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Blockbuster's Deceptive Late Fee Policy

Posted Wed May 3, 2006, by Katie S. written to Blockbuster, Inc.

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I checked out a movie on a Saturday evening and was told it was due on Monday. Assuming the store followed the No Late Fee policy, I returned it the following Monday to avoid a charge for the movie itself (after one week). I was told I had a $20 late fee and that this particular store was not a corporate Blockbuster; therefore, they did not practice the no late fee policy. At no point during this time period was I informed of the accruing fee or policy.

I know it is not necessarily possible to get my money back. I would just like an explanation as to why these non-corporate stores do not inform their customers of their policies when it is assumed by many due to the prevalent tv advertisements, etc. Also, they should contact customers if they are indeed building up a hefty late fee.


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by Sonya James Posted Thu July 27, 2006 @ 4:33 AM

Why on earth did you return your movie that late? Did you really need
it that many days? The answer is no. Even if the store you rented at
was a corporate store with the no late fee policy, you would have been
charged because at 7 days past the due date your movie changes from a
rental to a sale because you kept it so long. TURN YOUR MOVIES IN ON

by Gir-_- Posted Wed July 19, 2006 @ 1:14 AM

I use to work at blockbuster.

And basically they tell you your due date for 'Certain' reasons.

My store was non-corporate but we still followed the no late-fee
policy *shrug*. All employee's are advised to tell the customer their
due date.


by tickytack Posted Mon May 8, 2006 @ 8:25 AM

You said yourself in your letter that this particular store is NOT a
corporate Blockbuster; therefore, what did you hope to accomplish by
writing a letter to corporate headquarters?


by Aleyria Posted Mon May 8, 2006 @ 1:59 PM

Good point!


I'll second that! by Venice Mon May 8, 2006 @ 3:38 PM

by Venice Posted Mon May 8, 2006 @ 12:51 AM

When I read your letter the first time, I figured someone else would
comment on the very first sentence, but I notice that it hasn't
happened, so I'll do it.

You say, "I checked out a movie on a Saturday evening and was told it
was due on Monday." If you were told it was due on Monday, why would
you assume you could keep it for an extra week and return it the
following Monday with no late fee?

Unless I'm missing something, I really don't know why there was a


Late Fees by Aleyria Mon May 8, 2006 @ 1:58 PM

I figured there had to be an explanation by Venice Mon May 8, 2006 @ 3:36 PM
by MrCrash3 Posted Sun May 7, 2006 @ 11:58 PM

ASSUME NOTHING! never ever just assume. What is a store supposed to
do? Explain policy to every customer at the register? Yeah those would
be some long lines at the checkout.Even the tv commercials have
disclaimers at the bottom stating many stores are independently owned
and operated and may not have the same policy.


by Iconophiliac Posted Fri May 5, 2006 @ 7:25 AM

The policy is very well-known. When you think about it, Blockbuster
has to start implicating fees at SOME point or they would be basically
giving out their movies for a rental price.

Plus you were at a Blockbuster that didn't even participate?! Didn't
you get a clue from the lack of advertisement of the promotion?
Didn't it say on the receipt when the movies were due?!

We Canadians are really used to this, seeing a promotion on a
commerical... oh..wait, that's for America only.

Don't assume.


by Peregrina Posted Fri May 5, 2006 @ 12:18 AM

Don't ever assume. If you aren't sure of a policy or find yourself
'ass-uming' something, then ask.

It would be nice if businesses would contact customers who are behind
in payments or accruing late fees, but that's not their
responsibility, it's ours as consumers.


Re: Blockbuster's Deceptive Late Fee Policy by CrazyRedHead Sun May 7, 2006 @ 9:23 PM

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