Posted Tue April 18, 2006 6:35 pm, by Jennie P. written to Travelocity
Write a Letter to this Company
My husband and I planned to fly from San Diego to Milwaukee. We went to purchase tickets for Frontier Airlines through the Travelocity website, Friday, January 13, 2006. There was an error.
We were unsure if it had booked the tickets or not, so we called customer service and spoke with an agent. We were assured that it did not go through.
We decided to go through a different website to book the tickets. I checked our bank account the following Monday, and discovered that Travelocity had indeed taken the money out of our account; despite their assurance to the contrary.
I called customer service and explained what had happened. I was told that the money would be refunded, although it may take up to a week to show up in my account. A week goes by, and the money is not there.
I again call the customer service line. This time I am informed that Travelocity does not issue refunds, I will have to go directly to the airline. At that point I asked for the number to Frontier.
Thankfully Frontier was very understanding, and *they* handled everything quickly.
Travelocity did offer us a "discount code"; for $25 off the next time we book a flight AND hotel reservation through them.
Needless to say, we said, "Thanks, but no thanks!"
I'm not looking for a free flight or a discount; I would like a reprimand to go into the file of the agent who assured me that Travelocity would refund our money. If I had simply been told, from the beginning, that I needed to go through Frontier, I would have done so.
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