I Just Wish Wendy's Wasn't So Order Accuracy Challenged

Oh, and to the boycott thing us employees dont give a damn if you
boycott or not, I would be thrilled so I dont have to deal with stupid
customers.

Excuse me, I'm 17 and a employee of Wendy's. You are obviously rude,
and don't know what you are talking about. It's not so easy to just
borrow a case of Dr.Pepper from another store, and we work our
hardest. I tell you what, even though Im 17 and this is just a job to
get me thru high school for $5.25 and hour I dont give a damn if you
have cheese on your sandwich why dont you just pick your lazy ass
hand up and pick it off.

I too have the same problem. I went Wendy's and ordered a burger and
told them no cheese. So the guy taking my order says "you want no
cheese"? and I said yes. He then yelled back at the people working in
the kitchen and told them no cheese.

So when my burger came it had cheese on it and I went and showed them
and complained about it. The guy at the front counter told me "that's
ok we did'nt charge you for it!

Businesses will treat us like this if we keep going back. BOYCOTT!!

I agree with your complaint about wendy's. There is a wendy's that i
used to go to in NY and i would order a spicy chicken sandwich meal
and ask for only cheese and mayo and of course they would put
everything else on the sandwich except cheese. I allowed this to go on
a few times and then i got smart and stop going there. I don't know
how hard it is to just to put cheese and mayo on a sandwich. In the
end i learned my lesson.

30 times you could've said "hamburger ... no cheese"

and "borrow dr. pepper from another store"? That's a ridiculous
request.

James ... please comment

Compensation? if you are dumb enough to PAY for the cheese then you
don't deserve compensation. 30 times you noticed that they charge you
for cheese and 30 times you have paid for it? do you not tice the
extra 30 cents on your bill????!!! i want compensation for having to
see you people waste time in a line at wendy's.

I like Wendy's double burger, but without the mayo and cheese. When I
order it that way, nine times out of ten they serve it with cheese! On
one visit they had to make three burgers to get mine right.

These errors cost Wendy's a lot of money and you'd think the
management would figure a way to solve the problem. IMO the system
they use is "paperless" and this leads to errors and confusion for
non-standard orders.

Boy, James you'd think that after getting bad service 30 times you
would get the impression that the service in that Wendy's sucks.

After a few time of it being wrong I would just stop going there, but
then that is me. But then we have three Wendy's all within a 5 mile
radius from each other.

My problem is not getting cheese on my burger.

Maybe the OP and I can meet somewhere after going to Wendy's and he
can give me the cheese.

God does that sound unintentionally dirty or what?

Very good letter, James, thank you for sharing your feedback!

I wonder if you've looked at the receipts for any of these
transactions - is there indeed an additional charge for the cheese you
didn't ask for? If so, and if you still have the reciepts, I think
that you have a good case for asking to be reimbursed by the company.

Very good letter, James, thank you for sharing your feedback!

I wonder if you've looked at the receipts for any of these
transactions - is there indeed an additional charge for the cheese you
didn't ask for? If so, and if you still have the reciepts, I think
that you have a good case for asking to be reimbursed by the company.

"Fool me once shame on you, fool me twice shame on me"

What do you think happens when you're fooled 30 times?

I agree with you that its ridiculous how often they get it wrong but
honestly whats more ridiculous is not only that you keep going back
but that you dont even check the order before you leave! You're really
displaying less sense then the employees.

A #1 is a Single - it doesn't show cheese on the menu. I've never had
anyone ask if I want cheese when I order that, only if I order a #2.

Wow...ordering a #2 sounds so wrong and icky....

It's up to Wendy's to decide if you're due any compensation, but I
would personally find cheese on a burger I'd asked to have plain
pretty annoying. That'd be like me getting onions on *anything*. I
despise onions, and always ask to have them left off. If they, by
some miracle, still make it into my food, the food is completely
inedible for me....and it really ticks me off.

Is the #1 a cheeseburger meal and you're just asking for it (albeit
not so clearly) without cheese? If that's the case, they're not
overcharging you - they're just charging the going rate for the #1.
You can't expect them to lower the price of an item simply because you
want it with fewer ingredients. Especially since, I believe, fast
food places have prices programmed in, so all the cashier would have
to do would be to hit the button for #1.

As for the "plain and dry". Well, I agree that "no cheese" is a bit
more concise. Granted you used it THIS time (indicating that "no
cheese" is not your standard terminology). But what I don't
understand is why you would a) continue going to that location; b) not
complain to the manager after it happened more than once; and c) just
didn't order a plain hamburger to begin with.

As for the Dr. Pepper, I find it ironic that you're complaining about
your wasted time getting your cheese problem fixed, yet were more than
willing to wait for someone to schlep over to the nearest Wendy's and
"borrow" some Dr. Pepper syrup, bring it back, get it into the machine
and then pour you a drink. I laughed out loud at that one. "They
could have borrowed some". Uh, no - doesn't work that way. Why
couldn't YOU have just driven the two miles to get some. Or go to,
oh, I don't know... a supermarket or convenience store?

I agree it must be frustrating to get your order incorrect all the
time (though I do think 30 times is an exaggeration; I find it hard to
believe anyone would keep returning after more than two or three
mistaken orders). Further, you didn't even say which location this
was.

As for saying "I expect to be taken care of with food vouchers",
well... that just comes off as a demand and not one which I,
personally, would honor.

Honestly, you paid 30 cent 30 times? Really, when you paid your bill
didn't you notice the extra 30 cent? Right away you should have known
that there was cheese on that cheeseburger.
If you really paid extra for a meal 30 times by accident, I need sell
you a couple of items:
-- A magic string for 25.00.
-- Empty can of beans, (Eat by Elvis) for 150.00.
-- Dirty plate, (Used by the Queen of England) for 200.00
My email is capellafella@yahoo.com

Used by the Duke of Earl. $150.

Instead of ordering the #1 (which is a cheeseburger), why don't you
just ask for a hamburger meal?

I have also never heard of the term "dry" with reference to a burger.
If you mean no cheese, say no cheese, don't make up some goofy term.
The one time you did specify no cheese, it could have been a mistake.
I think that when the person doing the ordering punches in a #1 that
the person making it assumes it is a cheeseburger. It would be odd the
order a cheeseburger with no cheese when you can order a HAMBURGER.

So they were out of Dr. Pepper, big deal! Things happen, and if you
wanted Dr. Pepper so much, you should keep some in your car. Or tape a
few cans to yourself. That way you would never be without the almighty
Dr. Pepper.

No, this Wendy's cannot borrow the Dr. Pepper syrup from another
Wendy's. Each store has their own budget and I think they would like
to follow it. And why would they borrow some when they knew it was
coming in the next day? Oh I forgot, you were visiting. They should
have had the Dr. Pepper jet fly in and refill it right away, they
wouldn't want to lose YOU as a customer.

As for the $9, forget it. It was YOU that chose to drive away with
cheese on your burger, and if it were that important, you should have
done it immediately. I have a feeling you just found some old receipts
and figured you could complain yourself into a free meal. It's your
own fault.

In conclusion, when you want a cheeseburger with no cheese, do us all
a favor and order a hamburger.

Thank you, that is all...for now.

I agree with the other poster, you returned to the same location, not
once not twice, but 30 times. Why go back. Also is it really that
upsetting that they ran out of Dr. Pepper only once that you were
there.

I worked at a fast food restaurant during a summer in college and I
have never heard the expression "dry" used to mean no cheese... so I
can understand the employees asking you if you wanted cheese. While
you do say you specified "no cheese" last time, you probably would
have saved yourself some aggravation if you'd thought of this sooner.
Although granted I can see how frustrating it was when you STILL got
cheese the one time you did specifically tell them you didn't want
it.

But I don't get why you want free food... why keep going there if they
can't get it right?

Why do you keep going back to this location, if there is another only
2 miles away? It seems the extra miles would be worth it to avoid the
obvious frustration you feel. And I agree with the others, when you
order make sure to say 'and no cheese!' I only ever get cheese and
mayo on my burgers because I don't like limp veggies. I always make a
point of saying, 'cheese, mayo and meat, only.'

Maybe if you ask for cheese they'd leave it off.

But why on earth would you keep going back if they always get it
wrong? You said you've gone through this ordeal about 30 times.

As someone who also likes her sandwiches condiment and topping free, I
do understand your frustration.

I have taken to making my order very specific "Plain - just the meat
and the bread. Nothing else." And even then I've had order-takers look
at me in surprise and ask "Nothing at ALL?"

Apparently, we plain-burger lovers are an oddity.

Realistically, however, the way to improve the accuracy of the orders
at your local Wendy's is to talk to your local Wendy's. Even if that
means going back to the store, or bringing it up at a later visit, or
checking the bag each and every time you order.

when out of a product most stores do "borrow" from each other WHEN
that other store HAS the product to give.

On any of the thirty visits that they got it wrong did you tell them
or ask to speak to a manager. One time of forgiving I understand but
if they repeatedly got my order wrong I would have went inside and
told them, especially if I was paying for cheese when I didn't order
it. I too do not like cheese on my burgers and I have been to places
that will mess that up. If the repeatedly do it I go back and tell
them so that can correct this in the future.

Stop going to the location that messes up your order. You stated so
yourself, there is another location nearby, go to that one.

Instead of plain and dry, why not just say that you do dnot want
cheese, either. I am one to eat plain hamburgers and I always specify
PLAIN and NO CHEESE and it is never an issue. Just a suggestion......