Grab A Cup Of Coffee And Read About Lowe's Bad Service

I KNOW JUST HOW YOU FEEL, WE ARE STILL TRYING TO GET THIS HASSLE
STRAIGHTENED UP...We shopped around in the appliance section for quite
a bit before we had to actually hunt a salesperson, after doing so we
discussed getting a chest style freezer delivered and asked about
getting some plywood delivered at the same time. We were informed that
this would not be an issue, when the guys delivered the chest freezer
they could deliver the wood on the same truck. We just needed to go to
lumber and get the number for what we needed.
> So off to lumber we went and after about 30 minutes of wander around
we finally sent my son to the cashier to ask for someone to come
assist us in lumber to get us the numbers( seemed no one was in the
lumber area at all). We then took the numbers back to appliances and
placed the order, expecting the next day delivery as advertised. Yet
another surprise...sorry we were told, you will have to wait until the
day after tomorrow. We smiled said ok made it clear that we could not
accept delivery before 2:30 so we could have someone available to
assist the delivery person in getting the lumber in the the house.
>
> Delivery day came, at 1:40 we got a call from the delivery driver,
he was on his way, we explained that delivery was to be made after
2:30. Deborah had to go to work at 2:00, I am disabled and my son
would not be in from school until 2:30.
>
> The driver informed us that his truck stopped at 3: 00 and he was on
his way.
> He arrived, he was alone, he got out of his truck unloaded a
forklift put the plywood and deep freezer on the forklift and
proceeded to unload the wood and freezer into the snow and dog poop in
the front yard. He said his job does not deliver indoors. His job is
driveway, sidewalk or garage delivery.
>
> It took some convincing but Deborah was able to get him to get the
freezer in the house, he did so begrudgingly thumping it up the
stairs, setting it in the kitchen floor and leaving without set up to
see if it worked.
> We were not only livid but furious. Deborah had to call in late for
work, to get the lumber in from the snow, on her own, and once she
brought the wood in we found the two sheets warped and the final sheet
broken.
>
> We called the store manager BRIAN, who was matter of fact about it,
I will talk to him I will get his side of it, we will bring you
another piece of plywood, but make sure we have access to get the
broken piece..
>
> I just feel this is very poor service...on all points and it seems
that someone should be aware of it. Im not usually in the habit of
making complaints quite the opposite I like to commend the better
habits. This just could not be over looked.
So redelivery has been set for after 10:00 Saturday... we waited until
4:30 pm all day no phone call, no messages, no delivery of the new
piece to replace the broken piece and In the mean time we got to
looking at the receipt and realized we had been over charged as well.

So back on the phone with "Brian" who says come on in we will refund
you the money and then ring it up at the sale price.

It is now 5:00 we leave to head off to Beavercreek to Lowe's where
this 12 yr old looking rooster haired boy with the "Oh God just
hurry up and get out of her so I can text my bff and gf look" comes
up and he is "Brian" We again explain we still have not gotten our
delivery, he wants to know if we have a truck... no that is why we
asked for delivery, and look dud not not a spelling error I meant dud
I am using a cane does it look like I am going to carry plywood?
Well they could still deliver it today, that is funny when they
delivered before they said the truck stops at 3:00... do off to the
refund part... they go to the register, because now there are two of
them... and began to do something it took two of them to do, when
suddenly they turned the register screen around and said it will be
$169.00....??????????????????? EXCUSE ME NO NO IT WILL BE $17.00 THAT
IS WHAT YOU OWE ME!!! Oh we don't do that we sell it to you first at
the Sale price and then we refund the money back into your account in
7-10 days.... WHAt? or we can give you a gift card for the $ 17.00
for use in store only. AT THIS POINT I DO NOT WANT TO SHOP IN THIS
STORE EVER AGAIN>>> NOW I CAN UNDERSTAND IF IT WERE MY MISTAKE, IF I
BOUGHT THE WRONG STUFF AND RETURNED IT, IF I DIDNT LIKE THE COLOR AND
RETURNED IT, BUT THIS IS THEIR MISTAKE, THEY WROTE IT UP WRONG, THEY
RANG IT UP WRONG, THEY DELIVERED IT WRONG, THEY BROKE PART OF THE
ORDER THEY STILL HAVE NOT MADE THAT PART RIGHT AND NOW THEY WANT ME TO
BUY IT AGAIN... OR TAKE A GIFT CARD. We took the gift card just to get
out of there, we still have the broken wood which they will come for
Monday after 2:30( of course they will) and pick up the old
wood...that is broken in two directions...
I even contacted the main customer service... their comment was not
much different than Brians... "we will talk to the store manager
regarding your concerns" perhaps they should get "BRIAN A COLORING
BOOK"

JUST BE FORE WARNED... WHEN DEALING WITH LOWES THEY HAVE NO IDEA WHAT
THEY ARE DOING IN BEAVERCREEK OHIO ANY WAYS, AND IF YOU HAVE TO GET A
REFUND EVEN IF IT IS THEIR MISTAKE YOU WILL HAVE TO TAKE A GIFT CARD
FOR THEIR STORE ONLY...
I PERSONALLY WILL DISUADE ANYONE I KNOW FROM GOING THERE, AND WHEN
THE $17.00 IS SPENT I SHALL NOT GO THERE AGAIN EVER... RT.REV.
THERECA TUCKER

Expect the same bad service at the Lowe's stores in San Bruno. During
my most recent home renovation, I had to wait two months for my
refrigirator, overpaid for my gas range (they lost the one I wanted) I
was lied and felt disrespected throughout the entire process. Three
years ago I used the same stores without any problems, this time
around I had the most horible experience in my entire life. I will
not shop Lowe's again.

They do not care about the customer.

wow!!! all those words in one paragrah!!!

It does not matter how this was written, I think it was written very
well. Lowe's and Home Depot in my area have bad customer service
anyway. It does not matter where the store is located. Customer
Service is a thing of the past. I have had similar problems with
Lowe's and Home Depot. I have complained to the management at the time
of the incidents. I still recieved no satisfaction so I have used this
site for complaints. Now the it seems that even if companies get a
letter from here , it does not matter. They just do not care. No, I am
not using paragraphs.

Use them!

I agree with the customer. This type of service is unacceptable. I
have a Lowes and a Home Deopot, both 5 minutes from my house. I have
attempted on more than one occation to buy at the Lowes because I do
not want to spend all of my money in one place, like people do with
Wal-mart.

But every time I go in there no one can ever help me find what I am
looking for.

During my last visit I went in search of those small rolling wheels
for the shower doors. I started in the bathrooms department. Then
bathrooms sent me to hardware, then hardware sent me to plumming, then
in plumming there is no one there. I could not find them in plumming
by myself. Frustrated, I just left and went to Home Depot. They
directed me to where I needed to go and I found what I needed. I also
picked up a few more items while I was there.

I really don't plan on going back to Lowes any time soon. I mean price
is not an issue; they are about the same on every item as Home Depot.
But the service at Home Depot is much better than Lowes. Period.
They will have to lure me in with some type of promotion if they want
me to given them another chance because I don't plan on retu

If you had bad service, letting the company know is helpful. However,
you could have done so in a quarter of the space.

I would have suggested that you left out your comment of trusting you
on the price of the hose. The point of sale system may have required
more information about the item to adjust inventory.

I, like others have already pointed out, would have suggested not
purchasing from them if it upset you that bad. You ultimately vote
with your dollar and, as such, have told them you were okay with their
service.

I was the woman that approached her and she was not at all rude or
discourteous. I was ovbious though that she was treated poorly and
this store is always like this. It is the "only" store of it's kind
in at least 40 miles and especially now with the gas prices customers
in this area are almost forced to go there. I am shocked at very few
people have any compassion for her. I have worked in customer service
field for over 20 years and "never" treated anyone like this even when
they were rude to me and didn't have the trainers that worked for me
train the sales associates to treat customers poorly. There is always
an answer to try to treat people how you would like to be treated but
that seems not to be in fashion now.

A.) Paragrapghs PLEASE!

B.) A little less sarcasm would do your letter well. I understand you
are upset and have every right to be. But calling the employee
"Unconcerned lady" just shows you to be petty and immature and doesnt
reflect well on you.

C.) You could have saved yourself a lot of time just by getting the
sprayer yourself. Should you have had to? No. Probably not. Would it
have killed you to do it? Certainly not. And the customers behind you
that you were so worried about would have been grateful to you.
Sometimes in life we have to just handle things ourselves.

D.) "I spent $1055.00 in Lowe's the day I received the worst service
of my life!" This is completely YOUR fault. You should have walked
right out the door and stopped by the customer service desk on the way
out and told the employees that since they didnt feel like doing
anything they just lost a $1000.00 dollar sale and you would be
letting their district manager and company president know about it.
The fact that you stayed there and accepted that treatment and then
PAID FOR IT only proves to them that you accepted it.

E.) I want to clarify here that the employees were most definately in
the wrong here. If, of course, everything went the way you said it
did. But to prove to them that you WONT take that kind of treatment
would have been to walk out. Not spend that much money and then write
a letter to complain about it. You said you would drive 25 miles and
then another 25 miles to go to another store. Yet you didnt. I hope
you hear something back and I hope they make it up to you but next
time I hope you let your actions prove your words.

By the way, we ALL work hard for every penny we make.

you need to break up your writing into paragraphs it will make it
easier to read

It should be a federal law that everyone who resides in the United
States of America has to work in a retail environment for a minimum of
6 months before they can get a driver's license.

i had a range issue with it catching on fire and i shared it with the
team lead at the lowes on coliseum blvd in ft wayne and told him that
frigidaire was doing nothing eventhough it was proven that it was a
defective unit and he said kudos to them because they should stick to
their warranty and if i wanted service i should have purchased an
extended warranty.

"mind you I told him the waterhose sprayer was $5.97, but I guess he
didn't believe me. "


ARRRGGGGGGG When will people realize that price isn't enough and most
computers will require some sort of sku?

And people will lie for a cheaper price, so I don't blame her for
checking it out herself.

1) It is so annoying when there are lots of people waiting on one
cashier. I understand where you are coming from there.
Unfortunately, that's where my understanding ends.

2) If there is one cashier, there is one cashier. The people at
customer service are not cashiers, and there didn't happen to be
anyone in their lines at that moment. That didn't mean they could
just all go man registers. Anyone who has worked in customer service
can tell you that the minute you leave your "post," a swarm of people
who need whatever it is you do will descend upon it.

3) If an obviously "livid" person came roaring up to me and asked for
the customer service number, I would probably just give it to them and
let them take it from there myself. I have learned there is no future
in trying to help someone who is spoiling for a fight. From the tone
of your letter and the way you describe these events, I would be
willing to bet you were belligerent. When will people realize that no
one wants to help you when you are obnoxious?

4) "The saddest part of it all is that another customer noticed how
upset I was when I was leaving." You are right there, that is pretty
darned sad. If you were so upset that a total stranger noticed it,
you need to work on your self-control, maybe check out an anger
management class.

5) You are writing a letter to a corporation. That means you should
be using professional language, or at the very least proper grammar.
I would suggest that you calm down, think about what happened and
whether your attitude was at least partly to blame. Then, if you still
feel you have a complaint, re-write this mess into a clear concise few
paragraphs. Maybe that will accomplish something.

I read the entire letter. Its not *that* long, its just that the
writer failed to use paragraphs.

Anyway, overall I'd say the writer did experience bad service due to
the customer service desk employee.

Comments: surely the writer did not really expect the cashier to leave
their register to retrieve an item that was "10 seconds away" (why
didn't the letter writer get it then??) For future reference: no
employee at any store I'm familiar with can leave the register and
walk around the store.... As far as the employees standing around,
they may be associates assigned to the floor and are not cashiers and
therefore cannot ring up customers. I will agree though when a store
is busy, it doesn't look good to have employees standing around.

You should have spoken to a manager if you were THAT upset.
Personally, I get annoyed at long lines but I don't get so upset that
people around me notice and comment. I would be embarassed if that
happened and it would be a reality check that I need to get control of
my emotions.

P.S. If this was the worst service of your life, I envy you.

Sorry :) I'm sure you didn't intend to have no paragraphs, you seem
like you have a good grasp on how something professional should be
written.

I wasn't even going to comment. I figured it ould be overkill since
it is obvious but....


This letter should have paragraphs!

:)

but if you're going to comment about the grammar of others, you
shouldn't use a double negative in your post.

"I'm sure you didn't intend to have no paragraphs"

Sorry, I just think it should be fair game.