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 Nextel, Sprint is ruining you fast!
Posted Wed May 24, 2006, by Michael G. written to Nextel Communications
Write a Letter to this Company | Rate this Company
I have a $500 spending limit on my account, after the 2 month battle over a deposit that was made by and lost by YOU, the account has gone out of control. Even though the issue has been worked out with the deposit, now my account is suspended at $ 343.00 which is UNDER the limit set by YOU. Why is my account suspended if it is under the damn limit??????
I called customer service they told me one thing and transfered me to the finance department for them to tell me something totally different and NOT OF ANY HELP!!!!!!
I WANT MY ACCOUNT RELEASED SO I CAN USE MY PHONE, I AM A TRUCK DRIVER, AND NEED MY PHONE, AND SINCE THIS IS ANOTHER ERROR ON YOUR PART, I WOULD LIKE IT IF SOMEONE WOULD GET OFF THEIR BUTT AND FIX IT, SOMETIME REAL SOON!!!!!!!!
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by Anita_New_Name Posted Thu May 25, 2006 @ 4:55 PM
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I just had a really fantastic experience with Nextel/Sprint via email.
After 4 years of being a customer, my work decided to change
providers and I no longer had any use for the Nextel. I emailed
customer service to find out how I should go about canceling the
account without having any early termination fees and he replied that
all I had to do was to reply to his email. I did that then didn't
hear anything back for about a week. So, I emailed them again this
morning and he replied (within 10 minutes, I might add) that my
account had been successfully cancelled.
The great part is that they did exactly what I asked of them without
trying to offer everything in the world to keep me as a customer AND I
have EVERYTHING in writing, including confirmation that my account has
been cancelled. No one can dispute that should there ever be a
problem in the future.
So, my attitude towards Sprint/Nextel right now is a positive one.
Hopefully I won't get a bill in a month charging me an early
termination fee.
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Awesome!
by dragonflygrrl Thu May 25, 2006 @ 5:12 PM
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by dragonflygrrl Posted Thu May 25, 2006 @ 5:10 PM
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Sorry, I'll try in future to be perfect the first time around! ;) You
must realize by now that I am unable to let a grammatical or spelling
error rest, especially if it's mine! Feel free to ignore my little
self-corrections, provided you understood what I was trying to say in
the first place.
Thanks for the sweet words about my posts. It's good to be
appreciated.
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by kirsten Posted Thu May 25, 2006 @ 9:38 AM
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Your absolutely right... nextel/sprint sucks. The cellular service
itself is awful (dropped calls all the time, dead areas are
everywhere, etc) and customer service is even worse. I tried calling
with a question about my account and after giving my account number
*off the bill*, they said the account didnt exist. I was transferred
more times than I can remember before I got it straightened out. I was
told there's Nextel, Sprint and Sprint together with nextel. As a
customer.. that is CONFUSING!
Good luck... you're gonna need it with this company.
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Why not just pay the bill?
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will you get off your butt and turn off your caps lock? i think that's
only fair.
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