Frontier Airlines Caused Us To Lose An Entire Day Of Vacation

Some of the people who claim to be in customer service who have
replied to this should consider another career. They sound just like
Frontier does in blaming the customer for anything that anyone could
ever find wrong with this company. The current attitude of Frontier
Airlines in Denver toward their domestic customers is dispicable.
It's worked so well for United that evidently Frontier decided to
follow suit. After waiting for a half hour in line with no bags to
check, the agent argued with me that I wasn't in their "system" even
when I showed my itinerary to her. When we finally got this resolved,
the computer quit so we had to go to another station. When that
computer finally booted she told me there were no more seats
available. This was 40 minutes before flight time. They feel this is
somehow my fault and they simply refer to the "Common Carrier"
contract we all have to agree to in order to fly. Read this and you'll
understand why the airlines don't care anymore.

I only read the last three or so postings. Someone made a good point.
Most hotels don't allow check-in until 4:00 p.m. That aside, most
people should know by now to take a change of clothes, etc in their
carry-on luggage. There's lots to see and do in Vegas besides stay in
the hotel and swim!!! Get out and walk around! Have a meal. Visit a
casino. See a show. What was wrong with wearing the clothes you had on
already?

Sorry, I don't feel that you are entitled to anything whatsoever.
Check out the airline section of this website and you can find people
with some REAL problems!

I always carry a change of clothes in my carryon personally. And
underwear too.

Yet another person with serious entitlement issues. Seems like people
are getting worse & worse as far as that goes.

Everytime I visit this website, I get more & more happy that my
customer service days are over with.

Im only questioning this because I flew to Vegas in the early morning
two years ago, arriving at around eight in the morning their time...

Since you usually cannot check into your room to unpack your suitcase
until after 4, depending on the check in time, and then also use the
hotel ammenities, like the pool, until you have checked in and all,
how do you calculate that you lost a whole day?

Hotels will usually "check" your bag for you, holding it in a room
with other luggage until you are ready to go to your room, but you
wouldn't have been able to go to the room right then.

I spent an hour or two in the casino, walked to a couple of other
hotels to see what it was like there, and did one of those time share
seminars, just to blow some time before I got to go to my room at
Bally's. And, I vow never to do a time share presentation again ;)

I haven't read the other posts yet, but here goes:

This is common in the flying world. Buying an airline ticket is in no
way a guarantee on anything. You may miss a connecting flight through
no fault of your own. Your luggage may be lost. Get the picture?

You should count your blessings that you got your luggage that same
day at all! I know people whose luggage has never been found at all.


I know the first day of your vacation sucked, because it sounds like
that's the attitude you have. What if your attitude had been, "Oh
well, we're on vacation, let's make the best of the situation?"
Charge a swim suit or tshirt and shorts and hang out by the pool, get
some cocktails, do some gambling.

You really don't have much to complain about. You're taking minor
things that airline travelers deal with ALL THE TIME and making a huge
case out of them. Chill.

There is a disturbing sense of entitlement (and overuse of exclamation
points) that appears to be the trend with many of the letters here. I
work in customer service. All day long I deal with people calling and
blatantly lying, changing their names, coming up with ridiculous
stories to get free products and large checks. I want to bite my hand
off every time company policy compels me to grin and send. I thought
these lowlifes, these cheats, were the worse common denominator of US
consumer. I was wrong.

What's worse is someone blessed enough to be able to afford a vacation
to Las Vegas who feels she has the right to demand even more financial
gain because she had to go swimming on day two instead of day one of
her illustrious vacation, and instead was likely forced to gamble or
see a show on day one instead of day three. What's worse is someone so
convinced that the world owes them the life they're lucky enough to
have that a perceived infringement upon their privilege sends them
into a exclamation point fueled fury. At least half of the people who
call me and lie to get free coupons for household goods have the
motivation of low income (evident in the fact that the items of
necessity are the ones most often scammed). Your motivation is pure
self-entitlement, and it's sad.

I'd say I hoped something happened to you to help ground your
priorities, but that would be mean of me. Instead I'll say I hope you
learn to appreciate what you have, and learn to be a little more
forgiving when imperfection if forced upon you.

So you weren't able to enjoy an entire day of your vacation because
you didn't have your luggage for 12 hours? Surely you could have
found something to do that didn't involve a swimsuit. Luggage delays
are very common with airlines these days and delivering your bags
within 12 hours is actually pretty impressive. You are not entitled
to any compensation because the inconvenience you experienced is very
minor and happens everyday - - it's just part of traveling by air.

Aw, poor baby. I'm crying for you.

Oh no! No swimsuits in Vegas? The beach capital of the world. Too bad
there's nothing else in that hick town to entertain you for the 12
hours you didn't have your bathing suit...

Maybe you could have used the delay time to brush up on your
grammatical skills? Hmmm?

Lost luggage is common - you got it back within 24 hours. YOU WERE
FORTUNATE! Get over it.

Gimme pig.

Hmm you had NO clothes for one day, imagine that. Weren't you cold on
the plane... what with you being naked and all?

Also, you went on a vacation to Las Vegas to swim? Give me a break!
There are TONs of other activities you could have enjoyed that day and
I bet you did. You don't deserve anything from them.