A&W Put Me In A Real Pickle

I have boycotted A&W all together. They have screwed up my order a
dozen times now. This not acceptable. So now I go to Pizzahut or
DairyQueen whenever I want to eat out. Serves them right.
If you ask for pickles you should get pickles. If you ask for a baby
burger with extra pickles and they give a cheeseburger with no
pickles. What would you do? Obviously some of you are not big Pickle
fans.
And if you do dare to venture inside they screw up your order even
worse. It once took me 45 minutes to get my food and they screwed it
up. So it was another 10 minute wait. At least at Dairyqueen they give
you extra pickles and they don't charge you for it!!!

Sorry to hear it, but it's no skin off my apple.

What I find odd is that they charged you for extra pickles. I have
never been charged extra at any restaurant.

Yes I know the store needs to make money but what is next? Do you have
to pay for ketchup for your fries?

Back in the early 70's my firm represented the A&W retail drive-ins.
A&W was one of the first fast-food franchises in the fast-food
industry. As for the letter above, it sounds like an innocent and
innocuous mistake. No harm, no foul. -- The Ad-Man

Hey look, Bubble Bass has posted on PFB!

Somebody will get the reference eventually...

So just tell them that they forgot the pickles, it was an accident.
No need to have a fit because of it.

And here I thought that this was a letter about root beer, dang.

You want them to fire everyone who works in the kitchen because they
forgot the pickles on your burger? Maybe you should apply to work
there since you are obviously perfect. You would have no problem
putting together hundreds of burgers every week and not making one
single mistake at all, right?

Now, seriously, if you were at the drive-through, you were probably
out of luck once you drove off. If you were in the restaurant, did you
go back up and ask for pickles?

OK, if I were the person at A&W made to answer this letter, I'd write:
"Dear Customer, please accept our sincere apologies. We are refunding
your 10 cents for the pickles you did not receive. As a token of our
regret for the inconvenience you were caused, I enclose an additional
10 cents with which you may order extra pickles at your next visit,
with our compliments. Love, A&W." Then I would tape two dimes to the
letter. I wonder if that would satisfy her?

Your grammar and spelling are appalling.

That being said, BWAHAHAHAAAAAA! Hire new kitchen staff? Over .10
worth of pickles?

LMAO!!!!!

It seems to me that sending a letter to a company with a complaint
should involve a complaint that the company (well, the upper/executive
management of that company) can actually address.

If you constantly get messed-up orders at the same restaurant, and
you've talked with the shift supervisors or other manager-type people
to no avail, THEN you can draft a complaint to the company's
headquarters and complain about that restaurant.

But I PROMISE you, no district office or headquarters is going to give
this complaint or any other complaint like it the time of day. They
will delete it/toss it/maybe even laugh about it ("Hey Joe, get a look
at this complaint! Do you think she actually thinks we'll deal with
this? Bwahahaha.")

It's letters such as this, and the ridiculous GIMME letters, that will
render this site 100% ineffectual. Companies will just disregard
anything they get with a "PlanetFeedback" tag line.

For the love of pete folks -- use this power for good, not for
stupidity.

No pickles?! Oh, my God! Call the media and alert them.

I guess I don't see what the big deal is here. I can see that you
would obviously prefer to get what you ordered, I think anyone would,
but at the same time, it's just some pickles. If you are that
concerned, it takes just a minute to check before you drive off.

The man has a legitimate complaint, and you tell hime to make his own
food?. He paid A&W to make his burger -- THAT'S WHY HIS ORDER IS
IMPORTANT, yes even the pickles!

Your advice about talking to a "manager" is great except for one
detail - many of them don't care either. We have a dreadful Wendy's
here in town, and a couple of years ago I actually went to the trouble
of calling the owner to complain about the filth and mayhem we
encountered in the dining room one night. His first reaction was anger
at me as in "How did you get my number?". Then he listened for ten
seconds before telling me he'd heard enough, gave me an insincere
"Thanks" and then he hung up.

This was the OWNER of the restaurant, and he acted like he could care
less. If he doesn't care, why should the managers who work for him
take complaints seriously?

a) the letter writer is a female.

b) it's "couldn't care less" - not "could care less".