Verizon Should Inform Me Of Any Plans That Are Cheaper Than The One I'm On

Also, 34.95 plan isnt the same as 64.95. a 34.95 plan may have 300
mins and the 65 plan might have 1500. big diff

Why would a company notify you that you can pay them 30 less dollars
per month? Cell phone companies are Pure Profit. They make billions
every quarter on their high prices, overages, txt messages, and
downloads. As for your request, you will not receive any response from
customer service (believe me I have written, and still am a Verizon
customer).

The fact remains that verizon is the best and cheapest service out
there. The other companies have less mins, crappy phones, poor service
,etc. And as for your cancelling? They say - Go ahead. $175 early fee
per line. Better to wait out the contract and then change. Maybe
without a contract they will care a littttle more to keep you (but not
much)

You ARE ABSOLUTELY RIGHT. Verizon should tell you. And there's a lot
of other things that companies should tell you and if you all want
things to be better for consumers you'll all stop believing all the
laws that are passed that you think make things good. Look at them.
These are companies run by people whose daily expenses quite possibly
exceed your yearly income. And I say that with no tongue in cheek. I
used to work for several large corporations in cluding Sony, Nextel
and Mastercard. I finally realized I was on the side of evil. The
agreements that they make are ludicrous and people say "oh, everyone
takes advantage" it's not true. If the companies themselves didn't
take advantage first, people would not take advantage, or feel
motivated to take advantage. Look at all the software out there that
you're supposed to do research on before buying because if you buy and
don't like they will give you a really hard time about returning it.
Look at the cellular service agreements. Two years or $175 to get
out? I used to tell them that if they screwed with me I didn't care
about the $175 or whatever the penalty was, I'd pay it or not.
depending on how I felt. But I could afford it and my credit rating
is so high that that could never hurt it. But for the average person
who feels that's a risk, these agreements are immoral. Most of the
terms are cryptic even to the most erudite of persons. And they all
say "we have you in the palm of our hands". That's just wrong.
Rebel. That's what you must do.

Ok, like the Dragon Fly girl I will answer for the 2nd time in a day
about Verizon (which is my Wireless and home provider).

Again, another example. Let's say I go to an appliance store
(whichever) and I purchase a Washer and a Dryer for about $1000. I
decide to pay it in 10 monthly installments of $100. After 3 months of
paying for it, I open the newspaper and I discover the store decide to
run a sale and now the washer and the dryer runs for $800. I call the
creditor and I demand a reimbursement of $60 for the 3 months I
already paid and I demand to get a discount in my remaining
installments... guess what will be the answer of the creditor ??

For the second time today, I'd like to point out that Verizon
wireless, like any other wireless provider, is not a charitable
organization. They are a business, their goal is making money. You
are the consumer. Your goal is saving money. Guess whose job it is
to find the best price? I'll give you a hint, its not Verizon's. Why
do you expect them to do your research for you so they can make less
money? Why does an unwillingness to proactively point out ways that
you can pay them less money make them evil? All it makes them is in
business, just like any other company. Take responsibility for your
money.

They didn't "DO" anything to you. That's your own fault. They change
their plans ALL the time. You obviously have the internet... go online
and keep checking! It isn't their responsibility to inform you.

It may not be thier "responsibility" to inform thier customers that
there are better, less expensive plans out there, but it certainly
would make for good customer service, wouldn't it. Certainly they
don't hesitate to inform their customers about the more extensive,
more expensive plans available. And they even call you to tell you
about those, they don't even wait until you call for something else.


Two way street, you can call me to tell me you have a "better plan"
that will cost me more money, then you dern well can pick up the phone
and call me to tell me that I may be better off with a less expensive
plan.

But, we all know that would never happen!

Amen vzjackl1!

Verizon, as well as ALL other companies, are constantly changing and
coming out with new plans and services. Verizon, DOES try to make ALL
products and services known to ALL customers, Via massive marketing
campaigns, TV, Radio, Newspaper ads, and the Verizon EXTRA that comes
with EVERY bill.... Let me guess, "you never read that", and
telemarketing calls... let me guess this one too, either you are on
the do not call list, because YOU CHOOSE to be, or you hang up on
telemarketers because you think they are a pain in the rear? Verizon
is a REGULATED company, do you know what that means?? Let me
Explain.... It means that Verizon is bound by the FCC AND the
Massachusetts Department of Telecommunications and Energy, and by
such, Verizon is PROHIBITED from making changes to customers plans
without them SPECIFICALLY asking for it!! (the exception to that is
something like if they discontinue a plan all together, or a rate
change, in THAT case they need to notify 60 days prior) This lower
cost package has only been available for a few months. Verizon makes
EVERY REASONABLE effort to make sure ALL of thier customers are
informed, Verizon can not be blamed because YOU did not pay
attention!!!
I work for Verizon customer service, and if I had a Dollar for EVERY
time a customer says "Why didn't Verizon notify me that there was a
new package"...I'm sorry to say, the BLAME lies solely with YOU!! YOU
need to take responsibility, KNOW what you have for services, and STAY
informed, Listen to the commercials, read the ads, and the EXTRA
insert in you bill, visit Verizon.com periodically, LISTEN to what
the telemarketers have to say (although always safer to say NO to them
and then just call Verizon). I'm sure the supervisor Jen is VERY much
customer service orientated, unfortunately, you FEEL as if she is not
so because she did not give you the answer you WANTED to hear, because
like I said, ultimately, the blame rests with YOU and NOT verizon.

>>I just learned that the long distance plan that Verizon had me on
for $64.95 per month is also available for $34.95...
...There is a difference between the two plans, but the services that
are not included in the $34.95 plan are additional services that I
never used.<<

AH ! So it is not the same plan!

>>I was transferred to Kate's supervisor, Jen who was not customer
service oriented at all. I asked if there was any way that they could
adjust this for me and she emphatically said NO!<<

So she isn't customer oriented because she said no? Did you ask to
switch plans and demand a refund for the difference?

>>.... This is a sneaky way for Verizon to get more money from
customers without informing them of less expensive options. <<<

It isn't Verizon's job to inform you.

>>I would like Verizon to reimburse me the difference for the past
three months....<<<

It isn't gonna happen, how is Verizon to know you haven't used all the
services in that rate plan?

As far as I know you need some kind of phone service to have DSL