Nextel, Sprint is ruining you fast!

I just had a really fantastic experience with Nextel/Sprint via email.
After 4 years of being a customer, my work decided to change
providers and I no longer had any use for the Nextel. I emailed
customer service to find out how I should go about canceling the
account without having any early termination fees and he replied that
all I had to do was to reply to his email. I did that then didn't
hear anything back for about a week. So, I emailed them again this
morning and he replied (within 10 minutes, I might add) that my
account had been successfully cancelled.

The great part is that they did exactly what I asked of them without
trying to offer everything in the world to keep me as a customer AND I
have EVERYTHING in writing, including confirmation that my account has
been cancelled. No one can dispute that should there ever be a
problem in the future.

So, my attitude towards Sprint/Nextel right now is a positive one.
Hopefully I won't get a bill in a month charging me an early
termination fee.

I honestly dont understand why Nextel would merge with Sprint. Sprint
has such a bad rep and Nextel used to be a pretty good company.

As Dragonflygrrl stated you really need to find out WHY your service
was interrupted and then CALMLY try and get the situation resolved.

It seems like many of Nextel's and Sprint's customers are having
issues even now, after the merger should be finished. I'm not sure
why, but these two companies seem to be having trouble getting a clear
cut policy figured out. I'm also not sure why they decided to
continue on with the appearance and branding of two separate
companies. I think that has caused more problems than it has solved,
but I'm not an expert on business, and they must have there reasons.
Anyway, there are two things about your letter I'd like to point out.

1) Is it possible you have a past due balance on this account? You
don't say whether the $343 is on one bill or more than one, and that
would make a difference. Lots of people with spending limits make the
mistake of thinking that if they don't go over the limit, they don't
have to pay the bill. This is an understandable mistake, but
nonetheless a past due balance, if left outstanding for long enough,
will result in a service interruption for anyone, spending limit or
not.

2) I can understand why you would be upset by this, but I would advise
you to calm down, think about the problem and how best to communicate
it in a professional manner. Companies get a lot of complaint
letters, and unfortunately it seems that the angriest letters often
get the least results. Also, make an effort to be calm and polite
when you speak with Nextel/Sprint's customer service reps on the
phone. The person you are speaking or writing to is in all
probability not responsible for the problem, and they will be more
likely to help you if you remain civil and professional.

I hope Nextel/Sprint get all these bugs ironed out, it seems like it
is causing a lot of unhappy customers!

dragonflygrrlpfb@hotmail.com

Your absolutely right... nextel/sprint sucks. The cellular service
itself is awful (dropped calls all the time, dead areas are
everywhere, etc) and customer service is even worse. I tried calling
with a question about my account and after giving my account number
*off the bill*, they said the account didnt exist. I was transferred
more times than I can remember before I got it straightened out. I was
told there's Nextel, Sprint and Sprint together with nextel. As a
customer.. that is CONFUSING!
Good luck... you're gonna need it with this company.

I have founf that actually going into a store instead of *2 works
wonders.

Why not just pay the bill?

will you get off your butt and turn off your caps lock? i think that's
only fair.