Pizza Hut Sends Correct Order But Wrong Sauce

This is hilarious.
This is the old "Planetfeedback experience"
Man, things sure have changed.

Ok, so maybe not my brightest moment - this is the first time I've
seen it since I wrote it and also the first time I've seen the
responses. I hardly remember writing that letter! And I will admit
to getting a good laugh at it myself. I realize there are worse
things in the world, I'm not that spoiled. And I'm not from
Montgomery County - my husband is in the Army and that's where we
lived at the time. All I can say is that I must have been really
stressed out when I wrote that letter. I assume that everyone on this
website comes here to post about their bad experiences with various
companies because they believe that complaining does help create
better service for everyone, that's why I come here. I also believe
in writing companies to let them know I like their service as well, so
I'm not just a complainer. And I'm sure I'm not the only one who has
written a frivolous letter before.
I'm glad I could provide so many laughs! Even for myself! Thanks for
reading.
Diane

I know this is a late response, but... That was Superbowl Sunday (and
my birthday!), and it would have been easier just to whip up some
icing with powdered sugar, milk, and vanilla!

I went to Pizza Hut tonight with my family. We ordered cinnamon stick
and they did come with dipping sauce. I don't like the dipping sause
but my cinnamon eating experience was NOT ruined.

I was in a Pizza Hut in Martinsville, Va today, April 30th, and the
dishes used were not clean. They dishes still had sauce on the dishes,
grease, and were plain out dirty. Every other plate on the servicing
line was like this. When I got ready to pay, they asked if I want to
include a tip. I said no, not the way the dishes looked. Also the
forks, knifes and spoons weren't the cleanest. Don't they realize
that food left on dishes and knifes, forks, spoons, and glasses can
cause food poisoning. I demand this Pizza Hut clean up or shut down.
Thanks, A concerned consummer. Linda J. Neuman in Ridgeway, Va

The other day I got a bottle of Mountain Dew out of a vending machine.
The bottle dropped rather quickly into the chute and when I opened it
it foamed all over my shirt.

Mountain Dew really ought to design its vending machines so that the
bottles don't plunge so fast into the chute and shake up the soda.

My Mountain Dew-drinking experience was ruined! I demand compensation!

Yea my coworker called and ordered 1 cinnastix and one cheesy bread
and we got 2 cheesy bread.. but you don't see me complaining. Sorry..
i have a life and more IMPORTANT things to do.

Pizza Hut just saved you from an excess of Trans Fat. I think you
should thank them.

This "complaint" is very trivial. Three dollars and fouty nine cents
and an apology is out of the question.

Although this is one of the most trivial of complaints I've ever seen,
I have to say Diane is (mostly) right.

They made a mistake. Can happen to anyone. Diane called and, I
assume, was polite. Most likely, the person she spoke to was polite
(or else Diane would have said that), but quite possibly never
intended to actually remedy the situation. If I were the manager of
the Pizza Hut, I don't think I'd promise a customer that I'd drive
back to their house on a busy day just to drop off the sauce. But,
hey, he said he would and should follow-through on it.

The remedy, a refund of the sticks, isn't really all that out of line.
Several planetfeedback users would demand the refund of the entire
$42 for this mistake. But, really, all Diane is saying is that the
sticks did not come as advertised. Can she eat without the sauce?
Sure. But is it what she ordered? No.

I have to assume that Diane and her family didn't eat the sticks. If
they did, having seen no sauce, then they deserve no refund. If they
didn't, then a refund is an appropriate remedy.

In the end, you know that Pizza Hut will send her a coupon.

Once again: this is a very trivial complaint. But it's valid. Had
the amounts been higher, I'm sure more people would have stood behind
Diane.

What'd you say if the pizzas arrived with no cheese? Would you think
a refund was in order?

And, to the person from Baltimore County... Montgomery County is a
rich county, no doubt. Silver Spring is, depending on which part,
either "rich" or up-and-coming. By up-and-coming, I mean that people
sit on street corners stored on meth. But, down the street, some
yuppie paid $500,000 for a 3 bedroom, 1 bathroom house in bad shape
with the hopes that the drug addicts will leave and the fact that the
AFI theatre is down the street will make their house worth $1M in a
few years.

Just because someone is from Silver Spring (I'm not, but I'm from
elsewhere in the DC area) does not make them spoiled or rich. I have
several friends in Silver Spring and they are people who had to spend
a ton of money to buy a tiny house. People who have "ordinary" jobs
who somehow have to find $500,000 to buy the tiniest of homes. Ones
where the kids need to share a 8x7 room.

We ain't talking Potomac here.

Oh, please! They gave you the wrong sauce by mistake & now you feel
you're entitled to a full refund? Give me a break.

Sounds to me like you have some serious entitlement issues.

This is ridiculous! You didn't have the icing so you want the entire
amount back!? Last time I checked, they were still edible. You can
still eat them! Just because they gave you garlic sauce by mistake
doesn't mean you had to dip the cinnamon sicks in it! I don't think
you deserve a refund, and if this is enough to ruin your day, I hope
you don't get out of your house often. Both for the sake of you and
others.

As long as we're on the topic of apologies, the only one owed is the
one from you to everyone that read this stupid letter . We're
waiting...

I'm glad that there are so few things to be angry about in this world
that we are left to dedicate an entire website to completely
ridiculous complaints directed at no one in particular. My heart is
warmed to know that millions of Americans have laid their lives on the
line so that we can have the right to speak out about such horrible
atrocities as receiving garlic sauce with cinnamon sticks. Long live
democracy!

Hey diane

dont order from Pizza Hut again, Im sure they wont miss your business
and your snobiness, You spoiled brat.

Wow, a small mistake on a large order during the Superbowl, those
people are horrible! I am sure they are sincerely sorry that you did
not get the icing for your cinnamon sticks. I am calling for Pizza Hut
to name Superbowl Sunday as a company wide tribute to you for the
horrible ordeal you had to go through. Is everyone o.k.? Was anyone
hurt? Did you count the Pepperoni slices and make sure they were all
there? In my opinion, you do not deserve the priviledge of being able
to order Pizza to be delivered ever again.By the way, the experience
was not "unfortunate". A baby falling out of a 5th-story window is
"unfortunate". People like you make people everywhere look like
losers.

Spoiled Spoiled Spoiled!!!


The OP lives in Montgomery County, MD. One of the richest counties in
the USA. I live about 30 miles to the northeast in Baltimore County,
and I've encountered many people from Silver Spring and other Mont Co
areas. I'm not saying that the OP is one of these people, but in my
dealings with them, they tend to look down on others, especially those
working in service jobs.

Yeah, it sucks when a place screws up your order, but like others have
said, to miss on a little tub of dipping sauce on Super Bowl Sunday
ain't bad. Especially considering they probably had 10-20 orders in
front of them to complete at the time she called.

As for resolving the issue, instead of multiple apologies, if I was
the manager of that particular store, I would apologize, and tell her
that her next pizza order will come complete with a free order of
cinnamon sticks WITH double sauce.

I think that's more than sufficient.

That should satisfy her "cinnamon stick eating experience".

I sympathize. My cinnamon stick eating experience was once ruined when
clowns broke into my house and ate both my parents.

Stupid clowns.

I just thought I'd share. After reading this letter the other day I
decided to order some Pizza Hut myself. And as my fiancee and I
chowed on those yummy cinnamon sticks, I looked at him and said, "so
how would you describe your cinnamon stick eating experience?" He
very nearly shot icing out his nose laughing at me. So now it has
become a joke in our home, and all because of a person who had more
time than sense. Cinnamon stick eating experience...that is
priceless...LMAO

LOL put some powdered sugar on it.

Give them a break, it was icing for crying out loud. At least they
didn't screw up something big like put the wrong topping on your pizza
or give you a completely wrong order, things happen, lady. You can't
tell me that you can do their job better than they can, why don't you
try perfecting a $41 pizza order on Superbowl Sunday? Yeah. Not fun.
Something like this could be easily fixed. Cinammon sticks don't need
icing, how can eating cin. sticks be a ruined experience? I could see
eating plain bread, sure, but cinnamon! Wow...serious issues.
Seriously.

God, you are a loser. Poor you, no frosting for your cinnamon
sticks!! I want the company to send me an apology!!! Boo-hoo. You
should stop the next homeless person you see and complain to them that
after you stuffed yourself with $40 worth of pizza and wings you
didn't have frosting. Hopefully, the numerous other restaurants will
sneeze on your food.

WOW! Who knew all of this arguing and bickering could stem from
Cinnamon Stick Icing! Diane I'm sorry about your bad Cinnamon Stick
eating experience and I'm sure it was annoying that they said they
would bring it out to you and then forgot it but come on there are
people that go to bed every night starving wishing that they could
have a crumb of your Cinnamon Stick...don't make a mountain out of a
mole hill!

For some reason, that made me laugh out loud. That would make a great
band name!

Oh yeah - I think Pizza Hut should give you a new order of cinnamon
sticks, but how much of a sincere apology are you looking for? Would
the manager of the local Pizza Hut saying "here you are ma'am, sorry
for the error" do it? Do you really need the CEO of Pizza Hut Inc to
send you a flowery written letter of apology? I mean, it's CINNAMON
STICKS...

I don't like poetry, mostly because I don't understand it. So I read
a poem every day hoping I'll eventually acquire a taste.

I thought today's poem was so appropriate I decided to share it. Here
goes:

CHEERFULNESS TAUGHT BY REASON
By Elizabeth Barrett Browning

I think we are too ready with complaint
In this fair world of God's. Had we no hope
Indeed beyond the zenith and the slope
Of yon gray blank of sky, we might grow faint
To muse upon eternity's constraint
Round our aspirant souls; but since the scope
Must widen early, is it well to droop,
For a few days consumed in loss and taint ?
O pusillanimous Heart, be comforted
And, like a cheerful traveller, take the road
Singing beside the hedge. What if the bread
Be bitter in thine inn, and thou unshod
To meet the flints ? At least it may be said
'Because the way is short, I thank thee, God.'

Now can someone tell me what the heck this means?!!!

I know I'm corny, and if anyone wants to call me that, go ahead...it's
the truth.

I have ready every comment to this post, and maryjo you disagree
with everything I write and everything everyone else writes. As
everyone has said, people are entitled to thier own opinions. Just
because you do not agree wtih what someone has said, does not give you
a write to belittle them, to make yourself look good.

As for the letter writer...
Dianne, Feb 5 was SUPER BOWL SUNDAY. I'm pretty sure, Pizza Hut
was super busy that day, and for them to get your order accurate minus
the dipping sauce for the cinammon sticks is amazing. Yes, it is a
pain in the butt not having the dipping sauce for the sticks, but you
have got to be kidding me if you actually thought they would bring
some to your home when you called. If it was that big of a deal, why
didnt you just run out and pick it up and save yourself the hassel.
I understand you were told they would, but did you ever stop to think
that maybe they forgot or just could not make it to your home, because
of how busy they were.

yes, you do deserve a credit for an order of cinammon sticks on your
next purchase, but you do not deserve 2 apologies-- 1 from corporate,
and 1 from the store... maybe an apology from the store, but c'mon
now, EVERYONE makes mistakes (as every "poster" has stated this to
you).

No one is perfect, including you. You cannot expect everyone to bow
down to your commands and get everything you want all the time. Use
this as a learning experience.

This is not about a technicality. She didn't get the icing (how
ridiculous is this?). Everyone agrees on that. She ordered several
items from Pizza Hut and everything was perfect, except for a pot of
icing. Okay I agree, TECHNICALLY she deserves a pot of icing. A
fellow human being mistakenly put the wrong thing in with the cinnamon
sticks. Now here's where MY problem lies...in my world I would never
have even thought to call Pizza Hut and expect a pot of icing to be
delivered to my house or request a refund AND AN APOLOGY! It is simply
unthinkable to me. I wonder if she holds herself to the same
standards of perfection she expects from others. Maybe being called a
spoiled brat will open her eyes to how self-centered and selfish she
is. Maybe she'll take a good look at herself and realize she is not
the center of the universe. And maybe it's not my place to bring it
to her attention, but she did post her letter for all to see.

I am embarrassed to live on the same planet with this person.

Heres the fact of the letter, and I work pizza.

1) She didn't get the sauce, she called to correct it, and the
solution offered was to have them re-deliver.

2) They did not re-deliver.

As a district manager of multiple pizza places, I can see the validity
of the complaint and the validity in refund for the sticks.

An apology would be great by the Restaurant Manager who issues the
credit. Yum Brands! is a bit too much to ask though.

The comment from the normally logical poster who called the letter
writer a "spoiled brat" is uncalled for and inappropriate and I'm
pretty sure a violation of PF's TOS. There are a lot of things that I
would dearly love to say to both letter writers and posters here at
PF, but one must abide by the TOS and use some restraint.

My opinion on this letter (minus any name-calling):

1. Not getting the dipping sauce was, I'm sure, annoying. I've had
those sticks before and I would not like them without the correct
sauce. Someone posted a milk and sugar alternative. Thats great if
thats what *you* like. Personally, I would not.

2. The employee said they would send the sauce out. They never did.
Now that is the part that would really annoy me. At that point, I
think the writer should have called back and asked for a credit and
that could have been the end of that.

3. Her request to Home Office for a refund on the sticks is
appropriate. However, I do agree the request for TWO apologies is
going overboard and borders on just ridiculous.

"my cinammon stick eating experience was ruined."

You are kidding, right?

Wars being fought...

People starving to death...

Homeless people...

But the most important thing in YOUR life is your cinammon stick
eating experience!!!

I would hate to see what an actual tragedy would do to your perfect
little world.

You dont deserve ANYTHING! Well...maybe a swift kick in the
priorities.

This letter is sick. Do them a favor and find another place to make
your petty demands.

You, my dear princess, are a SPOILED BRAT who expects everything in
life to be perfect, and when it's not, throws a childish temper
tamtrum until you get the attention you so desperately seek. Your
priorities are in pathetic disorder, and I pray you have no children
to inflict your delusions of grandeur upon.

Next time your "cinammon stick eating experience was ruined" get out
some powdered sugar, add a little milk, stick it in the microwave for
three seconds, and ENJOY!

Instead of an apology, I hope they blacklist you.

Jesus H Christ! All they did was forget stupid dipping sauce and you
want "a sincere apology from Pizza Hut, Inc., as well as my local
Pizza Hut store?" I never understand the wanting of an apology. People
make mistakes simple as that. Do you make sincere apologies evertime
you make a simple mistake at work or do people just let you slide
because it was a simple MISTAKE?

At the absolute most you deserve a refund for cinnamon sticks,
personally I hope you get nothing.