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Get Some Paper Towels, Wendy's!
Posted Wed May 31, 2006, by Robert F. written to Wendy's International, Inc.
Write a Letter to this Company | Rate this Company
Why no paper towels? How can this be sanitary?
First, allow me to inform you that I have many years of restaurant management eperience. Now on to my questions:
Why do you design your restrooms with door handles that pull inward, while supplying electric hand dryers but no paper towels?
Given that most Americans are too lazy or hurried to wait in line to dry their hands under a noisy electric dryer, most skip the wash and dry, and go straight to the door handle.
OK - think about this: John goes to the bathroom, wipes himself, then uses that same hand to open the restroom door. He then goes to his table and feeds his partner or kids french fries, using the same hand! YUCK!
I come along behind him, wash my hands, patiently dry them under the electric dryer, then I am trapped - how can I get out of the restroom without grabbing the handle? I could use a paper towel, but there are none. I could wait for the next person to come in, but that could be a while. I could use tissue from the toilet area - YUCK again.
Oh, and while I am at it - where do your employees use the restroom? Uh Huh - the same place I do. And how do they dry their hands? And how do they get out of the restroom without grabbing the handle?
Sanitation should be a top concern for you. Paper is recyclable, electricity is not.
If you feel you must supply an electric dryer, at least give courtesy to those of us who want to be clean and dry after visiting the restroom - give us paper towels.
Thank You.
Robert F.
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by torrie Posted Fri December 15, 2006 @ 8:50 PM
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They're supposed to wash their hands when they go back to the line anyway.. .even if they just washed them in the bathroom five minutes ago.
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by Leanne L Posted Sun June 11, 2006 @ 1:19 AM
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At this point they should just make the door itself swing open rather than have a handle because it's never locked anyway.
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by JuliePie Posted Tue June 6, 2006 @ 12:48 PM
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Great, so let's say you have some paper towels to open the bathroom door. But then you go out into the restaurant, and touch the ketchup pump, the napkin despenser, the chair, and all the other things that the person in your hypothetical situation touched. Unless you go around wearing rubber gloves all the time, you aren't going to avoid all the germs.
My mother is one of the people who has to open the door with a paper towel, and it drives me nuts.
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by Julie2071 Posted Sun June 4, 2006 @ 5:54 PM
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Eww. I hate it when they have no paper towels becuase the dryers are soooooo slow. I don't worry about opening doors though. I just wait for someone to open it and then I pop through, or if no one is around I'll just use my foot or put my hand in my shirt. I know that like 1 out of 6 people don't wash their hands after touching their ass, so I'm definitely not touching that doorknob w/o a papertowel.
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by mary jo Posted Sun June 4, 2006 @ 12:18 AM
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Well, this is what I do. This is also what I teach my son to do.
Either use ONE finger to open the door and then remember not to use it again....OR use the inside of your shirt.
It might be gross but at least you arent going to be sucking on your shirt later...
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by Mr. Mafia Posted Sat June 3, 2006 @ 2:11 PM
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They washed their hands, so would that not make their hands clean? If you are so concerned about sanitation, stay at home, I am sure that you have encountered a lot more germs. Infact the money you used to pay for the food probably has more germs than the door handle. I am not saying that you are unclean, it's just they say money is one of the dirtiest things you handle.
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by LB06 Posted Fri June 2, 2006 @ 7:27 PM
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So you're a restaurant manager, huh? Doesn't your restaurant have a rule that the employees must wash their hands in the kitchen somewhere if they leave the kitchen area for any reason? I know when I worked at a restaurant, we had a rule like that.
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Huh?
by Brightie Sat June 3, 2006 @ 9:01 AM
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by Lissma Posted Thu June 1, 2006 @ 11:34 PM
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Many years of restaurant management experience? Then, at some point, you would have had to go through ServSafe certification in which you would learn that air dryers are an acceptable alternative to paper towels in fast food establishments.
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Robert, I certainly think your suggestion has merit. I believe that companies have gone to the air dryers because of the cost of paper towels, and because of the general mess made when the trash gets too full and is not taken out, as it should be. However, because the air dryers take so much longer to use, many people do not use them at all.
Unfortunately, while antibacterial lotions would remove germs, they won't remove any transferred soil, which is very disconcerting shortly before you sit down to eat. Companies should offer both choices, and make a concerted effort to keep their bathrooms clean and hygenic, for everyone who uses them.
Might I suggest, in the meantime, carrying handy-wipes with you? They can be used after you leave the bathroom to clean your hands and your children's hands, so that you won't be eating filth you picked up on a door handle.
Thank you for sharing your feedback!
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by GJJim Posted Thu June 1, 2006 @ 1:43 PM
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The missing paper towels are just a small part of a much bigger problem, for Wendy's and all the others. Let's face it, most of these places are pig-sties, and the employees I've seen are usually lower-class types who probably value many things above personal hygiene. There are very few fast food places I vist anymore because they typically gross me out. Here is what you get with that burger these days:
1) Servers with long "fashion nails" that I'll bet NEVER get washed for fear of ruining the $50 nail job
2) Servers who play with their hair then handle food
3) Tables & counters wiped with filthy towels
4) Serving trays stacked up so the dirty bottoms rest on the paper liner of the ones below
5) Servers who wear gloves to the restroom, and then return with the same gloves on!
6) Food intentinally altered (extra salt, condiments, grease, etc.) as a prank on drive through customers
7) Undercooked meats -- chicken and beef still running red because they are in a hurry to serve the stuff
8) Uneducated managers who are ignorant of how a restaurant is supposed to operate -- the blind leading the blind.
There are a very few well-managed fast-food eateries, and they deserve our business. The rest should be boarded up IMO.
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I agree.
by *Brenda* Thu June 1, 2006 @ 3:39 PM
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Right.
by *Brenda* Fri June 2, 2006 @ 5:19 PM
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Aww
by *Brenda* Fri June 2, 2006 @ 11:31 PM
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Carry some Kleenex in your pocket.
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If they washed their hands (you'd have to, to get them wet) then what's the problem with them opening the door? Their hands are clean.
Even if they did provide paper towels, it's still not going to make the people who don't wash their hands automatically make them wash their hands. Those germs are still going to be on that handle.
Buy some antibacterial gel and use it before you eat.
On a semi-unrelated note: It costs more to receycle paper (and other material) than it does to make things anew. There are tree farms specifically for the manufacture of paper.
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Even so
by Iconophiliac Thu June 1, 2006 @ 9:26 AM
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exactly
by Alley Thu June 1, 2006 @ 12:24 PM
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The AMA (American Medical Association) has recommended not using these products in the household AT ALL.
I've SEEN some people's sponges. "Antibacterial" properties were ruined long ago by letting those things get so disgusting. I have like 10 sponges, and I use them for one day/night, then they go in the wash with dishcloths and towels. I don't put them in the dryer, but they don't take up much space on the drying rack.
And re: the earlier comments about being "too clean": I didn't have immunizations as a kid. I had all of the illnesses (except polio) before I could even get my shots (I was one sick kid). By age 5, I was done, and I hardly ever get sick. Last summer, my boyfriend had mono for a month and pnemonia for a month, and I never even got a sniffle.
Germs can be good.
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Paper towels make waste and we cut down trees to make the paper towels, most of the paper towels you wipe your hands with end up in the garbage and are not recycled. Also hand dryers are more cleaner to use, and lots of people don't use paper towels because there are people that flush them down the toilet which causes the water to overflow. If you went to Wendy's and there was an overflowed toilet because someone flushed paper towels down there then you would have something else to complain about.
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by vc Posted Wed May 31, 2006 @ 11:23 PM
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I'll wipe my hands on my pants long before I use those things. Just look at the screen the air goes over before it reaches your hands. I've never seen a clean one before. It blows hot air over that filth onto your wet hands. No thanks. Plus you have to use your shirt or some TP to grab the door handle.
But I also think you could've phrased things a little less graphically.
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by Brian D. Posted Wed May 31, 2006 @ 6:18 PM
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>Oh, and while I am at it - where do your employees use the restroom? Uh Huh - the same place I do. And how do they dry their hands? And how do they get out of the restroom without grabbing the handle?<
They re-wash their hands when they get back into the kitchen.
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by p d Posted Wed May 31, 2006 @ 6:07 PM
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I'm not going to repeat the example of John. I didn't read past it. Do you think they will? Disgusting.
If you have "many years of restaurant management experience" then you should be able to write like an adult.
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by *Brenda* Posted Wed May 31, 2006 @ 5:46 PM
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There are germs EVERYWHERE! You can't get away from them.
Actually, Tyra Banks had a show on germs the other day. Fecal matter is almost everywhere. It's on money, on door handles (not just bathroom), everywhere.
Also, you can't recycle paper that has been mixed with other garbage. Do you expect them to sort the bathroom garbage out to determine what they can recycle? I worked in a copycenter and we couldn't even sort the paper from the other garbage. They said it was contaminated and couldn't be recycled.
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by gb Posted Wed May 31, 2006 @ 4:12 PM
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Bob -- you can simply grab the bottom of your shirt and use it to open the door. Problem solved!
Find another euphemism besides "takes a dump" which is very juvenile sounding.
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