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Accuracy is important in Build-a-Bear birth certificates!

Posted Wed June 14, 2006, by Stephanie B. written to Build A Bear Workshop

Write a Letter to this Company


Build A Bear Oops

May 25th, 2006 we went to your Galleria location to buy my daughter a Build-A-Bear for her 5th birthday. She had a wonderful time picking out her bear and the workers entertained well. My complaint is that my daughter did not have as good of a time as she could have because of a huge Birthday party going on. Kid's and parent's were just standing around making it almost impossible for my daughter to choose and see all of the accessories and outfits. My other complaint is that the girl who did the Bears birth certificate mispelled her name! So the birth certificate is void since her name was not on there. We threw that away since it was not any good.

Please send my child -Cailyn- a valid birth certificate and the bear's name was Brownie. Some coupons or other compensation for the trouble would also be greatly appreciated and make it more likely that I will bring her and my other child in again. Thank you very much for your time and consideration to this matter.


Reply



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by lana z. Posted Fri August 26, 2011 @ 7:47 AM

my build a bear has a birth certificate but the code does not work i
asked my friend if i could have hers she said yes and guess what my
build a bear is the same as hers ask a friend if you could have thier
bears code
if they say no type in build a bear birth certificates and you will
get some codes from thier hope they work good luck!

Reply
by Narisa M. Posted Sun August 3, 2008 @ 10:20 AM

Wow I can't believe I have read some of these comments & how head up
some people get about names & bear certificates I mean really is this
so important in life???

I have a name often misspelt myself but when introducing myself to
people I have always added I answer to anything that sounds like it.

Lets learn to laugh more with others & at ourselves!!

Reply
by richdimonds Posted Sat April 26, 2008 @ 6:31 PM

My child lost her birth certificate and needs a new one because of
that game she plays bearsville and now she cant play because she does
not have her welcome pass anymore please tell me how to get my childs
bear birth certificate thank you very much

Reply

by TAETAE Posted Wed September 12, 2007 @ 5:41 PM

I NEED A BUILD A BEAR BUT I DO NOT HAVE MONEY

Reply
by Fudge Posted Sat August 11, 2007 @ 3:40 PM

Oh please!

It's just a build a bear certificate.
I mean i wouldn't care if my build a bear certificate would have been
spelled wrong! I even ended up throwing my certificate out! I mean a
five year old doesn't even know how to spell or read. You should have
been there helping your child with everything.

As for the party you should have been polite and said 2
simple words! There called "Excuse Me.". Gosh some people these days!
I guess your family was raised by greedy pigs. Gosh!

People these days!!


Reply
by M Taylor Posted Thu September 7, 2006 @ 12:24 AM

Ma'am with all due respect, its a simple matter to fix. Just go to the
nearest Build-A-Bear Workshop and ask if you can make a new birth
certificate for her bear. They will be happy to oblige you. They'll
even open the bear and replace the Find-A-Bear ID tag for you.

As to the birthday party, that family booked it well in advance of
your visit (possibly as much as three months). It's neither their
fault nor the stores that you arrived during the time it was
scheduled.

Lastly, if you really want a response to your concern, go to
Build-A-Bear's website and look up their customer service info. To my
knowledge, they don't check this website.

http://www.buildabear.com

Reply

by kiwi_mom Posted Sat July 8, 2006 @ 7:17 PM

The only person who does the birth certificate is the purchaser -- not
a store employee -- so if a name is not spelled correctly, you have
only yourself to blame. And if there is a mistake made on the
certificate, I'm sure BBW would be more than happy to accommodate you
with a new one. The birth certificate is not necessarily 'void'
because of the mispelling ... Shame on you for expecting some sort of
freebie b/c another child was having a birthday party -- that's what
kids are supposed to do!

Reply
by Joely Ferrell Posted Tue July 4, 2006 @ 3:32 PM

I can not believe all of the negative response sent in. Saying and
spelling someones name is a respect issue. I have a very unusual name
as well and I chalk it up to ignorance when someone doesn't care about
the pronunciation or spelling. This country has lost slight of caring
and compassion. It is a sad thing to happen. As expensive as the
Build-a-Bear place can be, it is the least they could do to replace
the certificate. It is called customer service for those of you who
responded so negatively. A business is successful when it has plenty
of customers and it gets those customers by providing excellent
service and product.

Reply

Your name by Matt Jones Fri July 7, 2006 @ 7:04 PM

by its all about the meow Posted Tue June 27, 2006 @ 8:50 PM

You wrote this because.........you were bored? Or was it because your
daughter had a wonderful time and you did not?

Reply

by Matt Jones Posted Sun June 25, 2006 @ 11:24 PM

Here's a thought, teach your kid resourcefulness. Go into MS Word and
print your own birth certificate. There are templates and it would
take less than 5 minutes. When you are done, you can teach the kid
that sometimes you have to be patient. If it was her birthday party
would you make sure everyone that was not in the party would you make
sure everyone moved out of the way for the other kids and parents that
came in? When you enter a store, do the masses usually part ways for
you because you are special?

Reply
by Angelee H Posted Sun June 25, 2006 @ 9:17 PM

I think that unique names can be fine, as long as they're not TOO
unique! I have a name that you would almost never find, in fact, it's
usually a boy's name. I am fine with it, I actually would rather have
this name than a plain name that everyone else had. Maybe it's a
matter of preference, but that's my opinion.

I think you are entitled to a new birth certificate, but not anything
else. It's not the store's fault that there was a party going on. You
are teaching your child to be greedy, something that won't help her in
life.


-Rowan

Reply

by Julie2071 Posted Tue June 20, 2006 @ 4:38 PM

Who cares if the name is spelled wrong???? It doesn't matter, it's
just a toy bear!

Reply


by RedheadWGlasses Posted Tue June 20, 2006 @ 10:26 AM

I know many of us roll our eyes and groan inwardly upon hearing
someone attempt at giving their kid a creative name, but really, even
kids with "big" names like "Max" and "Oscar" end up sort of growing
into their names, don't they?

My former coworker named her son "Tank," after one of the two real
humans in the Matrix movies. She and her bf had all these
signs/premonitions that the name was right for him, etc., so they went
with it. Not my cup of tea, but then I'd choose names like Benjamin,
Mary, Christopher, or Leah.

Reply

Who cares? by Pat Lukes Sun June 25, 2006 @ 8:06 AM

Tank? by Angelee H Sun June 25, 2006 @ 9:19 PM
by JuliePie Posted Tue June 20, 2006 @ 8:21 AM

Are you kidding me?? My son, Aidan, had his birthday party, with all
his friends, at Build-a-bear. The bear's birth certificate, the badge
he wore, and even where the party coordinator wrote a little note on
his souvenir autograph bear all said "Aiden". And he had a great time
anyway.

So what? Cailyn is a name that, like Aidan, will be misspelled for the
rest of her life. In fact, I had to re-read it, because at first I
thought it said "Caitlyn".

Reply


I've always loved the name Aiden by tickytack Tue June 20, 2006 @ 12:49 PM
by Lindsay Welsh Posted Sun June 18, 2006 @ 8:38 AM

Perhaps if you'd given your child a normal name, people would be able
to spell it properly. "Cailyn"? Who the hell does something like that
to a poor child?

R

Reply


Lindsay is the common spelling, then, and no one spells it wrong? by Consumer Advocate Sun June 18, 2006 @ 10:11 AM


!!! by orpheuswaking Sun June 18, 2006 @ 10:36 AM

Lindsay is the common spelling? by Lindsay Welsh Sun June 18, 2006 @ 10:50 AM

lol by Mr. Mafia Sun June 18, 2006 @ 6:21 PM

Lindsay by Mr. Mafia Sun June 18, 2006 @ 6:20 PM

Names by Lindsay Welsh Sun June 18, 2006 @ 7:59 PM


I like original/uncommon names by Iconophiliac Sun June 18, 2006 @ 10:56 PM


I think some / many names are "regional" by RedheadWGlasses Mon June 19, 2006 @ 12:16 AM


You have never known a lindsay? by Iconophiliac Mon June 19, 2006 @ 10:02 AM


thanks for the n/t! by RedheadWGlasses Mon June 19, 2006 @ 11:52 AM


Tomato/Tamahto by JenMo Mon June 19, 2006 @ 1:52 PM

Tomato/Tamahto by Lindsay Welsh Mon June 19, 2006 @ 7:18 PM


Ridiculous is in... by JenMo Mon June 19, 2006 @ 10:12 PM


Don't forget, by Dave R Tue June 20, 2006 @ 5:12 PM


Unusual names by Sava Sun June 18, 2006 @ 8:37 PM


My parents... by RedheadWGlasses Sun June 18, 2006 @ 9:46 PM


I'll take "Mary"... by Venice Mon June 19, 2006 @ 1:49 AM

Sharpen up you name spelling skills now... by NJA Mon June 19, 2006 @ 11:01 AM

"there will be"...sorry, a little distracted! by NJA Mon June 19, 2006 @ 11:01 AM


Oh I like Alani! by Gdess74 Mon June 19, 2006 @ 1:42 PM


Mine are named by RedheadWGlasses Mon June 19, 2006 @ 2:15 PM


Danger??? by Gdess74 Mon June 19, 2006 @ 5:27 PM

Thanks! by NJA Tue June 20, 2006 @ 9:10 AM

Names by Lindsay Welsh Mon June 19, 2006 @ 9:07 AM


Actually by tickytack Mon June 19, 2006 @ 4:12 PM


my parents named me alicia by Julie2071 Tue June 20, 2006 @ 4:35 PM


Ali-ci-a Silverstone by RedheadWGlasses Wed June 21, 2006 @ 1:12 PM


I can relate by tickytack Wed June 21, 2006 @ 1:43 PM

by Psychobabble Posted Sat June 17, 2006 @ 2:24 PM

"My other complaint is that the girl who did the Bears birth
certificate mispelled her name! So the birth certificate is void since
her name was not on there."

So was it not on there, or was it misspelled?
And your daughter is five, can she even read well enough yet to know
AND care that it's misspelled?
Also, it's a teddy bear with a FAKE birth certificate. Who cares if
it's invalid?

Reply


LOL! by Brightie Sun June 18, 2006 @ 7:38 AM


Re: Accuracy is important in Build-a-Bear birth certificates! by orpheuswaking Fri June 16, 2006 @ 2:46 PM

by Dave R Posted Thu June 29, 2006 @ 12:36 PM


Reply

by Dave R Posted Thu June 29, 2006 @ 12:36 PM


Reply
by C A Posted Fri June 16, 2006 @ 12:41 PM

I have to agree with the others here. Mommy needs to learn some
social skills and teach them to her daughter. There will always be
other people in public places and there will always be
disappointments. How do you want your daughter to handle these issues
as she grows? By asking for free stuff when things don't go her way?

You may want to rethink what you are really giving your daughter.
Along with the Build-a-Bear, you have the opportunity to give her an
education on how to handle life when it doesn't go your way. Good
luck.

Reply


by *Brenda* Posted Thu June 15, 2006 @ 9:45 PM

*Newsflash*

The world does not revolve around you. If your daughter couldn't see
an outfit all you need to say is "Excuse me" and ask the parents to
move. It's not that hard, trust me. You don't deserve any
compensation!

As another poster stated you can just go to the Build a Bear website
and print out another birth certificate. Problem solved!!!

Reply
by p d Posted Thu June 15, 2006 @ 5:48 PM

All you have to do is go back and get a new certificate.

You complain about the party going on. So what? What did you expect
the store to do? You didn't expect them to throw them out, did you?

You want coupons or other compensation for the trouble. What trouble?
They're the ones that would be going through the trouble of making out
a new one and mailing it to you.


Reply

by RedheadWGlasses Posted Thu June 15, 2006 @ 1:28 PM

"My complaint is that my daughter did not have as good of a time as
she could have because ..."

I suspect that this is a complaint this parent will be repeating over
the years, as she has one heck of a sense of entitlement on behalf of
her daughter. If her daughter joins softball and strikes out, will
you ask the pitcher to throw slower pitches to her? If she doesn't
get the lead in the school play, will you complain to the principal?
Will you continue to ask others to be overly accommodating?

One valuable lesson to learn early in life is that small and large
disappointments happen and that life is all about how you bounce back
from them. Let your kid learn this lesson soon.

Reply

I see the same usual suspects on here, MARY JO, TICKY TAC, by Ms. L Fri June 16, 2006 @ 9:23 AM


For the Love of God by Aleyria Fri June 16, 2006 @ 9:54 AM


I'd be embarrassed by tickytack Fri June 16, 2006 @ 10:42 AM


No doubt! by Dave R Fri June 16, 2006 @ 12:39 PM


Who IS this person? by RedheadWGlasses Fri June 16, 2006 @ 1:31 PM


I kind of suspect by tickytack Fri June 16, 2006 @ 1:39 PM


She could have been a supermodel by RedheadWGlasses Fri June 16, 2006 @ 1:55 PM


Did they? by tickytack Fri June 16, 2006 @ 3:18 PM


I was joking by RedheadWGlasses Fri June 16, 2006 @ 4:19 PM


If you don't like what you read on this site... by dragonflygrrl Fri June 16, 2006 @ 3:51 PM

I agree! by Kat32 Fri June 16, 2006 @ 5:11 PM


Your version of a "legit" complaint may differ from that of others by RedheadWGlasses Fri June 16, 2006 @ 5:41 PM


Yup! by Iconophiliac Fri June 16, 2006 @ 8:56 PM


Ha! Funny. by RedheadWGlasses Fri June 16, 2006 @ 11:15 PM


LOL, what's the funny part? n/t by Iconophiliac Sat June 17, 2006 @ 6:27 AM


The reference to Crazy Lori : ) by RedheadWGlasses Sun June 18, 2006 @ 12:48 PM

To 'Ms.' L by SZ Sat June 17, 2006 @ 10:54 AM

by Prefect Zachary Posted Thu June 15, 2006 @ 1:07 PM

It's not like if your daughter went to another country that she can't
take the bear because it does not have a proper birth certificate
because it is not alive so why make a big deal of it.

Reply


LOL!! by dragonflygrrl Fri June 16, 2006 @ 3:54 PM

by Gdess74 Posted Thu June 15, 2006 @ 12:32 PM

Watch out since your bear doesn't have a valid birth certificate he's
gonna be sent BACK TO MEXICO WHERE HE WILL BE UNSTUFFED AND FORCED TO
MAKE NIKE SHOES FOR 5 CENTS AN HOUR!!!

Your daughter will be devistated.

Go back to the store, get a new certificate, and stop wasting
everyones time on such a petty issue.

Reply


ROTFLMAO! by tickytack Thu June 15, 2006 @ 3:45 PM

I see the same usual suspects on here, MARY JO, TICKY TAC, by Ms. L Fri June 16, 2006 @ 9:26 AM


You should be embarassed.. by Gdess74 Fri June 16, 2006 @ 2:00 PM


YAY!!! by mary jo Sat June 17, 2006 @ 8:19 AM

To: 'Ms.' L by SZ Sat June 17, 2006 @ 10:58 AM

LOL! by JuliePie Tue June 20, 2006 @ 6:31 PM

by snurli Posted Thu June 15, 2006 @ 11:53 AM

Does the bear need the birth certificate to get a passport or
something?

Reply

by penelope Posted Thu June 15, 2006 @ 11:47 AM

more proof that what people want is whatever theycan get for free...

Reply

by Bill R Posted Thu June 15, 2006 @ 11:08 AM

Why not just go back to the store and kindly ask them to do another
one?

Reply

by Lia Posted Thu June 15, 2006 @ 11:02 AM

Let's be honest here. Who is making more of a fuss? What if we asked
your daughter how she felt? Would she be the least bit upset that she
couldn't get what she wanted? Or was it you who felt that your child
was the undisputed center of the universe who didn't get what you felt
she deserved.

I hate to break it to you, but there is more than one person who has a
birthday on that date aside from your daughter, as evidenced by the
birthday party going on.

So the name was misspelled. It's not the end of the world. People
misspell my name all the time. It doesn't mean that I throw a fit.

As for the coupons or compensation, I don't think so. You don't
deserve any since nothing horrible happened to you, other than
everything not going perfectly for you.

Reply


by mary jo Posted Thu June 15, 2006 @ 9:39 AM

"So the birth certificate is void since her name was not on there. We
threw that away since it was not any good."

Please...PLEASE tell me you are kidding!!!

It is a FAKE birth certificate for a TOY bear. It isnt real. It isnt
legal. It isnt valid. Name spelled correctly or not.

My son was in a summer camp last summer and they went to Build a Bear.
There was a LOT of kids and we filled up the store. There was,
however, a lot of other kids there at the same time not with us. They
still got one on one attention from the staff and from what I saw, had
a great time. But then again,they had a parent there who made sure to
make the experience a positive one for them. Not one who was looking
for something to complain about.

Please dont teach your child to be this petty.

Asking for a new birth certificate is fine. If it is really that big a
deal then go for it. Is there a reason you couldnt go back to the
store to get it? Why didnt you notice it until after you got home?

Its a Build a Bear for pete's sake...not a Cabbage Patch doll! LOL!!!


Reply

by tickytack Posted Thu June 15, 2006 @ 8:24 AM

God forbid another child enjoy him/herself when your daughter is
getting a useless toy! I'm sure if it were your child's party, you'd
be complaining that others had the audacity to shop at that time.

By the way - apostrophes indicate possession; not plurality.

Coupons? Give me a break. What greed.

Reply

I see the same usual suspects on here, MARY JO, TICKY TAC, by Ms. L Fri June 16, 2006 @ 9:27 AM


The usual suspects? Please by Lia Fri June 16, 2006 @ 12:43 PM


You're wondering by tickytack Fri June 16, 2006 @ 1:03 PM

I'm repeating myself, too by SZ Sat June 17, 2006 @ 11:03 AM

To: 'Ms.' L by SZ Sat June 17, 2006 @ 10:56 AM
by Mr. Mafia Posted Thu June 15, 2006 @ 12:35 AM

You just happened to come at a busy time, if you went to the zoo and
kids and parents were standing around would you demand a refund
because your daughter did not have a good time as she should. Sounds
like your daughter did have a good time, not as good as you expected
because it was crowded, sometimes places get crowded. You deserve a
bear with the correct information, but you do NOT deserve anything
else. Please do not be greedy you are sending a very bad message out
to your daughter. We do not need a future generations of gimme pigs.
Your daughter did have a good time. Also perhaps you could have
convinced your daugher to come back another time when the store is
less crowded so she can have time to look at all the designs. With
your attitude I doubt they will care whether you come back or not so
you probably will not get compensation. You could not have avoided
the trouble but you could have worked around it in some way.

Reply


by olie Posted Wed June 14, 2006 @ 11:58 PM

Apparently I'm missing something. Since you were there with your
child, why weren't YOU entering the birth certificate info on the
Build-A-Bear computer? Every time I've taken my kids, the kid or I
have been the one typing on the computer.

With a birthday party at the store, I truly doubt there was enough
staff to assist your child, too. If there was really a staff member
typing in Cailyn's information, you should have been standing right
over his/her shoulder to make sure everything was correct.

As far as the birth certificate being "void"--um, this is a TOY. A
child's plaything. You can still register your daughter for school and
get her a passport. No one will care if the bear has a "birth
certificate" or not.

I actually kind of like Build-A-Bear. The stuffed animals are cute
and really are reasonably priced, when you consider the whole
"bear-building experience". It's the clothes and accessories that
will cost an arm and a leg.

Here are some tips for future visits: If you want to go on a weekend,
call ahead to see when parties are planned. During the school year,
this is when parents can take a group. Even during the summer, a lot
of party guests can go only on weekends, due to sports, camps,
daycare, and parents' work schedules.
If you find out a party is planned, try to work your visit around it.

And NEVER, EVER, EVER go on the first few days after Christmas. The
line winding through the mall should be a clue that this will not be a
leisurely, pleasant shopping experience. Promise your kids a trip to
Build-A-Bear on a different day or evening. Even take off work for a
weekday afternoon. If you thought your experience was horrible, try
noon on the day after Christmas.

By the way: It took me about a minute and a half to find the link to
an "official" Build-A-Bear adoption certificate.

http://www.buildabear.com/play/play.aspx?id=84

Look! You can print out your very own new certificate. At the
Build-A-Bear website you can enroll your children in a summer reading
program, and it seems that each one can earn a $5 gift certificate.
(Reading about this program is what took me so long to find the
adoption certificate.)

Reply

by nick l Posted Wed June 14, 2006 @ 11:50 PM

Oh look, another Gimme Pig.

Maybe you should call up Build-a-Bear workshop and tell them all the
dates and times you will be visiting their store in the near future,
so they will not plan any birthday parties during your visit and your
child will be able to see all the accessories and outfits.

As far as I'm concerned, Build-a-Bear should give you a
correctly-spelled birth certificate (mistakes do happen), but your
request for coupons and freebies is way too much. You are teaching
your child that she is entitled to monetary compensation when she's
upset about something or doesn't have as nice a time as she thinks she
should.

Reply


YAAY! by tickytack Thu June 15, 2006 @ 8:26 AM


Here we go again! by Iconophiliac Thu June 15, 2006 @ 9:10 AM


So?!?!?!? by nick l Thu June 15, 2006 @ 1:26 PM


Oh - no - you've got it wrong; we weren't coming down on you by tickytack Thu June 15, 2006 @ 3:50 PM


oink! by RedheadWGlasses Thu June 15, 2006 @ 5:27 PM


I know... by nick l Thu June 15, 2006 @ 6:06 PM


LMAO! by tickytack Fri June 16, 2006 @ 10:44 AM
by CatFan Posted Wed June 14, 2006 @ 11:35 PM

I sympathise with your little girl. It's not very nice to be expecting
some treat and then have it not as great as you thought, especially
when you're a kid.

However, the other people are pretty much right about your tone.

Why don't you try again, but instead of asking for compensation, just
say "I would like to suggest that you book birthday parties for
private times when you are not open to the public"? A suggestion is
much more likely to influence them than this demanding letter.

Reply


Then we'd be reading this letter: by olie Thu June 15, 2006 @ 12:15 AM

You're losing the point by CatFan Thu June 15, 2006 @ 8:23 PM


Actually, the letter would be more like this: by nick l Thu June 15, 2006 @ 8:52 PM

by Peregrina Posted Wed June 14, 2006 @ 11:26 PM

Either your daughter had a wonderful time or she didn't, make up your
mind. In the second sentence you state she had a wonderful time, then
in the next you claim she 'did not have as good of a time as she could
have'.


Outta curiosity, why wasn't the error on the certificate noticed in
the store?

As for the birthday party, thems the breaks, dearie. You went into the
store while they were hosting a party, it happens. You could have left
the store and come back at a different time, but you didn't. You
stayed and had a 'wonderful time'. What more do you think you deserve?

Reply

by Brightie Posted Wed June 14, 2006 @ 10:36 PM

I get that the store was crowded, and that it's probably not real
pleasant for one kid when there's a sea of kids to try and push
through to see everything. But, I mean...it is a *kids* store. Don't
you kind of expect kids there? It's an incredibly popular kids store,
too, so don't you expect lots of kids there? And honestly, do you
really begrudge that kid his or her birthday party? Would you have
been happier if they had closed the store for the party? Or if they
had made the kids come after 9pm, when they're closed to the public?

When I've gone to build a bear with my kids, we've always used the
computers to type in the kids' name and the bears name ourselves...so
any spelling errors would be our own. Is it different at your bab?

Reply

by Andrew Lenahan Posted Wed June 14, 2006 @ 10:21 PM

I agree that you deserve a certificate with the correct name on it.
But that seems like something that should have been noticed at the
store, especially with a relatively unusual name like Cailyn. The
request for "compensation" for such an extremely minor inconvenience
seems unnecessary at best and rather pathetic at worst. Hold out for
a properly printed certificate, you're very likely to get one.

Reply

by gb Posted Wed June 14, 2006 @ 10:21 PM

How dare they let other people in the store while your precious child
was there -- what nerve!!!
Geez.

Reply

by Evil Erik Posted Wed June 14, 2006 @ 2:35 PM

I fail to see how Build A Bear Workshop should be held responsible for
someone else having a birthday party at their store. They're in the
business of entertaining every kid that comes in their door, not just
your child.

I agree that they should get you a valid birth certificate with the
correct name, but compensation for your "trouble" is a little bit
much.

Reply


lmao by Alley Tue June 20, 2006 @ 12:45 PM

Even better by JuliePie Thu June 22, 2006 @ 3:37 PM




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