HOME SHARED LETTERS RATINGS MY PLANET COMMUNITIES MISSION SIGN UP!
Shared Letters

Join and browse our exclusive open discussion forums and talk about whatever you like.

Channels
» The Suggestion Box
» Company Responses
» PFB Feedback Line
» Consumer Podcasts
» Mommy Talk & Daddy Dialogue ™
» Shared Letters


Newsletter

Sign up for PlanetFeedback's "Consumer Café" email newsletter!





Allergy concern not dealt with

Posted Fri March 17, 2006 12:02 pm, by Paul K. written to Denny's Restaurant

Write a Letter to this Company


I was in to the Dennys at 4515 25 Street SE Calgary Alberta on February 17th 2006. We have gone many times to this Dennys for breakfast and have never had any complaints until now. I am allergic to something in chicken which makes me sick to my stomach. Which is why I never ever order a chicken dinner of anysort. My girlfriend and I had gone in this evening for a quick bite to eat before heading out to our Lacross Game (Go Roughnecks). My girlfriend the previous week had ordered a Country fried steak breakfast so I knew that Country fried steak at this dennys was definately not chicken. So I ordered this from our Waitress if you wanna call her that. I had clearly said Country fried steak even pointed to it in the menu she even asked me which was silly how i wanted my steak done since they only come one way in country fried steak. We sat and waited for our orders. She placed it in front of me I was so hungry I really didn't pay to much attention to what was placed there (a mistake I will never make again)cut into the meat took a bite and spit it into my napkin IT WAS CHICKEN. I don't know where in her tiny little brain it went from STEAK to CHICKEN. I was furious I imediately spoke to the manager on duty who could really do nothing apparently except comp my meal they didn't even stop to think my girlfriend had to eat by herself feeling bad about it and then had to sit there and wait for me to finish my meal. They did not even comp her meal. When I wrote to the manager of that Denny's and spoke with him on the phone he did NOTHING. He still has done Nothing. I am still furious.

I want that waitress FIRED simple thats it.
She still is working there probably making the same type of mistake with other customers God forbid she do that with someone alergic to fish. I just want her fired.


Reply



Log In/Create an account | 78 comments
     Add to your del.icio.us  del.icio.us    Digg this story  Digg this  
PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately.
by Finn Posted Thu April 6, 2006 @ 2:17 AM

Maybe what you ordered was Chicken Fried Steak.

If you had a true allergy to chicken you would know it and would have
to carry the epinephren (sp?) pen to inject yourself with when your
throat started closing up. I get nauseous when I am confronted with
veal but, I am smart enough to know it is a mental not a physical
reaction.

Why don't you get allergy tested and the mystery would be solved. If
you are allergic to chicken then you would have medical proof to back
up your claim the next time someone slips you chicken because their
'tiny brain thinks it is steak'.
Another theory is you were not too nice to the waitress and she
decided to screw with you.

ALWAYS be cool to the people handling your food no matter how inept
they may be. The reason being is they are HANDLING YOUR FOOD. Enough
said.

Reply

by Taya Posted Wed April 5, 2006 @ 7:48 PM

Uh, just curious... Did you interview all of the cooks before you
decided the waitress should be fired? I agree that it can be very
dangerous for a mistake like this to people who can not eat certain
foods but unless you know 100% that it was the waitresses fault it
seems a bit unfair to her. Did you look at her original order when
she wrote down your request? I'm not talking about the computerized
ticket, I'm talking about what she actually wrote.

Just because the woman made a mistake does not mean she has a...how
did you put it...."tiny little brain". For all you know she could be
an inch away from her Masters Degree and needs that job to get through
college. I hope someone gives you more grace then you gave her next
time you screw up. I do agree however that the manager should have
comped both of your meals.
Taya

Reply
by Trish Arnold Posted Tue April 4, 2006 @ 3:34 AM

Becoming "sick to your stomach" is NOT an allergy. An allergy is
swelling of the tongue or airway, a rash or hives, profuse sweating
immediately after placing the food item in your mouth (you don't even
have to swallow it). Becoming sick to your stomach after eating
something tells me you simply have a sensitivity to that particular
food or a spice used on that food. That being said, if you have a
'sensitivity' to chicken, order a burger. Just curious, since almost
everything "tastes like chicken", what do you eat?!?

Reply

by Jayden Posted Thu March 30, 2006 @ 3:19 PM

Well I think the waitress made a mistake but who hasn't? I'm sure you
made a mistake too Paul and what did you want your boss to do? Fire
you? Especially waitress where they multi task all the time and
they're stressed out from their crappy job. How hungry could you be
that you just eat the damn thing without noticing it first? I guess
you'd die happy knowing you aren't starving to death just by observing
the food for few seconds. Are you fat by the way? How hungry could
someone be that knowing they have allergy of foods that they didn't
look at they ordered carefully. I mean how long did you think it was
gonna take? I do think that the waitress should apologized and manager
should compensate your bill because it's the only right thing to do
and it will make them better in public eyes but it's your fault too
for eating the damn food right away.

Reply

by Alley Posted Thu March 30, 2006 @ 11:23 AM

haha. your pathetic! theres no need to insult the waitress.. its not
her fault your stupid and "assumed" something. sorry mister.. this
time.. you can't get your way.. go and have a temper tantrum!

Reply
by Lynn Kutaj Posted Tue March 28, 2006 @ 8:26 PM

First off, you were at Denny's. Enough said. Secondly, you didn't tell
your server you were allergic to chicken (you aren't; it sounds like
you simply don't care for it). Really, if you have EVER worked in food
services you would understand all the crap that servers put up with on
a daily basis. Just think how many tables that server has to wait on
per shift to earn a mediocre $3-5 tip at Denny's. She's just trying to
earn a living and probably has a million things to remember for her
other tables. So, next time make sure to clarify so people don't have
to read your mind. Or, try taking your girlfriend to a nicer
restaurant where they pay more attention to detail.

Reply


by BeautifulOne Posted Tue March 28, 2006 @ 5:53 PM

I had people with super-odd allergies when I waitressed, so this is
normal to me. If a request was made, know that it was made for a
reason. Denny's was in the wrong, clearly. I don't know about firing,
but she sure should have been given a stern talking-to about customer
requests.

I had a guy come in and tell me that he couldn't have anything with
butter b/c butter made him gassy. Now, no one wants to know that (I
sure as heck didn't). I would have been ok with just hearing he wanted
no butter anywhere. I say this to make the point that you shouldn't
have to tell the waitress why you want something. They should just do
it and know that their tip will be better b/c they were mindful of
your requests. Paul, I hope something like this doesn't happen again.

Reply


Clearly you didn't read his letter or posts.. by Brenny Tue March 28, 2006 @ 11:37 PM

He never said he was allergic to Chicken. by Prefect Zachary Wed March 29, 2006 @ 1:01 PM


Does she ever read the complaint? by Aleyria Wed March 29, 2006 @ 2:47 PM

re: Does she ever read the complaint? by Prefect Zachary Wed March 29, 2006 @ 4:40 PM


LOL by Aleyria Thu March 30, 2006 @ 2:53 PM
by adminwrn Posted Sat March 25, 2006 @ 4:05 PM

Awwwww? Did him get a tum-tum ache? Want me to wub your widdle belwey?



That is not a food allergy, that is, at best just a food that your are
more sensitive to. True food allergies are serious and a lot of times,
deadly. Like peanut allergies. People who are allergic to peanuts,
should they come into to contact with them can **die** within a matter
of minutes. I cannot recall where this happened, I think it was in
Canada, but a girl who was allergic to peanuts died after her boyfried
kissed her. He had eaten some peanut butter.

And for you to demand that she be fired? It just proves that you are
not a reasonable person in the first place. You also insulted her
intelligence, which you have no clear picture of. Everyone makes
mistakes. EVERYBODY. And Country Fried steak is a questionable food
item to begin with. I do not think anyone can be 100% sure that it was
chicken, steak or any other "meat".


Just don't go back there. Something that will work for everyone,
including the manager and the waitstaff.

I suggest you move on with your life.


You little pansy.

Reply


Laughing too hard to type! by dragonflygrrl Wed March 29, 2006 @ 1:25 PM


For some reason my quotes didn't work. by dragonflygrrl Wed March 29, 2006 @ 1:27 PM

by Chris M Posted Thu March 23, 2006 @ 11:44 PM

Paul, try this. Climb in your house, lock the doors and tape up any
drafts in the windows. Never unlock or open the door for strangers.

Then, maybe you will have only yourself to blame for anything at all
that happens to you.

Chicken Fried Chicken and Steak do occassionally get messed up at
restaurants. And you want this waitress fired? A comp'ed meal was
not enough?!?!

This is a pathetic letter.

Reply


by LB06 Posted Thu March 23, 2006 @ 10:25 PM

Why don't you look at your food before you eat it? There is an
aesthetically pleasing quality to it.

Reply
by Buddy Posted Thu March 23, 2006 @ 4:47 PM

You know, Paul, people like you really make me happy that I am out of
customer service. First of all, it's YOUR fault for not checking your
food before you ate it, not hers. Then comped your meal, and your
still not happy???? Give me a break.

You, my friend, need to go to work for about a month or so in either a
restaurant, or a grocery store & see what it's like to deal with
people like yourself.

I don't think that you'd last for one week!

A few parting words of advice: grow up & get over yourself.

Reply

ha by Apostolos Sat March 25, 2006 @ 11:13 AM

Hmmm. by adminwrn Sat March 25, 2006 @ 4:07 PM

Well Paul by Prefect Zachary Mon March 27, 2006 @ 7:34 PM

Glad you were bragging. by Mr. Mafia Mon March 27, 2006 @ 11:50 PM


I call shenanigans. by dragonflygrrl Wed March 29, 2006 @ 1:37 PM

BEEP! BEEP! BEEP! BEEP! KABOOM!!!! by Buddy Mon April 3, 2006 @ 11:15 AM

My BS detector just went off with all you. by Bellagurl Wed April 5, 2006 @ 7:30 PM
by TMoney79 Posted Thu March 23, 2006 @ 3:30 PM

Look at your food before you eat it.

Reply


by MA Loper Posted Thu March 23, 2006 @ 1:28 PM

While you are at it, why not fire the entire kitchen staff as well. I
mean, they prepared the food and should have KNOWN you had an allergy.


And the manager, even though its not his fault that you ordered
something that could have been mistaken for chicken (as I have often
seen country fried steak cooked with chicken instead of steak), he
should be fired too for refusing to cow-tow to your overblown demands!


You know what, let's just close down all the Denny's all across the
country and leave hundreds of thousands of hungry senior citizens
standing out in the cold wondering where their next meal is coming
from. All just because you're upset.

Seriously! I hope for your sake that some day you make an honest
mistake and someone has enough venom to want you to lose your job over
it.

But I am sure that you think you're perfect and NEVER make a mistake.

Next time, save every one a headache and either cook your own food at
home or order a freaking hamburger!

Donald Trump, you are not!

Reply

by Iconophiliac Posted Thu March 23, 2006 @ 1:25 PM

Count your blessings!

At least you KNOW what you're allergic to and can avoid it (when you
look to see what you're putting in your mouth, of course)

I'm currently suffering from an allergic reaction (immensely swollen
tongue) to some sort of food I didn't know I was allergic to and I
still don't know what caused it! Three days without food and counting
:(

Reply


Hope you feel better soon! by tickytack Thu March 23, 2006 @ 1:39 PM


Thanks by Iconophiliac Thu March 23, 2006 @ 1:55 PM


I feel your pain, Iconophiliac! by dragonflygrrl Fri March 24, 2006 @ 11:14 AM


aww! by Iconophiliac Sat March 25, 2006 @ 2:31 PM


It depends... by dragonflygrrl Wed March 29, 2006 @ 1:32 PM
by Psychobabble Posted Thu March 23, 2006 @ 1:54 AM

It was a mistake, she didn't decide "I'm going to try and kill this
customer today."
She made a mistake punching in the order. I work in a restaurant. CFS
and CFC are the stanard abbrevations for country fried steak and
country fried chicken. And the buttons? Which have these very similiar
letters on them? At our Denny's, they're right next to each other.
She made an error and should be held accountable for that, but
ultimately, what you shovel into your mouth, is your responsibility.

Reply

white-brown by Tamara Lalonde Thu August 10, 2006 @ 11:47 AM

by CincyJules Posted Tue March 21, 2006 @ 10:07 AM

I am allergic to artificial sweeteners, all but Splenda. When I go to
a restaurant, not only do I carefully place my order based on what I
can and can't have, but I check and double check that I'm not going to
be affected by my food. For instance, if I order a soda, I make sure
to clearly order a "regular" soda. When the server brings the drinks
to our table, I politely say "I'm sorry to double check, but I'm
allergic to artificial sweeteners and just want to make sure this is
regular soda." I even go so far as to have my husband try a sip or
bite of what I've ordered that could be questionable, I've been told
that things made with artificial sweeteners have a pretty distinct
taste as compared to foods/beverages made with sugar. And if
everything has checked out to this point, my first sip/bite is VERY
small, just in case. It's just common sense to me that if you're
"allergic" to chicken, you would check more thoroughly before taking a
bite. Just my $.02.

Reply


I totally agree by Quinny Tue March 21, 2006 @ 6:17 PM

Artifical sweeteners by Joe Kelly Fri March 24, 2006 @ 12:22 PM

Wow... by CincyJules Sat March 25, 2006 @ 10:06 AM

by mstigerlily3 Posted Tue March 21, 2006 @ 5:34 AM

If I had a food allergy, I think I would be hyperaware and let them
know the minute I sat down what my allergy was and what my reaction to
it was. And when I ordered I would mention, "This is ok, right? No
xxxx food in this selection?". Then, when they brought my food, I
would also reiterate, "Did you doublecheck there was no xxxx in here?
Because I am deathly allergic to xxxx."

That was you are taking the responsibility of what you put in your
mouth (which is of course actually YOUR responsibility) and asking
them to assist you with it and share some of the responsibility so
they could at that time, ensure you are free of the allergen or refuse
you service if it cannot be guaranteed.

Reply


He didn't. by Erik Tue March 21, 2006 @ 11:49 AM

by Erik Posted Tue March 21, 2006 @ 2:45 AM

Hmm. That's funny. Maybe it's just me, but when I sit down to eat, one
of the first things that I do before shoving food into my mouth is
have a look at it. But that's just me. I like to make sure that I'm
eating food and not something I'm deathly allergic to. Call it a
quirk.

Now if you were like me (which, lucky for me, you're not), you would
probably notice that chicken and steak look nothing alike. But here's
another little factoid you may not have been aware of. Chicken and
steak also have two totally different smells. Now even if you were
idly daydreaming while in the process of cramming the first thing
placed in front of you down your throat, common sense would seem to
dictate that you could at least smell what it is that you're about to
eat. But maybe you're just too quick. Maybe you just pounced on the
waitress and started randomly shovelling food down your craw on the
off chance that it'd give you something to cry about.

Now I realize that you've spent a good part of the night begging for
someone, anyone to just put themselves in your shoes and understand
where it is you're coming from. I know exactly where you're coming
from. A waitress made a mistake that she apologized for and
subsequently comped your meal, and now you want her fired. At what
point am I supposed to feel sorry for you? When you got a tummy ache
and couldn't enjoy your stupid season tickets for lacrosse? Cry me a
river, Nancy. You're trying to take away someone's job over an
accident. If it's sympathy and understanding that you're looking for,
try Dr. Phil. All you're gonna get here is scorn and ridicule.

Do yourself a favor. Let it go. A real man accepts the fact that
occasionally in life, stuff happens. Nobody was intentionally trying
to hurt you. But you are trying to harm someone else with this letter
and with your actions. Man up, swallow your pride, and move on with
your life. It ain't worth the stomach ache.

Reply


by GuestsSuck! Posted Tue March 21, 2006 @ 12:50 AM

You show a poor attitude in this letter. How do you expect they will
treat your letter when you outright demean one of their employees?
It's OK to be angry, but be angry in a professional way.

You got your meal for free. That's all you deserve. I personally think
you deserve less because of your attitude.

Reply
by Cass Posted Mon March 20, 2006 @ 9:35 PM

"I was so hungry I really didn't pay to much attention to what was
placed there (a mistake I will never make again)"

You made a MISTAKE???? I want you fired from your job!

She didn't purposely bring you the chicken with the intent to hurt
you. If you have a severe food allergy, you should be VERY aware of
what you eat.

They comped your meal. That's the end of it. Let it go.

Reply

by Sorcha Posted Mon March 20, 2006 @ 9:14 PM

Something in the chicken makes you sick? Now is this in general, or
is it just Dennys chicken? If its just Dennys, then it's NOT the
chicken, just a seasoning they put on it. That said, cooked chicken
and cooked beef look very different. You didn't look?? That is your
responsiblity. Yes, there was a mistake, and they comped your meal.
Who's fault was it that you didn't eat? Yours. I'm sure that they
would have been more than happy to make you something different.
You overreacted. You made your point, they didn't charge you for your
meal, but why do you think that you deserve to have your girlfriend's
meal comped as well? She ate that. And demanding that the waitress
be fired? Are you insane? I'm sure that girl works harder for her
money dealing with jerks like yourself than you have in your like.
Grow up. She doesn't deserve to be fired.

Sorcha

Reply


by Brenny Posted Sun March 19, 2006 @ 7:06 PM

You don't mention telling the waitress that you had an allergy. How
can you claim that weren't concerned with your allergy? Do they have a
crystal ball in the kitchen at denny's that I am unaware of? You want
the waitress fired because of it? Excuse me people but that is the
biggest load of CRAP I have ever seen! This complaint is completely
insane.

Reply

allergy by Apostolos Mon March 20, 2006 @ 8:40 PM


Allergy by Brenny Tue March 21, 2006 @ 11:48 AM

Anyone with a food allergy would by JuliePie Tue March 21, 2006 @ 12:39 PM

What? by adminwrn Sat March 25, 2006 @ 4:24 PM
by SZ Posted Sat March 18, 2006 @ 3:27 PM

I have an allergy, too. It's to letters like this. Who was it on the
old board--Paul?--who used to ask of ridiculous posters: 'Are you
Canadian?' This may be proof of why he used to present the question.

Reply

are you American? by Apostolos Mon March 20, 2006 @ 8:42 PM

what does being American have to do with anything by Prefect Zachary Tue March 21, 2006 @ 12:01 AM


Since when did country of origin come into this? by Iconophiliac Tue March 21, 2006 @ 2:48 PM

Zack & Icon.. by SZ Wed March 22, 2006 @ 12:10 PM


Ahhhh... by Iconophiliac Wed March 22, 2006 @ 4:56 PM

It's not you that's being offensive. by Prefect Zachary Thu March 23, 2006 @ 1:52 PM

Oh my God! My head is spinning! by adminwrn Sat March 25, 2006 @ 4:28 PM

To clarify, by adminwrn Sat March 25, 2006 @ 4:32 PM

by dragonflygrrl Posted Fri March 17, 2006 @ 3:49 PM

I'm sorry, but this is pure trash. The tone of this letter makes you
look like an ignorant and hateful waste of protoplasm. You ordered
something and they brought you something else. You complained and
they comped your meal. To take this any further is pure ugliness.
There is no reason for them to do anything else, and there wouldn't be
even if you were a decent human being. The fact that you obviously
are not makes me even more certain that they will put your letter in
the trash where it belongs. It really makes me sad to think that you
are breathing air that other, nicer people could use.

Reply

excuse me by Apostolos Mon March 20, 2006 @ 8:45 PM


Waaahhhh by tickytack Tue March 21, 2006 @ 8:19 AM


No excuse by dragonflygrrl Tue March 21, 2006 @ 5:47 PM


No kidding! by tickytack Wed March 22, 2006 @ 10:12 AM

What would I have done? by AFPheonix Thu March 23, 2006 @ 1:45 AM

*I* would have made sure of what I was eating N/T by adminwrn Sat March 25, 2006 @ 4:34 PM


by tickytack Posted Fri March 17, 2006 @ 12:54 PM

Your attitude absolutely sucks, I hope you realize that. How do you
know it was the waitress' fault? And could you have possibly have
simply called her over, explained you'd gotten chicken rather than
steak and ask for a replacement? Noooo.... you had to pitch a little
hissy fit on the spot and call for the manager. What a whiner. And
using words such as "wanna" and terms such as "Go Roughnecks" in a
supposedly professional letter don't make you look all that
intelligent, either - so you might want to dispense with thoughts of
the size of the waitress' brains when you are so clearly calling the
size of your own into question.

You are a complete ass. That's all I can say - a complete ass.
Expecting someone to LOSE HER LIVLIHOOD over what was undoubtedly a
very simple kitchen mix-up.

Oh - and why a) did your girlfriend have to eat alone? Were you
incapable of ordering something else?; and b) should her meal have
been comped, considering she ate it.

People like you give humanity a bad name.

Reply

sorry you feel that by Apostolos Mon March 20, 2006 @ 8:50 PM


Season tickets by tickytack Tue March 21, 2006 @ 8:20 AM

I do not believe you....... by adminwrn Sat March 25, 2006 @ 4:44 PM
by JuliePie Posted Fri March 17, 2006 @ 12:34 PM

Whatever.

Maybe the kitchen made the mistake. Maybe the person pulling the food
from the window (if not the waitress), made the mistake. Hey, you made
the mistake of biting into it, so other people make mistakes too. Did
the manager take your food off the bill? Your girlfriend ate hers, so
she should pay for it.

Your attitude problem and request that they fire the waitress will
land this in the circular file.

Reply


Not only that by tickytack Fri March 17, 2006 @ 1:14 PM

They were aware of the allergy after by Apostolos Mon March 20, 2006 @ 8:51 PM

after by Mr. Mafia Mon March 20, 2006 @ 10:53 PM


After by tickytack Tue March 21, 2006 @ 12:06 PM


after doesnt cut it - ever - with food allergies by Quinny Tue March 21, 2006 @ 6:31 PM


LOL! by tickytack Wed March 22, 2006 @ 10:15 AM

*Rolls eyes* by adminwrn Sat March 25, 2006 @ 4:47 PM




Home | Shared Letters | Ratings | Login | Communities | Categories | RSS | Contact Us | Terms & Conditions | Privacy Policy | FAQ
Copyright 2013 © All Rights Reserved PlanetFeedback.com | Web by Cicada