Rude Manager

I agree with you! Instead of these lazy idiots getting their act
together and serving the customers in 3 minutes or whatever (which
would be nice)they spend more time walking orders out to parked
cars...which completely goes against the point of the drive thru. I am
sure that corporate has put much time, effort and money into timing
service...so why would they set unrealistic expectations?? By going
around the rules these minimum wage idiots are misleading those trying
to make the service better and faster. I can't believe corporate
allows this...it is cheating and lying to purposely mislead.
Not all fast food places do this either...which proves faster service
is possible...just get better employees.
And if it's too stressful...get a different job!!

Get over it.

I can understand that it is frustrating to be told to pull forward,
which means you are going to have an additional wait time, when you
are at a fast food restaurant and looking for quick service.
Especially when it happens repeatedly. Although I don't believe that
the management is doing this purposely to annoy you, combined with the
fact that they will not respond to your complaints about their
beverages it becomes very clear why you are upset.

I hope that Burger King will choose to respond to your letter, and
that if they do not, you will take your money elsewhere.

Thank you for sharing this feedback with us!

holy crap this letter is SO important. god forbid you have to pull up
to get your damn food!!!

What on earth does it possibly cost you to pull your car forward a
whole five feet? It's not like they are refusing you service, or
making you go get the food yourself, they just want you to pull
forward. In your car. Big deal. The Taco John's near my house
commonly asks me to pull forward when I order Mexi-Rolls. One time I
asked why, and the woman taking orders explained that because
Mexi-Rolls must be made to order or they get gross and soggy, it would
make their window times look bad. I have no problem with making
someone else's life a bit easier, so I happily pull forward and wait
for my food five feet from where I ordered it. So far, the world has
continued to spin.

Why you felt the need to throw in a semi-valid complaint about the
Coke is beyond me, but that is the only part of your letter that I can
even partly sympathize with. To say they "refuse to acknowledge these
complaints," is a touch ridiculous, though. Even if there is a
problem with the Coke, the manager isn't a Coke machine technician,
and can do nothing about it other than change out the syrup, which may
or may not solve the problem.

This letter just strikes me as mean-spirited. Refusing to do
something that will cost you nothing is simply contrary, and that
really irks me.

dragonflygrrlpfb@hotmail.com

As an assistant manager at a burger king in canada..i will gladly
respond to this complaint.. now the first complaint was that he was
rude that you didnt pull up while waiting for you food? well in these
days and age, so much stress is put on the employee's and manager's
because of the service timer that is in the drive thru and believe it
or not if you continue to have service times at an average of 3 or
more minutes then someone from head offices will come and put more
pressure .. even to a point where your job is on the line.

Now personally i dont think pulling every car is the answer, but DOES
it really matter where you are waiting, either at the window, or
pulled off to the side? no, so if he asked nicely that you pull off to
the side, then maybe you should have pulled off.. chances are most
other customers are actually pulling off to the side?.. my question to
you is, what did you order? ..

Now as for the COKE lines getting checked out and the coke not tasting
right, i am an avid coke drinker (i.e. 2 litres a day) and i know also
if it doesnt taste right, but normally only the restaurant manager is
the only one who can actually do something about it, someone from coke
comes out and cleans out the lines/resets the carbonated water stuff i
think as well... so the manager that is handling your order may not be
able to do something right then and there, as it would take a day for
someone to come out and fix the problem, how do you know it wasnt
already phoned in?

Because employees and managers (shift managers) are under constant
stress and pressure to ensure they get GOOD times, yes pulling cars
even if there are no customers behind them is required, and really as
a customer it wouldnt make that much difference, as long as i am
getting the same hot and fresh food that was ordered!

I will give you an example of how extreme they are with scoring you on
an audit and you can decide whether or not its stressful...first of
all i believe hot and fresh should be just that, hot and fresh..
meaning cooked to order... now our store had an audit and mind you it
was just front counter but we still lost points because someone
ordered a veggie burger and since we dont normally hold veggie burgers
as they are made to order, we lost points because it wasnt prepared
and handed out in 3 minutes or less, and another example is the
tendercrisp sandwich, when if not held in our holding units which is
only good for 30 minutes, and the most expensive sandwich cost wise,
we werent holding one and it takes 6 MINUTES to cook, so we lost
points on our audit again as it wasnt prepared in 3 minutes or
less.... its very stressful as combined with any number of little
things .. you can fail an audit all because of that, and yes service
times are a part of what they look at!

Oooh, good letter Mr. C! A missive about the quality of the fountain
drinks alone probably wouldn't generate much interest or
investigation. But I can almost guarantee that if the manager is
caught toying with the drive-thru performance metrics he's going to
regret it. That he may have been rude and hostile about it underlines
that even he knows exactly how important that number is to his job
security.

The first complaint is about an annoyance, and I agree with you. It
seems unnecessary, and most likely it IS to make their "customer wait
times" look better for corporate.

The second complaint, the Coca Cola, is a valid one. When fountain
pop doesn't taste right, it's because of (1) a bad mix of syrup and
soda water or (2) unclean lines/heads. Either way -- ick. I hate
getting fountain pop that's flat or has too much soda water and tastes
like diet pop.

I like that you mention that complaints to the manager have been
ignored -- quality of a product is at stake.

However... BK needs to know the location of the store you're
referencing.