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Get Some Paper Towels, Wendy's!

Posted Wed May 31, 2006, by Robert F. written to Wendy's International, Inc.

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Why no paper towels? How can this be sanitary?

First, allow me to inform you that I have many years of restaurant management eperience. Now on to my questions:

Why do you design your restrooms with door handles that pull inward, while supplying electric hand dryers but no paper towels?

Given that most Americans are too lazy or hurried to wait in line to dry their hands under a noisy electric dryer, most skip the wash and dry, and go straight to the door handle.

OK - think about this: John goes to the bathroom, wipes himself, then uses that same hand to open the restroom door. He then goes to his table and feeds his partner or kids french fries, using the same hand! YUCK!

I come along behind him, wash my hands, patiently dry them under the electric dryer, then I am trapped - how can I get out of the restroom without grabbing the handle? I could use a paper towel, but there are none. I could wait for the next person to come in, but that could be a while. I could use tissue from the toilet area - YUCK again.

Oh, and while I am at it - where do your employees use the restroom? Uh Huh - the same place I do. And how do they dry their hands? And how do they get out of the restroom without grabbing the handle?

Sanitation should be a top concern for you. Paper is recyclable, electricity is not.

If you feel you must supply an electric dryer, at least give courtesy to those of us who want to be clean and dry after visiting the restroom - give us paper towels.

Thank You.

Robert F.


Reply



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by torrie Posted Fri December 15, 2006 @ 8:50 PM

They're supposed to wash their hands when they go back to the line
anyway.. .even if they just washed them in the bathroom five minutes
ago.

Reply

by Leanne L Posted Sun June 11, 2006 @ 1:19 AM

At this point they should just make the door itself swing open rather
than have a handle because it's never locked anyway.

Reply
by JuliePie Posted Tue June 6, 2006 @ 12:48 PM

Great, so let's say you have some paper towels to open the bathroom
door. But then you go out into the restaurant, and touch the ketchup
pump, the napkin despenser, the chair, and all the other things that
the person in your hypothetical situation touched. Unless you go
around wearing rubber gloves all the time, you aren't going to avoid
all the germs.
My mother is one of the people who has to open the door with a paper
towel, and it drives me nuts.

Reply


Very Good Point by GuestsSuck! Tue June 6, 2006 @ 9:55 PM


that's true by Julie2071 Fri June 9, 2006 @ 10:45 PM


by Julie2071 Posted Sun June 4, 2006 @ 5:54 PM

Eww. I hate it when they have no paper towels becuase the dryers are
soooooo slow. I don't worry about opening doors though. I just wait
for someone to open it and then I pop through, or if no one is around
I'll just use my foot or put my hand in my shirt. I know that like 1
out of 6 people don't wash their hands after touching their ass, so
I'm definitely not touching that doorknob w/o a papertowel.

Reply

by mary jo Posted Sun June 4, 2006 @ 12:18 AM

Well, this is what I do. This is also what I teach my son to do.

Either use ONE finger to open the door and then remember not to use it
again....OR use the inside of your shirt.

It might be gross but at least you arent going to be sucking on your
shirt later...

Reply
by Mr. Mafia Posted Sat June 3, 2006 @ 2:11 PM

They washed their hands, so would that not make their hands clean? If
you are so concerned about sanitation, stay at home, I am sure that
you have encountered a lot more germs. Infact the money you used to
pay for the food probably has more germs than the door handle. I am
not saying that you are unclean, it's just they say money is one of
the dirtiest things you handle.

Reply

Yes and no by Psychobabble Mon June 5, 2006 @ 5:22 PM


Money is filthy! by Sava Tue June 6, 2006 @ 8:38 AM


by LB06 Posted Fri June 2, 2006 @ 7:27 PM

So you're a restaurant manager, huh? Doesn't your restaurant have a
rule that the employees must wash their hands in the kitchen somewhere
if they leave the kitchen area for any reason? I know when I worked
at a restaurant, we had a rule like that.

Reply


Huh? by Brightie Sat June 3, 2006 @ 9:01 AM


In the kitchen by Sava Tue June 6, 2006 @ 8:42 AM

by Lissma Posted Thu June 1, 2006 @ 11:34 PM

Many years of restaurant management experience? Then, at some point,
you would have had to go through ServSafe certification in which you
would learn that air dryers are an acceptable alternative to paper
towels in fast food establishments.

Reply

by Consumer Advocate Posted Thu June 1, 2006 @ 6:59 PM

Robert, I certainly think your suggestion has merit. I believe that
companies have gone to the air dryers because of the cost of paper
towels, and because of the general mess made when the trash gets too
full and is not taken out, as it should be. However, because the air
dryers take so much longer to use, many people do not use them at
all.

Unfortunately, while antibacterial lotions would remove germs, they
won't remove any transferred soil, which is very disconcerting shortly
before you sit down to eat. Companies should offer both choices, and
make a concerted effort to keep their bathrooms clean and hygenic, for
everyone who uses them.

Might I suggest, in the meantime, carrying handy-wipes with you? They
can be used after you leave the bathroom to clean your hands and your
children's hands, so that you won't be eating filth you picked up on a
door handle.

Thank you for sharing your feedback!

Reply

by GJJim Posted Thu June 1, 2006 @ 1:43 PM

The missing paper towels are just a small part of a much bigger
problem, for Wendy's and all the others. Let's face it, most of these
places are pig-sties, and the employees I've seen are usually
lower-class types who probably value many things above personal
hygiene. There are very few fast food places I vist anymore because
they typically gross me out. Here is what you get with that burger
these days:

1) Servers with long "fashion nails" that I'll bet NEVER get washed
for fear of ruining the $50 nail job

2) Servers who play with their hair then handle food

3) Tables & counters wiped with filthy towels

4) Serving trays stacked up so the dirty bottoms rest on the paper
liner of the ones below

5) Servers who wear gloves to the restroom, and then return with the
same gloves on!

6) Food intentinally altered (extra salt, condiments, grease, etc.) as
a prank on drive through customers

7) Undercooked meats -- chicken and beef still running red because
they are in a hurry to serve the stuff

8) Uneducated managers who are ignorant of how a restaurant is
supposed to operate -- the blind leading the blind.

There are a very few well-managed fast-food eateries, and they deserve
our business. The rest should be boarded up IMO.

Reply


This comment doesn't even deserve a reply. by Cynical Erik Thu June 1, 2006 @ 3:09 PM


I agree. by *Brenda* Thu June 1, 2006 @ 3:39 PM

Sure, tell me about it by GJJim Fri June 2, 2006 @ 12:08 PM


Right. by *Brenda* Fri June 2, 2006 @ 5:19 PM


I can't get fake nails :( by Iconophiliac Fri June 2, 2006 @ 9:22 PM


Aww by *Brenda* Fri June 2, 2006 @ 11:31 PM


I was going to ignore you... by dragonflygrrl Fri June 2, 2006 @ 5:54 PM

Stupid is as stupid does... by GJJim Sun June 4, 2006 @ 6:59 PM


I think you have some unresolved issues. by dragonflygrrl Mon June 5, 2006 @ 2:48 PM


Ooooh I get it... by *Brenda* Tue June 6, 2006 @ 12:53 AM

Wow, talk about unresolved anger... by GJJim Tue June 6, 2006 @ 1:44 PM

And obviously by Psychobabble Tue June 6, 2006 @ 12:55 PM


Forgot #9 by GuestsSuck! Thu June 1, 2006 @ 11:46 PM

RE by Psychobabble Tue June 6, 2006 @ 12:52 PM

by petgiraffe Posted Thu June 1, 2006 @ 12:59 PM

Carry some Kleenex in your pocket.

Reply

by GuestsSuck! Posted Thu June 1, 2006 @ 1:28 AM

If they washed their hands (you'd have to, to get them wet) then
what's the problem with them opening the door? Their hands are clean.

Even if they did provide paper towels, it's still not going to make
the people who don't wash their hands automatically make them wash
their hands. Those germs are still going to be on that handle.

Buy some antibacterial gel and use it before you eat.

On a semi-unrelated note: It costs more to receycle paper (and other
material) than it does to make things anew. There are tree farms
specifically for the manufacture of paper.

Reply


Good Response by Iconophiliac Thu June 1, 2006 @ 7:32 AM


Yes but by inanna68 Thu June 1, 2006 @ 9:15 AM


Even so by Iconophiliac Thu June 1, 2006 @ 9:26 AM


A bathroom with no doors at a fast food restaurant. by Cynical Erik Thu June 1, 2006 @ 9:35 AM


exactly by Alley Thu June 1, 2006 @ 12:24 PM


Not the point! by Chris M Thu June 1, 2006 @ 5:05 PM

by Applejacker Posted Thu June 1, 2006 @ 12:46 AM

Like most people, I've actually touched DOOR HANDLES much of my long
life!!! I can' remember when they were actually invented, but I think
is was back around the invention of doors. I have not died from
touching them. To the best of science, neither has anyone else. Get
over it.

Reply


Excellent point. by Cynical Erik Thu June 1, 2006 @ 9:49 AM


This complaint falls into the mentality by Iconophiliac Thu June 1, 2006 @ 9:53 AM


That makes perfect sense. by dragonflygrrl Thu June 1, 2006 @ 10:27 AM


Exactly, and that is still a common problem by Iconophiliac Thu June 1, 2006 @ 11:07 AM


The other thing that is scary... by dragonflygrrl Thu June 1, 2006 @ 11:15 AM


OMG EXACTLY! by Iconophiliac Thu June 1, 2006 @ 11:21 AM


Just say "no" to antibacterial by RedheadWGlasses Thu June 1, 2006 @ 2:36 PM


Germs by Aleyria Thu June 1, 2006 @ 12:33 PM


Here's why you should get a flu shot regardless: by Iconophiliac Thu June 1, 2006 @ 12:58 PM


I'm not a germaphobe, by vc Thu June 1, 2006 @ 2:08 PM


You can be happy about some drugs... by dragonflygrrl Thu June 1, 2006 @ 2:32 PM


I'm sure I've eaten worse than worm leavings by vc Thu June 1, 2006 @ 2:47 PM

Re: Get Some Paper Towels, Wendy's! by Prefect Zachary Wed May 31, 2006 @ 11:28 PM


Huh? by Chris M Wed May 31, 2006 @ 11:33 PM

by dragonflygrrl Posted Thu June 1, 2006 @ 10:16 AM

I know it sounds ridiculous to non-idiots, but for some reason the
combination of paper towels and flush toilets is just too tempting for
a certain kind of person. I'm sure you have seen the sign in a gas
station bathroom that says, "Please do not flush paper towels." You
probably thought, "Now what idiot would think to do that?"

I worked at a gas station for a while, and I can tell you that not
only is that idiot out there, he is apparently the patriarch of a
large clan of idiots. Idiots that seem to think the height of humor
is clogging a public toilet with great wads of paper towels. I don't
know why they do it, I only know that they do. And that they are
idiots.


Reply

by RedheadWGlasses Posted Thu June 1, 2006 @ 1:09 PM

I prefer the electric dryers -- they're much less wasteful
resource-wise.

Reply

by vc Posted Wed May 31, 2006 @ 11:23 PM

I'll wipe my hands on my pants long before I use those things. Just
look at the screen the air goes over before it reaches your hands.
I've never seen a clean one before. It blows hot air over that filth
onto your wet hands. No thanks. Plus you have to use your shirt or
some TP to grab the door handle.

But I also think you could've phrased things a little less
graphically.

Reply

by Brian D. Posted Wed May 31, 2006 @ 6:18 PM

>Oh, and while I am at it - where do your employees use the restroom?
Uh Huh - the same place I do. And how do they dry their hands? And how
do they get out of the restroom without grabbing the handle?<

They re-wash their hands when they get back into the kitchen.

Reply
by p d Posted Wed May 31, 2006 @ 6:07 PM

I'm not going to repeat the example of John. I didn't read past it. Do
you think they will? Disgusting.

If you have "many years of restaurant management experience" then you
should be able to write like an adult.

Reply

by *Brenda* Posted Wed May 31, 2006 @ 5:46 PM

There are germs EVERYWHERE! You can't get away from them.

Actually, Tyra Banks had a show on germs the other day. Fecal matter
is almost everywhere. It's on money, on door handles (not just
bathroom), everywhere.

Also, you can't recycle paper that has been mixed with other garbage.
Do you expect them to sort the bathroom garbage out to determine what
they can recycle? I worked in a copycenter and we couldn't even sort
the paper from the other garbage. They said it was contaminated and
couldn't be recycled.

Reply

by gb Posted Wed May 31, 2006 @ 4:12 PM

Bob -- you can simply grab the bottom of your shirt and use it to open
the door. Problem solved!
Find another euphemism besides "takes a dump" which is very juvenile
sounding.


Reply


Agreed by Aleyria Wed May 31, 2006 @ 4:47 PM


Where does he say... by Venice Thu June 1, 2006 @ 12:28 AM

Venice, it was edited out.. The original letter stated by gb Thu June 1, 2006 @ 9:39 AM


I'm surprised (but glad)... by Venice Thu June 1, 2006 @ 4:02 PM




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