complaint and should be left out. Saying you cannot
afford to throw money away will suffice.

Other than that, as someone else pointed out, you might want to lay
off the exclamation points. They tend to detract from the validity of
your complaint.

Good luck - I hope they respond.

The letter is good but next time leave out the exclamation points that
make it appear angry and demanding. I like your website by the way :)

This is a very valid complaint! There is no reason why it should have
broken yet. 30 days is ridiulous! It should have worked longer than
that.

However I suggest that next time you write a company you leave your
husband's health condition out. It will not make or break your case
as the company does not care. Not saying that I don't care, just
saying it won't help your case.

There is nothing wrong with using a $25 mop! You don't skimp on
cleaning... especially if a loved one has health concerns.

Also I suggest you e-mail greg@planetfeedback.com and ask him to
remove your home address from this letter.

Good luck with your letter!

Buy a regular mop. If you're going to whine about how expensive
something that has ABSOLUTELY NOTHING to do with the subject is then
you are just going for a freebie.
I was with you on the complaint, right up until you mentioned the
medicine.
And you are one SNOTTY xtian, I gotta say. Your responses are less
than xtian.
It's not "mean" to state the simple fact... If you cannot afford it,
don't buy it.
If it breaks, complain about it but don't make silly grabs for
sympathy by mentioning completely irrelevant issues.

Oh, and don't pray for me to get a job. I'm posting now, because I
got home from work about 30 or 45 minutes ago.

Might I suggest you buy an 'ordinary' mop, rather than some
high-priced item? Especially since you have to spend $6000 a year
w/insurance for shots for your husband. I really don't think you're
entitled to a refund/replacement. I think this is just a ploy to get
a freebie--such as the new spray cleaner.

Get your priorities straight.